EntirelyPets Questions & Answers

Do yourself a favor and believe all of the negative reviews posted here and stay away from this company. They love to take your order but hate to fulfill nor communicate about it. I learned a long time ago not to use their pharmacy as authorizations and orders were always messed up and with regards to non essential items they rarely arrive within a month. Though their prices and products (once you get them) are good their order fulfillment, shipping and especially customer service are amongst the worst in the pet supply industry.

THey are prob asleep. Really. Horrible customer service. Call after lunch, they might pick up :(

Same thing happened to me. Its been two months but I still haven't received my products.

Call ASAP, mine was sitting in the warehouse for 24 days unshipped waiting on an out of stock item.

Keep calling customer service. Just expect half hour wait times. Call your credit card company and find out if it was charged. Their websites say in stock but the delays don't reflect that. This company has terrible customer service and inability to reach them once an order is placed.