- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
What a joke! We are currently on our last night here, thank goodness. While the property is beautiful, the amenities are horrible. States a gourmet kitchen: coffee maker does not work, stove does not work, hardly any items in kitchen to work with. Washing machine does not work. No water in the tub. The pier boards are rotted so beware trying to get out there. When we checked in the towels were wet. Just horrible. I have stayed at tons of VRBO houses and will never book another through Vacasa. They will not respond on any of these problems.
Here are more notes that I sent:
Coffee maker did not work (I burned my hand trying to make old fashion way of pouring boiling water), Oven did not work, Towels were wet on arrival, half of toaster did not work, no drinking water available (told do not drink tap water), no dishwasher so told to do our dishes but no drying rack, towels. No hot pads to cook with, hardly any cookware and what is there is horrible, could not get ceiling fan to work in master bedroom, smoke detector woke me up in middle of first night and had to rip out battery.
Also, the pier is in such disrepair with broken boards you could not go on it.
Same order, 5 years in a row with free shipping. Ordered Dec. 31,2018. Shipped 3 days later according to website. Went to post office inquired 10 days after ordering. Contacted them again and finally received email today that no free shipping on this item anymore. They would not honor invoice with free shipping notated.
If I had not gotten in touch, who knows. Told them lost a long time customer, I'll shop elsewhere now. Asked to speak with supervisor and of course none there.
Tip for consumers:
They will lie on order about free shipping. As you wait and their website says item shipped. It has not. After inquiring, they told me finally 16 days later, they could not ship free anymore for this item. Wanted $38 more. No apologies. I told them this 5 year plus client will never do business with them again. Be careful! Especially if you need medicine for pets and are in somewhat of a rush.
Products used:
Jointmax
Melissa B.'s review of EntirelyPets earned 2 Very Helpful votes
Melissa hasn’t received any thanks yous.
Melissa doesn’t have any fans yet.
Melissa isn’t following anybody yet.
Empty.
Melissa, we are very sorry to hear of the condition of our property upon your arrival- please know that this is not the standard that we strive to provide our guests. It is always our goal to provide our guests with spotlessly clean, fully functional, and accommodating homes that can serve as a perfect home base for their vacation needs. We regret that this was not your experience and will be sure to follow up with the local team regarding your feedback. We appreciate you allowing us the chance to improve and hope to host you for the exceptional vacation experience we are known for in the future.