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1 Review by Melissa




Same order, 5 years in a row with free shipping. Ordered Dec. 31, 2018. Shipped 3 days later according to website. Went to post office inquired 10 days after ordering. Contacted them again and finally received email today that no free shipping on this item anymore. They would not honor invoice with free shipping notated.

If I had not gotten in touch, who knows. Told them lost a long time customer, I'll shop elsewhere now. Asked to speak with supervisor and of course none there.

Tip for consumers: They will lie on order about free shipping. As you wait and their website says item shipped. It has not. After inquiring, they told me finally 16 days later, they could not ship free anymore for this item. Wanted $38 more. No apologies. I told them this 5 year plus client will never do business with them again. Be careful! Especially if you need medicine for pets and are in somewhat of a rush.


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