Enterprise Rent-A-CarReviews 3,011

I always rent my cars from enterprise I never had no proplem but this time I experienced the worst experience with this company I rented a car for 13 days on my first week I heard noise in the car and I went to the location to exchange it because I don't feel safe driving it this guy name Eric were very rude to me and Denied the exchange till now I can't switch the car any place so this my last time renting from this company and I will make sure to tell all my friends family and coworkers my experience so they will look for some other options for car rentals

If it would let give ZERO STARS I would! This location is such a SCAM! They are trying to blame me for a car that was damaged when they gave it to me. I documented it with the lady that came out to look over the car with me when I was receiving it. She even pointed out how many dents, dings and scratches were all over this car. She told me she had documented it. I also took pictures as a back up because I didn't want to be blamed for anything that was already on this car. When I went to drop the car off, the lady inside was acting very strange and not pleasant. She then went out side with a plastic thing wiping it on the car and examining the car in such a weird way, that I have never witnessed before at a car rental place. I rent cars all the time and have never had a HORRIBLE experience like this. She then tries to say it has hail damage, and she's filing a claim on my insurance. This car was dented all up when they gave it to me and I have pictures to prove it. They do not have any prior photos of the car but are now billing me for damage already on the vehicle when it was given to me stated by me and there rep, who conveniently was at another location when I asked for her and all her notes of damage magically disappeared. IM VERY UNHAPPY! I WILL NEVER RECCOMEND OR USE ENTERPRISE FOR PERSONAL OR BUSINESS AGAIN!

My name is Silvia, on June 12,2021 I rented a car on Middle Village 65-20 Metropolitan Ave, New York *******. I never experience something like this before, I had rented cars before but with this incident i will not provide them with my services anymore. I'm writing this review so that you could learn from my experienced. On Saturday when i pick up the car, before leaving the premises we inspect the car but i only check for body scratches and dents never look at the mirror or Headlights or back lights for Scratches. I didn't worry anyway cause i had taken the insurance for any accident or scratches or dents on the car. Well on Tuesday June 15,2021 when returning the car I had someone bring in the car for me. When returning the car and the girl make her inspection right away she said that there is damage on the car and that she had to put claim thru my insurance for a scratch on the headlight which i feel this was a set up cause this damage was done there. How come she right away went straight to there and accused me for that incident. I was very upset and had to leave work and come there to speak with them but she didn't want to hear anything. I even call the cops to help me out and take a report and they didn't even want to resolved anything with me or the cops. I felt discriminated. I'm writing this review to help people for future to make sure they go over everything. This will be last time that i will give them my business and will try my best to let everyone else know. I'm going to do a lawsuit against them and dispute any claims being made towards my insurance. I don't understand what was the purpose to add insurance to the car for any incident and this is what i get from enterprise. I'm also reporting them to Better business bureau. I'm gonna make sure they lose customer for their bad negligence. This is not a good Car rental at all if being discriminated this way. I had rented car before and never experienced anything like this in my life.

This is the 2nd time I have used Enterprise. Both times were through insurance when my car was being repaired. I drive a luxury car. Both times I called ahead to upgrade the vehicle to a premium car well in advance of the appointment. I also asked them to note I DO NOT WANT AN SUV. Today, just like last time, they showed up with a compact SUV. I refused the car and was going to reschedule my appointment when they miraculously came up with an Audi. I had to ride with the agent to their office to get the car. When I got there, I discovered it was an Audi SUV. Unbelievable!

Try to charge me $250 in detailing fees! Because my dog rode in the car under 10 miles and left a few hairs

DO NOT RENT FROM ENTERPRISE OR ANY OF
ITS OTHER ALIASIS!

I can say that on numerous times I was told to rent
Cars that were not safe, or properly cleaned. If a customer
Returned a car first thing the next morning, they were charged
For that day - against stated corporate policy. Then the car
Could be rented again, and earn money twice in one day, all so
The manager could have a free car. I was fired when, after 6 months,
I was out sick for one day. I asked for my, according to company policy,
Sick day, and on a subsequent call, told to take a hike.
Bad company to work for, they went by three other names at the time.
Guess they were trying to hide their nastiness.

Komet
Rental car,

The car was dirty and on E. I was overcharged for gas and an extra day. I will never rent from them again!

Always a sorry excuse for mistakes they made. Do not go to this place at all bad business. They do not know how to treat black people with respect

Worst company.do not rent from this $#*!ty company. I was told to pick up a vehicle form one location I drove for 30 min nothing was there. Employees sitting there only making money free companies money.

Revised
I was a victim of hit and run. My insurance set me up with this company. Set was 50 dollar deposit. I used my debit card with this company. It was declined. I called my bank which put her on speakerphone with Enterprise manager. All money in my account was fine. Enterprise wanted to tac on more charges with insurance for thier vehicle I said no my insurance already covers for rental. The following day clerk was very helpful it was not thier system at all it was the new hire. I got my rental everything is now perfect

These people are rogues.

I had a car delivered on behalf of BMW Assist whilst my car was in for a repair.

After being delivered in the dark at 9pm the car sat on my drive for 4 days and was drive just 22 miles back to the BMW dealer, according to Enterprise I caused damage to the bonnet, also damage to an O/S & N/S tyre.

I drive circa 25,000-30,000 miles per year and have yet to cause damage to tyres as accused by Enterprise.

I took photos of the car on the morning after delivery and on return to BMW but apparently my photos of the existing damage are not good enough. Hence I'm now £250 out of pocket

Come on Watchdog/Rogue Traders these scammers need investigating... All the review sites can't be wrong,

I rent from enterprise all the time and was quoted an incorrect price they did not honor. Since switching rental car locations I have experienced nothing but madness! I am unpleased and very dissatisfied! I make reservations and it's a long wait time each time I have went to this location. Pinellas Park 49th street. The workers they have moved from this location the beginning of the year were great! I have nothing pleasant to say about staff now. I had to select a rating because it would not allow me to submit if I did not, but my honest rating is a zero!

Enterprise is the worse rental car agency
I went to rent a car from enterprise car rental place in boston mass. Freeport street to be exact an when i got there i talk to a guy about picking up a car i reserved as the guy went to give me the car i asked him did he make sure that he put that i wanted i insurance he said yeah an gave me the keys we drove off now we had the car for a couple weeks my daughter gets into a accident she calls me to let me know i then the following day call enterprise to report the accident they say they will get back to me. They call me a couple of hours later saying that i had know insurance an that they would get back to me in a little while to let me know what would be decided. Anyhow they got back to me saying they was keeping my deposit an that would be the end of the case. But they were wrong i went back to the place to see what was going on they were trying to charge me for the damage after they said the case was closed i told them im not paying them because i had insurance i then asked the man where was the guy who i had dealt with while renting the car he replied the guy was not here i asked where is he transferred the guy said no he s been let go. So. I said that should tell you there that someone messed up an it wasn't my fault. The man at enterprise messed up an i will never deal with them again i an right now today going to the better business Bureau complaining about how they are doing there patrons they are terrible. They are cheating people out of there hard earned money while some workers are giving there personal friends special hook ups on there rental car for less than nothing but charging others sky high

Enterprise - Vampires of the Industry
I looked online for rental prices for Enterprise. Then I called the local office. We discussed their prices vs the online prices so that I could choose the lowest price. I asked for any hoopty they had because price point is my bottom line. (Online prices, according to the employees, are most certainly the lowest) I was told the price included a $300 deposit, which I would receive back at the end of the rental if there was no damage. I asked the employee to put that price on a contract with 11 days rental, and come get me once school was done. He said he would.
An hour plus of waiting, I call to discover that this employee left at half a day. I had been forgotten. Eventually someone came to get me.
After another lengthy wait at the store, my car was presented to me, and on their ipad I was shown a box to sign — $600 ($300 for rental, $300 for deposit). I was not shown the contract prices, nor were they discussed. So I was happy! I had our previously discussed terms in my head.
A few days later, I visited a car lot 2 hours away from my house, bought a car, and delivered my rental (4 days early from the 11 days I rented) to the nearby Enterprise office.
The next morning I discover that Enterprise had only set up my rental for 4 days, at more than double the rate I was quoted, and that now my $300 deposit had been used up. They also said "One way delivery" - meaning if you return a vehicle to a different Enterprise Office than where you picked it up, will cost you another $300.
Don't bother talking to someone. They have no mercy, and will not budge. They'll apologize profusely (while they slit ur throat to bleed you dry).
I wish I could say this is my only bad experience with them, but then I'd have to lie!

I've been an Enterprise customer for many years and have always had a positive experience, at least until the last couple of months. Considering that I rent from the company at least 2-3 times a month I think that their customer service should be a bit more than what it is. Since I don't own a car I have no personal insurance so I always purchase theirs whenever I rent. No matter how much insurance I purchase from these people there's always something that the insurance doesn't cover. WHO KNEW THAT BUMPER-TO-BUMPER coverage didn't include tires on the vehicle and would I like to purchase some more insurance just in case the tires came off on the road. TALK ABOUT TRYING TO TAKE ADVANTAGE OF WOMEN OR TRYING TO RIP PEOPLE OFF. Also at Enterprise (St. Barnabas Rd. MD) they get very upset if you don't drop off the keys and go when you bring the car back. They get angry when you ask them to check the vehicle in and make sure that everything is ok and get the receipt. Who knows what happens to the vehicle between the time you bring it back and the time they rent it to somebody else. I took one back one time and ended up being charged for gas when I had just put gas in it before I took it back. I'm also afraid of the vehicle being damaged just being left in the parking lot and I'm the one charged for it. Young lady at the counter was VERY RUDE. Told her I'd wait for the vehicle to be checked in and she MADE SURE that I had a long wait. Love my Enterprise in Fredericksburg VA. They take the family owned/operated pledge seriously. Never had a problem with them.

On 4/2421 i was incolved in a single car crash i have geico they offered me a rentail car from enterprise
On monday i tried to call but waited 45 minutes and no one came to the phone
I called custoner service and was told that the car was waiting so i went down to north ashley to pick it up by the advice of enterprise. When i got there i went into the office got one step in and a man yelled at me ordering me to " get out i started to ask a question and again i was told to get out and i did
I waited a couple minutes and two employees came out i asked if they ever answered there phone and was told that they were busy i asked about my car and got ssked when did i reserve a car and i said geico made it for me i then got told if i made the reservation that morning that i woulf not get it til the next day i told him it was made sunday and confirmed by enterprise that morning i gave them my reservation number and was told i have to wait two hours and told to go over there
By the looks of the parking lot that was full no space to even park i left i called enterprise customer service who said that they were going to send the complaint up and to the district manager still no call or car my advise to you is stay away from this company unless you want racesim as that is how it felt there was no one there but me and the two enterprise employees so 2 hours to wait was extencive on a 81 degree day and they did hsve a full lot of cars

So glad I was given the opportunity to be restored with good standing, and rent an auto from this location. The staff really works incredibly hard to give terrific upbeat customer care.
No matter how busy the front desk, I'll always appreciate Crystal's genuine concern for me to keep a positive Enterprise experience. Christian made every effort to provide a great car & seamless paperwork.* with a perfect price. I also want to acknowledge the serene confidence from Ms. Lisa's presence.
My Thanks to you, and
the entire Hallandale staff!
Sincerely,
J. M
North Miami, Fl.

Jerome Forehand in the office at the Colonial Heights, Va. Location went beyond and over to satisfy his customers. He displayed professionalism across the board. He was very understanding, helpful and had a listening ear. His expertise and knowledge helped me to decide in what I was undecided about. And for that, thank you Jerome!

The lack of organization is totally unprofessional, prepare for inconvenience. I've been waiting for a phone call back for 14 days