Sallie j.

I've been an Enterprise customer for many years and have always had a positive experience, at least until the last couple of months. Considering that I rent from the company at least 2-3 times a month I think that their customer service should be a bit more than what it is. Since I don't own a car I have no personal insurance so I always purchase theirs whenever I rent. No matter how much insurance I purchase from these people there's always something that the insurance doesn't cover. WHO KNEW THAT BUMPER-TO-BUMPER coverage didn't include tires on the vehicle and would I like to purchase some more insurance just in case the tires came off on the road. TALK ABOUT TRYING TO TAKE ADVANTAGE OF WOMEN OR TRYING TO RIP PEOPLE OFF. Also at Enterprise (St. Barnabas Rd. MD) they get very upset if you don't drop off the keys and go when you bring the car back. They get angry when you ask them to check the vehicle in and make sure that everything is ok and get the receipt. Who knows what happens to the vehicle between the time you bring it back and the time they rent it to somebody else. I took one back one time and ended up being charged for gas when I had just put gas in it before I took it back. I'm also afraid of the vehicle being damaged just being left in the parking lot and I'm the one charged for it. Young lady at the counter was VERY RUDE. Told her I'd wait for the vehicle to be checked in and she MADE SURE that I had a long wait. Love my Enterprise in Fredericksburg VA. They take the family owned/operated pledge seriously. Never had a problem with them.