• ElderHelpers

ElderHelpers

Overview

ElderHelpers has a rating of 3.99 stars from 179 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElderHelpers most frequently mention great organization. ElderHelpers ranks 2nd among Caregiving sites.

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Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They only do a background check if the person donates money.
  • I spent good 2 weeks leaving messages for volunteers.
How would you rate ElderHelpers?
Top Positive Review

“It is my pleasure to do”

Anna H.
10/14/22

If I can do something for th senior and the society that would be my pleasure. And I'm willing to help more people

Top Critical Review

“DO NOT USE! WASTE OF TIME AND MONEY”

Elisabeth M.
10/15/23

After providing the "donation", I contacted six numbers. One was non-working, two others answered as the same NAME, but were definitely not the people listed as volunteer. Three others never returned calls. There is NO PHONE number for ElderHelpers to speak with someone. I Sent an email to which I got an automated, "we'll respond in 2 business days" and a week has gone with no reply but daily marketing emails. In theory, this is a fantastic idea but my conclusion is it's either fraudulent or horrifically managed.

Reviews (179)

Rating

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Reviews that mention popular keywords

background check (8) volunteers (26) customer service (6) organization (25) phone number (4)
Thumbnail of user maryc2297
1 review
4 helpful votes
April 11th, 2021
Verified purchase

Easy to use. Creating a profile couldn't be easier. I think it would be better if you had a database showing whether there are any elderly folks in my area that are actively looking for a helper.

Thumbnail of user hassana16
1 review
1 helpful vote
April 13th, 2015
Verified purchase

I have a short term memory and don't remember anything. To bring joy to others, makes me happy.

Thumbnail of user seleneb
1 review
0 helpful votes
August 13th, 2015
Verified purchase

I usually go over to their homes and help them out to whatever I can. My father has a law mowing service and most of them are elders. So I use my elderly skills and help them out.

Thumbnail of user emmaj9
5 reviews
24 helpful votes
June 18th, 2013

Old age may not be very pleasant for you if you are alone and suffer from various health conditions. My beloved passed away a few years ago. I do not blame my son for not being able to dedicate much time and attention to me as he is a busy professional. My health was deteriorating. It was scary as I was not being able to perform many of my routine activities without help. A friend of mine, another old chap, recommended visiting elderhelpers.org. I found a compassionate and young volunteer who was willing to lend me a helping hand in the activities that I required assistance in.

Thumbnail of user customers13
Mary R. – ElderHelpers Rep

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section

Thumbnail of user eb346
3 reviews
22 helpful votes
January 21st, 2014

I am hesitant to volunteer for them as they are not BBB accredited. Also, when I did a search for their phone number, it also shows this website, www.healthyyears.org which links back to elder helpers. The testimonials on their site look fake to me and there's just something that doesn't give me the warm and fuzzies about them. Its almost as if they are taking advantage of volunteers desire to help and definitely a subscription based thing for the elderly, a reoccurring cost, is just what the elderly don't need. But then again, look at the nursing homes and assisted living, they charge a fortune. And if you had to have someone come to your house a few hours a day, that would cost you way more than $49 a month. They have 5 complaints on the BBB in 12 months and a B rating which is OK at best. They need to raise it to an A. The real issue and question is. Can they provide enough volunteers in your area and if they don't have volunteers in your area, they should be upfront about it, and shouldn't charge you. I don't want to volunteer for any practice that is shady. They have no staff so thats why they can charge only $49 a month but they might not have enough volunteers from what some of the ads on here suggest. I've never seen them advertise anywhere to get volunteers other than their website and I wonder how many more web domains they own? Its a good concept if they can get enough volunteers, but like all volunteers, you have to keep replacing them because their lives change and they stop doing it. They seem to be relying on a workforce that they have no control over.

Thumbnail of user customers13
Mary R. – ElderHelpers Rep

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section

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From the business

Elder Helpers is a user-friendly, web-based service. We believe that compassion at its finest is free. Volunteers register to offer their services based on their true desire to help elders. Elder Helpers strives to safely and conveniently connect these dedicated, passionate volunteers with elders in their local communities. We are a tax exempt organization and the contributions cover our operating costs. Our volunteers are true volunteers. For a tax deductible monthly donation of $50, you can contact as many volunteers as you would like, to ask them for as much help as you would like. We do screening and background checks and our website makes it convenient for you to locate volunteers where you need them and get to know them and the help they are willing to offer. Enjoy the safety and convenience of elderhelpers.org!

We are not supported by any government money. Solely volunteers, elders and their relatives help us pay for the technology and people making this service possible. Contributions from volunteers, training packets delivery, contributions from elders and relatives are handled by a third party meeting the best industry standards and is subject to change. Background checks are handled by www.IntelliCorp.net, a Verisk Company. We recruit our volunteers in reputable places and carefully screen all users. This service is new and innovative, we strongly encourage any visitor of this page to educate themselves by reading our FAQs at www.elderhelpers.org/faq and contact us via email for more information. Thank you.

Business History

Elderhelpers.org started in May 2010 to match volunteers with elders in need of help within their own community.

In the middle of June 2015, we have decided to stop offering a refund policy since it was rarely respected by our users. We switched to a third party meeting the best industry standards to offer tax deductible donation receipts, easy cancellation, and increased security.

We now only let informed people about our service (having read our FAQs carefully, and checked our listings of volunteers themselves) join our community. Each user gets access to our safe and convenient service for a small monthly contribution. We do not offer refunds anymore. There is no more subscription, monetary contribution is now considered a donation. And it is tax deductible!

People joining our community are asked to be patient, nice to our volunteers, and to report wrong and disconnected phone numbers to us, which is the only way that we can keep a database clean and up-to-date. This website is user supported: volunteers give their time and when they can donate money, elders and their relatives participate fifty dollars a month, and report their results to benefit the entire community of users.

Company Representative

Thumbnail of user customers13
Mary R.
Senior Customer Care Specialist
Typically does not respond to reviews
Mary has been serving elders for years and through her experience in the industry she has brought great expertise to the very innovative elderhelpers.org. You can reach her at help@elderhelpers.org with your questions, concerns, comments and kuddos.

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