ElderHelpers has a consumer rating of 4.02 stars from 164 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with ElderHelpers most frequently mention great organization. ElderHelpers ranks 1st among Caregiving sites.
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I can't wait to put all of my heart and soul into this volunteer program and I'm also extremely happy to start helping out in any way that I can.
Excellent handy-man, walker, gardener. I have been a volunteer ski instructor for the disabled, Red Cross, Little Rock Parks and Recreation, Habitat for Humanity, Literacy, and repairing homes in Puerto Rico after Maria. I am also a licensed Arkansas attorney
I can't wait to put all of my heart and soul into this volunteer program and I'm also extremely happy to start helping out in any way that I can.
I was blessed to have an elderhelper who became involved with both my parents. She became a friend to them and visited them in their home regularly. She helped them when I had to be out of town. I have since moved my parents to separate care facilities and our elderhelper continues to visit them to play cards or provide companionship, Thank you for providing a service that has been such a help.
Awesome easy experience. Looking forward to volunteering and helping elders
Excellent handy-man, walker, gardener. I have been a volunteer ski instructor for the disabled, Red Cross, Little Rock Parks and Recreation, Habitat for Humanity, Literacy, and repairing homes in Puerto Rico after Maria. I am also a licensed Arkansas attorney
They moved quickly to move me through the process of being ready and educated to help volunteer those who need it.
I signed up for a month and was able to find a helpful volunteer after only 4 phone calls! Everything started out well & I was thankful for this service. Down the road, however, the helper did a few things that were deemed inappropriate, such as removing a painting from the wall, with who knows what intention since he was stopped in his tracks, and "permanently borrowing" a book without permission. He had a history of mental problems for which he had been hospitalized per his own admission.
I believe that helpers should be more thoroughly vetted by ElderHelpers, and those who utilize their services should know that they do so at their own risk. What started out as a most promising experience turned out to be very disappointing in the end.
My husband signed up on 11/21. Our "donation" was withdrawn right away. Understandably, due to the holiday, we expected a delay. However, it took two weeks to get a response. All we needed was a code to be able to contact a volunteer. Instead, we kept getting the same email requesting a sign up and donation. When he finally received the code, he made 9 phone calls. The only two numbers that answered had moved out of the area. The other numbers were either no longer working, so a message was left. No one has responded 24 hours later. The latest from elder helpers is another request for our zip code? Don't you have our registration? Ridiculous.
It was great to view the many volunteers on the ElderHelpers website, which included young people who want to provide help with the older generation. The volunteers I selected have now become part of my family.
I have shared with many in my parish about Elder Helpers. Most have never heard of this great organization. Frequent announcements in newsletters or flyers at the various Senior Centers would be a good way to publicize about this organization.
I think this is a great opportunity for lives to be be enriched through different generations; to add benefit to lives of so many and to offer assistance through care and small tasks.
My experience has not been anything. As of yet I have not had anything to help with. I think it would be great to have an opportunity to help someone.
Immediate response back. They're involved with getting you involved with their multiple services that fit your ability and time that you can bring to the table... so to speak.
I am a social worker with a social service agency in Los Angeles and arranged in early 2013 for a client to have an Elder Helper volunteer. I was told that the one-year membership could be canceled at any time and the balanced pro-rated and refunded. At that time, the service itself contacted potential volunteers, who then contacted the client. I received only two calls. Happily, one of them worked out very well, but six months later, the volunteer announced that she was moving out of the area. I contacted Elder Helpers about obtaining either a new volunteer or a refund for the remaining months of the subscription and was told that all I could was go to the website and start over--at a higher rate than what I had originally paid. After a frustrating month of back and forth e-mails with a nameless "customer service," I gave up on the refund. In December, the client died. I followed the instructions on the website for canceling the subscription (which were hard enough to find), as I certainly didn't want to pay again for another year. Our agency just received the January credit card bill--with an automatic charge for another year of Elder Helpers! I've again tried to contact "customer service" and, well, here we go again. Based on my experience, I would not recommend Elder Helpers.org to any of my clients or their families. It's a shame, too, as a viable service such as this one purports to be would be of such great value to our elders.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
Its great and I'm excited for opportunities like this. It really makes a difference
Once I learned my way around on the site, I was able to contact several volunteers and coordinate schedules so that they could fill in being with my husband in memory care. The monthly donation is minor compared to the hourly fees that must be paid for people to companion our loved ones. I lucked out with volunteers who were devoted to being of help and came through for my husband and me time after time. I highly recommend this website and this service.
I use to visit this lady named Pearl with my dog every Sunday for few hours whatching some classic movie ( her tv was always on that channel) actually i was watching, she was blind, but just seeing her so happy and content patting my dog belly for hours was such a fulfillment. Unfortunately she passed away, but i would gladly help any other seniors who would need help.
Thank you elders helpers!
After paying the $319 yearly fee, I was unable to find any volunteers to call me back after contacting over 25 volunteers listed on the website. Two people called back, and one declines saying she didn't even know her name and info were being listed as she denied volunteering or applying to volunteer with this organization.
When I emailed ElderHelpers for assistance in finding a volunteer, they kept emailing me their link to FAQ's and did not help. When I asked about a refund due to their volunteers not calling me back, they wouldn't help me until I gave them a list of all the volunteers I called and their respective responses.
Basically they use these paying customers to weed through their volunteer lists for them, and they do not help in any way finding anyone.
I finally demanded a refund and they would not give it to me until I threatened to report them to the Better Business Bureau, and then deducted a prorated monthly fee for doing absolutely nothing but putting up a volunteer list of people who don't want to volunteer.
SCAM
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
Read consumer reviews at:
https://greatnonprofits.org/org/campaign-for-aging-research-1
Reviews are mostly negative from consumers looking to find someone to help with their elder loved one, Many feel scammed. The only positive reviews are from board members and alleged volunteers. Many negative reviews of the organization. I love the concept but seems the many consumers are NOT satisfied based on actual objective reviews.
The biggest RED FLAG for me is that there is NO phone number. Any organization that does not provide a phone number for customers and customers to contact them should be viewed with a high degree of skepticism. I was initially excited to try this for my 84yo mother but am passing based on what I have read and based on the fact there is no phone number, and one is required to pay $50 a month to access the volunteers, every month, whether you get connected to a volunteer or not
I have a short term memory and don't remember anything. To bring joy to others, makes me happy.
I signed up with ElderHelpers to get involved in my community, get to know an elder who may need companionship and support, and contribute my time and energy to making their lives better. ElderHelpers is very organized and professional. They offered a helpful training and took careful consideration when pairing me with an elder to ensure that the relationship would work from both ends. I highly recommend getting involved.
I signed up to get help for my 90 + year old in-laws. Not really impressed. Many of the volunteers I called either never returned my calls or stated they were no longer involved with this organization. I am not paying $50 a month for nothing! They also tell you that it is the client's responsibility to report wrong or disconnected numbers. Really? Then what am I paying for? If they had a better business model they would at least keep their database updated and regularly check in with both the client's and volunteers. I can't recommend this organization for my area in South King County Washington state.
ElderHelpers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section
They are a very good organization of o had the opportunity to help the elders I will with a big open hand I love helping people especially those who cant really do everything on their own Im going back to school to be on a psw worker in order for me to be a part of an organization that can help people to have a better and happier future just like us who have it easier I love meaning a beautiful smile on people faces.
We do background checks via IntelliCorp which is a Verisk company. They are extremely serious, thorough and reputable. We also encourage you to spend time with the volunteers on the phone so that you can get to know each other and also to meet for the first time in a public place like a coffee shop. Because of this precautions, we have not one incident reported in years of service to the elderly community.
Hello Joy, Our volunteers are true volunteers and do not ask for money. Yes, they do help elders for free. Hello Ryan, we ask for a $50 monthly commitment on a tax deductible donations to support our service. Volunteers help for free. They are true volunteers. Our job is to provide convenience and security in connecting them with elders. Our staff is not volunteer since any business requires daily operations management. Because we are not recipients of any private or public grants, everyone chip in a small amount, that is tax-deductible. Would you prefer to find an organization receiving government assistance, there are a lot of them out there. We do not force anyone to join our community. Our volunteers are true volunteers and do not ask for money. Elder help is free.
Our volunteers are true volunteers and do not ask for money. Yes, they do help elders for free. We ask for a $50 monthly commitment on a tax deductible donations to support our service. Volunteers help for free. They are true volunteers. Our job is to provide convenience and security in connecting them with elders. Our staff is not volunteer since any business requires daily operations management. Because we are not recipients of any private or public grants, everyone chip in a small amount, that is tax-deductible. Would you prefer to find an organization receiving government assistance, there are a lot of them out there. We do not force anyone to join our community. Our volunteers are true volunteers and do not ask for money. Elder help is free.
Hello Lisa, great example of why it is better to work with a volunteer rather than a taxi or ride sharing service! This would be something you would need to work out with the helper and can certainly be arranged because the idea is to really care for seniors not just dropping them off. We strongly recommend testing the reliability of the elder helper ahead of time because doctor appointments are important.
Hello Leelee S. Our service is designed for individuals only. This is the only way that we can offer SAFETY and CONVENIENCE. You can simply print a few flyers that you can download on our website and hand it to them. You can also watch our presentation video and explain if you want. Just make sure to not sign up for somebody else and even less for a group of people. That could get you in troubles and the users also. Thank you for your interest.
Hi Jan, We are a legitimate organization, we sent you information to your account to complete the intake process, In case you're not able to find an available volunteers in your area we can issue a full refund of your last payment, you can also cancel the monthly contribution at any time by sending us an email at help@elderhelpers.org Let me know if you need further information.
Elder Helpers is a user-friendly, web-based service. We believe that compassion at its finest is free. Volunteers register to offer their services based on their true desire to help elders. Elder Helpers strives to safely and conveniently connect these dedicated, passionate volunteers with elders in their local communities. We are a tax exempt organization and the contributions cover our operating costs. Our volunteers are true volunteers. For a tax deductible monthly donation of $50, you can contact as many volunteers as you would like, to ask them for as much help as you would like. We do screening and background checks and our website makes it convenient for you to locate volunteers where you need them and get to know them and the help they are willing to offer. Enjoy the safety and convenience of elderhelpers.org!
We are not supported by any government money. Solely volunteers, elders and their relatives help us pay for the technology and people making this service possible. Contributions from volunteers, training packets delivery, contributions from elders and relatives are handled by a third party meeting the best industry standards and is subject to change. Background checks are handled by www.IntelliCorp.net, a Verisk Company. We recruit our volunteers in reputable places and carefully screen all users. This service is new and innovative, we strongly encourage any visitor of this page to educate themselves by reading our FAQs at www.elderhelpers.org/faq and contact us via email for more information. Thank you.
Elderhelpers.org started in May 2010 to match volunteers with elders in need of help within their own community.
In the middle of June 2015, we have decided to stop offering a refund policy since it was rarely respected by our users. We switched to a third party meeting the best industry standards to offer tax deductible donation receipts, easy cancellation, and increased security.
We now only let informed people about our service (having read our FAQs carefully, and checked our listings of volunteers themselves) join our community. Each user gets access to our safe and convenient service for a small monthly contribution. We do not offer refunds anymore. There is no more subscription, monetary contribution is now considered a donation. And it is tax deductible!
People joining our community are asked to be patient, nice to our volunteers, and to report wrong and disconnected phone numbers to us, which is the only way that we can keep a database clean and up-to-date. This website is user supported: volunteers give their time and when they can donate money, elders and their relatives participate fifty dollars a month, and report their results to benefit the entire community of users.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.