We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

ElderHelpers Questions & Answers

Ask a question

Here's what consumers have asked with answers from ElderHelpers staff and previous consumers.

41 questions answered
10% answered in 1 day
Answer:

We do background checks via IntelliCorp which is a Verisk company. They are extremely serious, thorough and reputable. We also encourage you to spend time with the volunteers on the phone so that you can get to know each other and also to meet for the first time in a public place like a coffee shop. Because of this precautions, we have not one incident reported in years of service to the elderly community.

By Mary R., Senior Customer Care Specialist
See more answers (2)
Question:

Is elder help free

Answer:

Hello Joy, Our volunteers are true volunteers and do not ask for money. Yes, they do help elders for free. Hello Ryan, we ask for a $50 monthly commitment on a tax deductible donations to support our service. Volunteers help for free. They are true volunteers. Our job is to provide convenience and security in connecting them with elders. Our staff is not volunteer since any business requires daily operations management. Because we are not recipients of any private or public grants, everyone chip in a small amount, that is tax-deductible. Would you prefer to find an organization receiving government assistance, there are a lot of them out there. We do not force anyone to join our community. Our volunteers are true volunteers and do not ask for money. Elder help is free.

By Mary R., Senior Customer Care Specialist
See more answers (2)
Answer:

Our volunteers are true volunteers and do not ask for money. Yes, they do help elders for free. We ask for a $50 monthly commitment on a tax deductible donations to support our service. Volunteers help for free. They are true volunteers. Our job is to provide convenience and security in connecting them with elders. Our staff is not volunteer since any business requires daily operations management. Because we are not recipients of any private or public grants, everyone chip in a small amount, that is tax-deductible. Would you prefer to find an organization receiving government assistance, there are a lot of them out there. We do not force anyone to join our community. Our volunteers are true volunteers and do not ask for money. Elder help is free.

By Mary R., Senior Customer Care Specialist
See more answers (2)
Answer:

Does ( ElderHelpers.org) receive State or Federal financial assistance or subsidies as a non-profit?

By Kip H.
Answer:

Hi Jim, our email work fine, please check with your provider.

By Mary R., Senior Customer Care Specialist
Answer:

Hello Lisa, great example of why it is better to work with a volunteer rather than a taxi or ride sharing service! This would be something you would need to work out with the helper and can certainly be arranged because the idea is to really care for seniors not just dropping them off. We strongly recommend testing the reliability of the elder helper ahead of time because doctor appointments are important.

By Mary R., Senior Customer Care Specialist
Answer:

Hello Leelee S. Our service is designed for individuals only. This is the only way that we can offer SAFETY and CONVENIENCE. You can simply print a few flyers that you can download on our website and hand it to them. You can also watch our presentation video and explain if you want. Just make sure to not sign up for somebody else and even less for a group of people. That could get you in troubles and the users also. Thank you for your interest.

By Mary R., Senior Customer Care Specialist
Answer:

Hi Jan, We are a legitimate organization, we sent you information to your account to complete the intake process, In case you're not able to find an available volunteers in your area we can issue a full refund of your last payment, you can also cancel the monthly contribution at any time by sending us an email at help@elderhelpers.org Let me know if you need further information.

By Mary R., Senior Customer Care Specialist
Answer:

Hi Lia, No, It's not mandatory to donate to be a volunteer in our organization. You can send us an email at help@elderhelpers.org for further information.

By Mary R., Senior Customer Care Specialist
Answer:

Hello Fatima, Thank you for reaching out, could please provide us the email address that was used to register?

By Mary R., Senior Customer Care Specialist

Can’t see your question? Ask to get answers from the ElderHelpers staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
×
Have a question about
ElderHelpers?
Post Review