The company enjoys a positive reputation among customers, particularly for its commitment to humanitarian efforts and support for the elderly. Reviewers frequently express admiration for the organization's dedication to community service and the meaningful impact it has on individuals' lives. However, some concerns arise regarding the accessibility of volunteer opportunities and the need for better engagement with potential volunteers. Overall, the sentiment reflects a strong desire to contribute to the organization's mission, coupled with a call for improved communication and support to enhance volunteer involvement and satisfaction.
This summary is generated by AI, based on text from customer reviews
I gladly sent in $50 with the hope of getting some assistance with my grandmother. The last 10 days I've tried calling 8 separate people listed. No one answered so left messages for those who had vm. No one has called me back to even say they couldn't help. When I emailed my concerns, I received a email response that the email was no longer valid. And wouldn't you know the phone number that you have to search for is disconnected. I should have known when no one in health care, social services are even government services have any heard of Elder Helpers. If it's too good to be true, it is!
Great site was able to find help for mum and dad with gardening and errands. I would recommend to others. Only downside is a friend of mine tried to use it but no helpers where avaialble where he is which is a bit rural
I was searching for someone who could help out my mom on the weekends, she is 84 and needed help cleaning. I could not afford to help her and live to far away to do it myself, but this website got me someone who could help her right away. The best thing about it is the person is a volunteer.
All new kind of service so it is probably why it is getting so many fake reviews from people who have obviously not used the site. My name is Jill W. And I have found good volunteers through the site after an easy search and a couple of phone calls. I signed up for a month at first and then switch to a year to save. The customer service is blazing fast and to the point and the volunteers I work with absolutely wonderful people. Thank you to whoever came up with this service and to the volunteers listed on the site.
This is a follow up to my 10/6/22 review. There is a response by Elders of the issue has been resolved. The issue is not resolved. I asked for the corporate office address so I could look up Elders on the better business bureau website. Elders did not contact me with this info so I don't know how they can respond to my post the issue has been satisfactory resolved. This further questions the credibility of this business 10/25/23.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
My elder helper was encouraging and wise, giving me the advice and support I needed to stretch my wings and try something new. I never knew my grandparents so this sort of connection with am elder is priceless to me.
I have not received the packet or even been able to place the order for it. So far it has only taken my donation and now the site seems to be locked up or repeating these steps, 3rd time I have had to fill this form out to try and submit.
I would be happy to revisit this and write a review once I am able to move forward.
Knowing I have transportation for appointments is a great relief. My husband and I appreciate the service and have found the volunteers to be very caring and considerate and will help when we need help.
Thank you for being there for us.
Great organization doing an awesome job helping the elders. It lets you do a great service for the people that have raised us and sets an example for future generations. Thank you for the opportunity to help!
I love every volunteer work.so your organization also doing good in this sector. Its really fantastic.
Thank you so much for your participation in our wonderful community!
I hope this message finds you well.
I am writing to express my interest in volunteering with your esteemed organization, which dedicates its efforts to supporting the elderly. My deep passion for helping and standing by those in need, particularly the elderly, is what drives me to reach out to you today.
I have gained valuable experience in volunteering and assisting others through my previous involvement in several community initiatives aimed at providing material and emotional support to those in need. Additionally, I have a quick learning ability, which allows me to handle various situations and challenges effectively.
I believe that working with the elderly is not just about offering help but also an opportunity to learn from their life experiences and provide them with the care and attention they deserve. It would be an honor to be part of this noble humanitarian work and contribute to improving their daily lives.
I kindly ask you to consider my application to join your team and to take part in achieving the association's noble goals
Thank you so much for your participation in our wonderful community!
Helping the elderly, patience and passion to bear everything
Thank you so much for your participation in our wonderful community!
I was blessed to have an elderhelper who became involved with both my parents. She became a friend to them and visited them in their home regularly. She helped them when I had to be out of town. I have since moved my parents to separate care facilities and our elderhelper continues to visit them to play cards or provide companionship, Thank you for providing a service that has been such a help.
This was my first time using Elder Helpers. I am very disappointed. 1 person was very rude to me on the phone, the other volunteer hung up on me when i told them who i was. I wont be using this service to help my mom. Not feeling comfortable leaving my mom with this service.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section
I haven't tried it yet, I will come back and evaluate this
Thank you so much for your participation in our wonderful community!
I haven't tried it
After my experience I will review this again
Update: the company responded to my review by immediately placing blame on me, and ignoring the several emails I have sent them over the course of a year and a half. They want me to delete the review or change it to 5 so they can get more people to fall for their scam. Please do not donate to this company, donate to your local community that you can validate with your own eyes and in person. They need it more than whatever this website is doing with your hard earned money. This is my advice to you when dealing with this company, please be safe. Look at the image I attached. The name in the message doesn't even match the name on the account.
I repeatedly reached out to them multiple times to stop charging me. I never even signed up for the donations, I had to call paypal to get involved and they said this place had been charging me through paypal as a guest account and that is why I could not find it to stop it on my side. They had to go through several additional steps to get ElderHelpers (more like ScamHelpers) to stop charging me. I reported them to PayPal and I am reporting them to the FBI https://www.ic3.gov/
We are so happy to have this critical review. It gives us the opportunity to be humble about our limitations.
- We recommend 211 United Way for people with a net worth under 30,000 dollars. Extreme financial hardship is a handicap to use our service.
- Also if you are feeling psychologically challenged like this reviewer please call 1-800-950-NAMI (6264).
Thank you so much for reading.
*You will always be able to cancel your donation with a simple email to customer service.
I went online to find an organization to volunteer my time and experience. However after applying this organization stated I much pay 50.00 dollars to volunteer my time. There is no way I am paying for my time. I rate your organization a zero
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I've been a 'member' or volunteer with Elder Helpers for I think the past 2+ years, and only once has a man, a senior (who along with his wife was looking for a person to help with doing their housecleaning) but while he was rather kindly sounding on the phone and everything, he lived just too far south from me here in Edmonton, so I politely declined when I discovered that it would take me 3 buses and a good hour just to get to their house.
That was over a year ago, and since then nobody in Edmonton has contacted me about being a volunteer. I'm probably going to take my name off of Elder Helpers because it's just not used in my city.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I have been trying for months now to get help for my elderly Aunt and Uncle. They live in another state and I can't help them and they have no one near them. I can not find a helper. I have called and called. Got disconnects, no answer or they no longer do this. I asked for help from the home office or a refund. I got neither.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I had the best time of my life been a volunteer for Elderhelpers. If you have free time I suggest you volunteer for the Elderhelpers. You can register on their website at Elderhelpers.org. You get to spend time with the elders, and get to know them personally one on one.
Answer: My relative was charged the fees for months despite calling multiple times to cancel!
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section