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ElderHelpers has a rating of 3.99 stars from 179 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElderHelpers most frequently mention great organization. ElderHelpers ranks 2nd among Caregiving sites.
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If I can do something for th senior and the society that would be my pleasure. And I'm willing to help more people
After providing the "donation", I contacted six numbers. One was non-working, two others answered as the same NAME, but were definitely not the people listed as volunteer. Three others never returned calls. There is NO PHONE number for ElderHelpers to speak with someone. I Sent an email to which I got an automated, "we'll respond in 2 business days" and a week has gone with no reply but daily marketing emails. In theory, this is a fantastic idea but my conclusion is it's either fraudulent or horrifically managed.
You charge $50 a month? That is not clear in your advertising. I tried to find your business on Better Business Bureau USA San Diego Ca, but no listing. What is your full contact information please so I can research you on BBB?
I signed up for a month and was able to find a helpful volunteer after only 4 phone calls! Everything started out well & I was thankful for this service. Down the road, however, the helper did a few things that were deemed inappropriate, such as removing a painting from the wall, with who knows what intention since he was stopped in his tracks, and "permanently borrowing" a book without permission. He had a history of mental problems for which he had been hospitalized per his own admission.
I believe that helpers should be more thoroughly vetted by ElderHelpers, and those who utilize their services should know that they do so at their own risk. What started out as a most promising experience turned out to be very disappointing in the end.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I am a social worker with a social service agency in Los Angeles and arranged in early 2013 for a client to have an Elder Helper volunteer. I was told that the one-year membership could be canceled at any time and the balanced pro-rated and refunded. At that time, the service itself contacted potential volunteers, who then contacted the client. I received only two calls. Happily, one of them worked out very well, but six months later, the volunteer announced that she was moving out of the area. I contacted Elder Helpers about obtaining either a new volunteer or a refund for the remaining months of the subscription and was told that all I could was go to the website and start over--at a higher rate than what I had originally paid. After a frustrating month of back and forth e-mails with a nameless "customer service," I gave up on the refund. In December, the client died. I followed the instructions on the website for canceling the subscription (which were hard enough to find), as I certainly didn't want to pay again for another year. Our agency just received the January credit card bill--with an automatic charge for another year of Elder Helpers! I've again tried to contact "customer service" and, well, here we go again. Based on my experience, I would not recommend Elder Helpers.org to any of my clients or their families. It's a shame, too, as a viable service such as this one purports to be would be of such great value to our elders.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
After paying the $319 yearly fee, I was unable to find any volunteers to call me back after contacting over 25 volunteers listed on the website. Two people called back, and one declines saying she didn't even know her name and info were being listed as she denied volunteering or applying to volunteer with this organization.
When I emailed ElderHelpers for assistance in finding a volunteer, they kept emailing me their link to FAQ's and did not help. When I asked about a refund due to their volunteers not calling me back, they wouldn't help me until I gave them a list of all the volunteers I called and their respective responses.
Basically they use these paying customers to weed through their volunteer lists for them, and they do not help in any way finding anyone.
I finally demanded a refund and they would not give it to me until I threatened to report them to the Better Business Bureau, and then deducted a prorated monthly fee for doing absolutely nothing but putting up a volunteer list of people who don't want to volunteer.
SCAM
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
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Elder Helpers is a user-friendly, web-based service. We believe that compassion at its finest is free. Volunteers register to offer their services based on their true desire to help elders. Elder Helpers strives to safely and conveniently connect these dedicated, passionate volunteers with elders in their local communities. We are a tax exempt organization and the contributions cover our operating costs. Our volunteers are true volunteers. For a tax deductible monthly donation of $50, you can contact as many volunteers as you would like, to ask them for as much help as you would like. We do screening and background checks and our website makes it convenient for you to locate volunteers where you need them and get to know them and the help they are willing to offer. Enjoy the safety and convenience of elderhelpers.org!
We are not supported by any government money. Solely volunteers, elders and their relatives help us pay for the technology and people making this service possible. Contributions from volunteers, training packets delivery, contributions from elders and relatives are handled by a third party meeting the best industry standards and is subject to change. Background checks are handled by www.IntelliCorp.net, a Verisk Company. We recruit our volunteers in reputable places and carefully screen all users. This service is new and innovative, we strongly encourage any visitor of this page to educate themselves by reading our FAQs at www.elderhelpers.org/faq and contact us via email for more information. Thank you.
Elderhelpers.org started in May 2010 to match volunteers with elders in need of help within their own community.
In the middle of June 2015, we have decided to stop offering a refund policy since it was rarely respected by our users. We switched to a third party meeting the best industry standards to offer tax deductible donation receipts, easy cancellation, and increased security.
We now only let informed people about our service (having read our FAQs carefully, and checked our listings of volunteers themselves) join our community. Each user gets access to our safe and convenient service for a small monthly contribution. We do not offer refunds anymore. There is no more subscription, monetary contribution is now considered a donation. And it is tax deductible!
People joining our community are asked to be patient, nice to our volunteers, and to report wrong and disconnected phone numbers to us, which is the only way that we can keep a database clean and up-to-date. This website is user supported: volunteers give their time and when they can donate money, elders and their relatives participate fifty dollars a month, and report their results to benefit the entire community of users.
The complaint has been investigated and resolved to the customer's satisfaction.