ECG UK

Don't be fooled by 'UK' on their website, they are from China. Found out minutes after purchasing a Nintendo Switch. Tried to cancel the order immediately... impossible! The only way you can do it is by 'submitting a ticket' clicked on it plenty of times on my iPad, iPhone and laptop, no chance, nothing happened. They state you can't cancel via email or phone (don't bother, it doesn't exist). Found a marketing email, sent a message to cancel. A few days later they got that message, too late, item dispatched. It has arrived, it's a Chinese Nintendo?! Now got to return it and pay £15 admin charge and shipping fee, they are taking the mick.

"Stay Away" is my only advice. I have sent back a defected mobile phone to them only after a week of receipt and asked for exchange or refund. They just gave an excuse that their technician has found out some physical damage on the phone (without any proof to show me) and said that the warranty was voided. If I want to get the phone back, I need to pay a further £30 for pick up and £50 for return (and the phone will stay as it is with no repair done). Do you people think this is an actual act of robbery?!

If possible, please circulate this message to all your friends or potential buyers to alert them not to get any closer to this company (please note that this is not an UK company and it has its registered office in Hong Kong).

Ive had an awful experience with this company. The level of customer care is unacceptable.

The item has never been delivered and when raising the matter with the company they left it significant time between replying and then simply closed the case stating the delivery company told them it had been delivered which wasn't the case.

I am certain this company is not genuine and they are unethical in there practices. Basically taking payment and never sending the item.

Do not order from them! I ordered a phone and there was no indication from their website that it wasn't in stock. They spent weeks getting it in stock. Every time I emailed them it was only 3 days away. Eventually I gave up and asked for a refund. They ignored this and sent the phone out 3 days later. Finally the phone arrived 31 days after I ordered it. I then lost £15.80 returning it to Hong Kong. It has to be back in 10 days! That's less time then it took them to send it to me in the first place. And they refuse to pay for postage even though I asked to cancel the order even before they sent the package.

The 2 year warranty is useless, staff lie and manipulate to get out of the warranty they offer on all sales. My £280 sony headphones suffered from a widly known design issue where they cracked and then broke on the headband in less than a year from regular use and never being dropped. This is a known deisgn flaw reported widely online. I explained this to them many times sharing all the reports of the issue online and the staff kept repeating the same inaccurate thing that physical damage is not covered and telling me I dropped them when I didn't. They link to a warranty which doesn't even mention physical damage let alone physical faults, which is what this issue is about. I did not damage my headphones, the broke. They are liars and manipulative to try and avoid sticking to the warranty they offer.

Whatever bad reviews you read on the review pages are all true. Just remember that saying " If it is too good to be true, it probably is". I got caught out with a £100 pair of cordless headphones. Advertised in the UK for £65, I went ahead and purchased them without reading any review sites. They took 8 days to arrive, but I had already cancelled them. Received an email just after I sent the cancellation email stating that they were already dispatched. I returned them unopened and I paid the £17 postage back to Hong Kong. The refund took over 30 days and they deducted £16 for handling. I spoke to the actual manufacturers and they stated that they do NOT SUPPLY China or Hong Kong this type of headphones due to them being FAKED. BE WARE, YOU HAVE BEEN WARNED

They never delivered the item and they kept my money i spent 4 months (since June) trying to sort it out and they have been completely unwilling to do so. Basically a bunch of thieves. I lost £220 buying from them do not make the same mistake

I bought a digital camera (Olympus Stylus Tough TG-5) that had a malfunction. I tried to contact the customer services to activate the warranty. They answered that their warranty policy does not provide for this, without giving a reasonable reason for that.
I tried to ask for further information and they simply disappeared.
Prices are low, but if you need support or you have a problem with the item purchased the advantage turns down to a loss

SCAM! Warning Avoid

Ordered a s8. After multiple emails and messages no response. Has been over a week and no tracking info, email or delivery code.

They also blackmailed me into closing my paypal dispute and threatened to keep the delivery on hold until I close the paypal claim. They are still not delivering the phone.

If the deals too good to be true...

Eglobal already have the following with order number:
* 3 emails
* phone call
* support ticket
* PayPal resolution centre (threatened into closing)

Still have received no phone

Also to where do I send the order number? Eglobal do not reply back to anything

Lens ordered 18/11/17
Since then: 4 Emails from me asking for progress report.
From them: 2 automated responses promising a reply from customer services.
Involved PayPal: 2 more Emails from me From them: Nothing.
No Lens, no refund. So I escalated my claim.
They are still advertising the lens I ordered of course I wonder which lucky punter will win the lottery and actually receive it?
Before you use Global Central look at the1*/5* Ratio and only buy if you're feeling lucky.