eFax

They are extremely difficult to get in touch with - took me several days to even figure out how to talk to a representative. Upon actually speaking to someone, they refused to cancel our account and refund for the remainder of the year - even though the subscription had only been renewed for a few days (without consent - they just charge your credit card without prior notice). Definitely a mistake to be involved with eFax - it honestly just feels like a scam.

It totally sucked. I signed up for free 30 day trial. Fax would not go through. Tech support was rude and was on the phone for 1 plus hours trying to get fax to go. He had me fax from every browser possible saying it was browser prob. Ea had same effect - nothing. Obviously not browser. Then they billed my account twice for all the faxes their tech support had me try. Bounced my account. Called to complain. Said they would fix it - twice, but nothing was fixed. Ever. Incompetent tech support and customer service did not follow up as promised. Totally disappointed in their service. Would not recommend to anyone.!

Does not work. Emailed customer support and they write

Thank you for contacting eFax Australian Customer Support.

As a follow up to your inquiry, I called your eFax number and we get a message stating that the number that you dial is invalid/incomplete. There could have been a glitch on our server.

We have notified our engineers and they are working to resolve the issue as soon as possible. Please give us 48 hours to resolve this matter. You will received an email confirmation once issue has been fixed.

We apologize for the inconvenience caused.

Still does not work and they keep charging even though it does not work - avoid+++

No way to cancel online, emails get ignored and they keep charging my credit card. EFax is really really annoying and cheeky. I wanted to cancel my account but there is no option in the member area so I wrote several emails, which all got ignored. Apparently they want to make you call their customer service department which is illegal in Europe. Stay away from those scammers!

Do not recommend at all. I had a free number for over 10 years and was receiving faxes periodically. I just received an email last week, telling me I have a new account and phone number. So I thought it was a fraud and close it. I tried logging in to my old account and received and error. I contacted efax and told me they gave my fax number to another person and opened me a new one without telling me or consent. Now some stranger is getting my new faxes and I have to call everyone from a 10-year period and tell them don't use the fa number. I will never purchase anything from this company. Do not recommend at all!

I had to contact eFax regarding our subscription and was expecting a long wait, but it was answered very quickly by Elizabeth V. Elizabeth was very helpful and polite and went above board to be helpful and accommodating. I would definitely recommend eFax

The support service was very active for giving me back up to solve my issue and explain me how it works. I finally could send my fax simply through my email address and got notification once it successfully sent. Thanks again to Paul his help.

Professional & Courteous customer svc. Over my dozen or so years in owner-managed business, I only needed a fax occasionally to meet my client's needs. I used eFax and never had any issues... used them for all of business-related fax needs. I recently retired and cancelled the service and it was painless and hassle free cancellation process. I recommend these folks for those companies that need fax service but don't want the trouble of maintain a fax line on a dedicated fax or printer.

I used efax for years to receive faxes-free by the way-and never had a problem. Later I started a home business and needed to fax out so I upgraded to be able to send faxes through e-fax and it went well. The fax software/interface is not so user friendly (thus the 4 stars) but other than that it was solid and when I wanted to cancel, I called & cancelled with no issues. I stopped using them in 2013 when I closed my home business and it is now 2015 so I'm not sure if the service has changed, but when I used it it was a solid go to for sending and receiving faxes through my computer.

I needed to get an urgent fax to the USA sent from the UK. This was accomplished with relative ease by the support team which was thoughtful and professional. Unfortunately for efax, I do not require fax facility more than a few times a year at most. Therefore I cancelled my account during the trial period and payment to efax was not required. However, to show my appreciation for the excellent help I received, I made a modest donation to efax for their very professional service.

I opened an account with this company last month. Without notice it was suspended and they took my money out of my bank account without providing the service I signed up for. I called Customer support who told me that if I wanted to reactivate my account, I would have to provide them a copy of my bank statement along with a copy of my debit card. Reference numbers ******* and *******. This is not an ethical company. Do not use.