eFaxReviews 194

I use this service once a month because I am a doctor dealing with out-of-date insurance companies that require use of fax. In addiition to my monthly fee, efax charged me $10 for sending a fax today. They did this last month and I let it go, but no more... are they small-amount thieves? What's the fee for? Of course, the chat-option is not responding and those on the phone hang up even before they say hello... how awfull customer service! Anyone recommends an ethical fax service? Thank you.

I never used the service. It is very difficult to figure out how to cancel. The company refused any refund. Do not sign up!

I started with Efax in 2012. The customer service was great. If I had any problems they were responsive, courteous and helpful. I had my service cancelled in March and they claim it was due to a lack of payment. They told me to call my bank and my bank confirmed that my card is active and there is no block on the automatic payment and there was no rejected payment. They encouraged me to call Efax and they said I needed to call my bank or use a different credit card. When I explained I was worried I would have the same issue if the other card was active and rejected. The sales person put me on mute without saying he was doing so. I stayed on for 15 minutes thinking he was checking with someone, but he was just passive aggressively putting me on hold. I would have been willing to sign up using a bank routing number but I was told that was not possible either. I am guessing by reviews and my latest experience with them they are owned by another company now.

I signed up for an EFax corporate account in 2021. The moment I upgraded to a corporate account I had issues. I was unable to sign into my account, and when I downloaded the app, I was unable to use the app as it would give me a notice, locking me out from my ability to even log in. When I reached out through email and provided pictures of my issue with the app they informed me that they provided me a password and that I need to sign in using the app. Again, I emailed them explaining that I can't even use the app because it gives me a message that states, "No passcode. Please secure your device with a passcode or biometric login." The only way to exit the app was to shut the app down completely. Sometimes my phone or device would freeze and I would have to restart my phone or my device. I was informed to call them and I did. Twice nobody answered. Once I was hung up on. Each month I continued to get a billing statement with the balance, growing higher and higher. I would email them explaining I've never used the service and that nobody is getting back to me to help me. It would be radio silence for months. The only time somebody is contacting me now is because I have not been paying this bogus invoice for a service that I've never used. Now they are asking me for proof of all of my emails. I have some but not all of them. And since it's been a couple of years now, I can't even prove that I have called them. I don't even trust that they would say they have a record of me calling. I would go to another company before ever recommending this one! I can't believe I'm even dealing with this. I truly think that anybody that is having a good experience with this company has been lucky because eventually I'm sure something will go wrong and the only thing that this company will care about is whether or not you pay them. For the record, I've never even sent a fax using my corporate account. If I ever received anything, I wouldn't even know because I could never login even once once I switched to the corporate account.

Chatted with customer agent name "kristin" to fix some account issue. She/he ended the chat without asking if i have any other questions. I started another chat, it was she/he again. Ended the chat again after answering my 1st question. Worst customer service ever! Won't use their service when current plan ends.

In July of 2022 I signed up for this service and then I cancelled the service within a few days. Today - 14 months later, I realized that they have been charging me $18.99 a month despite the fact that I cancelled. I logged into the account which I had not logged into or used since July 2022 and saw that indeed the account was active and being billed. I tried to cancel but the page just went blank. A moment later I got an email that read:

Subject: In Order to Cancel Your eFax Account

We value your business and are sorry you wish to cancel your eFax account. If there is anything we can do to retain your service, like a lower plan or troubleshooting if the service did not work to your expectations, please contact us using the information below.

You are able to Cancel your service conveniently online inside your "Online Account" at https://www.efax.com/myaccount/login

Once logged in, on the "Account Details" go to the "Billing" tab, to "Next Payment" and click "Cancel My Account", and follow the instructions. You will "NOT" be able to use this feature if you are on an annual plan, owe a current balance, or have multiple fax numbers.

Instead of cancelling my account - I got this email and I had to go back and follow the SAME steps I just had followed to cancel. This is such a scam. This must have happened the first time that i tried to cancel back in July of 2022 and I didn't notice that I actually had to cancel TWICE to make it stick.

I called customer service and the woman told me the systems were down and she couldn't see my account. But then she claimed that she sees my cancellation request and the email I got (above). She also agreed that it can appear "shady" that you can only cancel after getting the email and cancelling AGAIN a second time. Then she stated she did not see any evidence of that email or my attempt to cancel in 2022. Which is it - systems are down and you can't see my account or clearly you can if you can see my cancellation attempt. She told me the best she could do is MAYBE refund me the last charge and that is it. This is such fraud.

I would like a refund of the charges since 2022. I cancelled the service and yet the withdrawals were being made monthly despite the cancellation.

They offer a free 14 day trial. I had one fax to send. Really, who faxes anymore. It took 20 minutes for the fax to go through. Once it did, I canceled the subscription. 7 weeks later, I got charged $18.99. I called and was told that I am mistaken because I would have received a cancellation notice which I did not. I was told their systems are infallible and there is no way they could have made a mistake and the charges stand. I told them I am feeling ripped off, but no luck. The rip off was in place and they would not return my money. They sent me a manual cancellation notice. Funny they didn't wait for the automatic this time. BEWARE if you need to use this company and be on watch for the "no notice rip off"!

I first started using eFax on a free 7 day trial through their app. Well this company charged me $18.99 before the 7 days were up! I couldn't cancel my subscription on the app store and later found out I had to do it through their website. On top of that, I was charged an additional $10 because they said my faxes took long to be delivered! I never heard of a fax subscription that charges extra money because the faxes take long to be delivered. I am disputing this with my bank, I don't have time time to be going back and forth with a dishonest company! SMH

It was a relief using efax after trying it's top competitor. It is user friendly, easy to set up, no scamming "Free Trial" with charging on the spot like it's top competitor. The faxing was easy and the instructions were clear and specific. The fax was completed in less then 3 minutes a sent confirmation was delivered to my email. Highly recommended

I had to contact eFax regarding our subscription and was expecting a long wait, but it was answered very quickly by Elizabeth V. Elizabeth was very helpful and polite and went above board to be helpful and accommodating. I would definitely recommend eFax

I do like efax because it lets me have a unique fax number where I travel. I have access to both incoming and outgoing faxes where I have internet (even in the middle of a flight). The pricing is good enough for such a service. Their team are so supportive and nice whenever you need them.

Used one time and have reached out for several months in every way they suggest and still am getting charged 4 months in a row for an account I can't even log into after the first fax. They are frauds and will come under this post and say that's not what they want you to experience but they won't even help with the issue. I've been begging them to cancel and the customer support is just as bad as the service

I canceled my trial, but they kept charging me 18.99 every month! The product is marginal at best. I will never do business with them again.

Tried their service, received one fax, tried to cancel, tried to contact customer service and no reply. Got charged $18.99 on my credit card, what a bunch of rip off thieves. Stay clear and do not use unless you want your money stolen. Hate sleaze ball companies that so underhanded!

Never use eFax.!
It's rip off.
I just tried out and they charge me $18.99
And I canceled it because to expensive.
But, they charged me $42.99
And they said the cancelation wasn't effect.

WOW. Now I know how they make money.

Signed up for a day, never used it canceled the next day. Was charged somehow from 2 separate emails, so 2 accounts. Was still being charged 2 months later. Called and they did nothing about it.

Just don't waste your time with eFax. We were charged an outrageous amount for 1 fax line, when we called to understand why were were charged so much for a service we were not using, it was a game of phone tree and not a single customer service person could answer our questions, just told us that is what we owe and we are overdue. We were contacted by a "Finance Business Analyst" who sent us a screen shot of an excel spreadsheet, telling us we we are overdue by a year, but yet we never received any statements that total the amount he was telling us to pay. When we emailed him back to request a proper statement, ZERO response, then he sent a "Second Notice" - "If we do not hear from you soon, there is a possibility of escalated collection efforts. We want to avoid any interruption in services for non-payment. If you have any questions, invoice issues or concerns, please email me back at the address you received this notification from". All of which we did, multiple times and received ZERO response from him. Save yourself a lot of money, time and frustration, find another solution.

I canceled my trial because only 1 page fax was free. Only to be charged 18.99 end f trial. They did refund the money but they are not ethical.

Called long wait they are busy to get right thru. Several innecessary prompts. Instructed to use chat but there is non.

Too many misleading items along the way for me to ever trust them again.