This is the second year I have had Hello Fax. As a company, you would expect them to notify you as a consumer that you account is up for renewal, before it is downgraded. Furthermore, you are not told that once you are down graded, you would loose all access and rights to a phone number which you paid to get ported to their service. Inaddition, if you want to get your number back, you have to pay them $60 to get you number and in addition you have to pay to renew for the additional year of service.
Tip for consumers: Don't ever port your number to their service.
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