Fax.com

On 10/1/21 I requested a cancellation for my account after 1 month. It is now 11/15 and they have still not refunded nor cancelled my account. They are not a good company to do business with and will continue to bill you despite sending them what information they've requested from you. My only option is to dispute with my bank, again and order a new card which I already did.

I signed up as a customer at home one evening. When I got to work the next day, my login wouldn't work. I changed my username and my password and it still wouldn't work. I needed to use the fax that day to send court paperwork so I signed up a new account. Guess what, that username and password didn't work either. And now I am being charge a double payment. On top of that, I emailed customer support 5 days ago about this issue and Ii have yet to hear from them. 100% worthless. DO NOT USE THIS COMPANY! Horrible reviews. Wish I would've looked at the reviews before putting my credit card in.

SCAMMERS. They offer fax services under two different names, J2Metrofax and Fax.com. I called about them charging me $9.99 and then $9.95 after I attempted to cancel these services. They still charged me and would not give me back my money. Both customer services told me that a refund was not applicable. I have never had to deal with scammers to this degree which is so obvious. Then they had the nerve to offer me a plan of $2.95 a month! How dare you! You already charged me $19.95 for services that did not work properly. They ask you to sign up for a trial just to encounter that it does not work properly. Then it's a major ordeal to cancel the so called fax services. Stay clear of these two companies. They are rude, very horrible English on purpose so that you don't understand what they are saying.

DO NOT USE THIS COMPANY! I tried several times to cancel my account. They continued to charge me. I called the number to cancel and after a 15-20 minute conversation the man told me in broken English that they system was down and he could not do anything. I opened tickets and emailed. Nothing. I finally got a hold of someone on chat today (after numerous attempts) and they finally said they would cancel my account, and then proceeded to ask if I'd like to purchase a different service from them. I said NO and when I asked them what about all the months I've been getting charged, they disconnected. SCAMMERS!

Horrific Customer Service and they refuse to return my money. I had to contact the company more than once before I was able to cancel my account. Upon cancellation and my explanation as to why I chose to cancel, I requested a refund and the representative became rude and argumentative. I asked to speak with a supervisor and after an additional 20 minute hold someone else got on the phone that sounded just like the previous representative except with a deeper voice. I explained the situation again but he was worse than the first representative so I asked to speak with someone else and he refused my request. I've never dealt with such rude and unprofessional individuals in my life. This company is a complete scam and something needs to done about their poor business practices. I wouldn't recommend this service to my worst enemy.

I lost so much on this and was really devastated, i had to seek help until I was directed to Alex Walter and his Recovery Company. The foundation helped me to recover all the money I lost. It was really worth it. I will be happy to share my experience with anybody, you can reach out to him on (Alexwalterfxhelp at email dot com)

They assigned me someone's phone number and NEVER responded to customer service ticket requests or multiple emails. Calling their customer service line results in a long hold... and I got hung up on, not once, but TWICE! Online chat with Kyle Woods resulted in no admittance of error or resolution. In fact, he offered me a discount (FOR A FAX LINE THAT NEVER WORKED)! He claims he called my number and heard a fax tone... not once did I receive any faxes and multiple people (doctor's offices, businesses, etc.) reported a man answered the fax line Fax.com assigned to me. When I called "my" fax number, a man answered and/or his voicemail picked up. DO NOT USE FAX.COM!

It's a basic fax web site, allowing you to send documents from uploads without needing a fax machine. However, you can't delete your credit card number on their web site. They say their account cancellation function doesn't work, so submit a ticket. Nearly two weeks after I submitted a help ticket to cancel the account, nothing had happened. I called their 24/7 customer service on a Saturday morning and I talked to a live person. I requested "Cancel" and a man from India tried to give me a "Better Offer." I had to repeat, twice, "CANCEL MY ACCOUNT. If my credit card is charged again, I will submit a fraud complaint to American Express, Better Business Bureau, and the Federal Consumer Protection Agency.

This company makes it nearly impossible to cancel your subscription. It has to be their strategy to make customers miserable when they try to cancel. I cancelled my subscription via email - following their process - almost FOUR days later I received an email back fro customer service saying I needed to call to cancel "to confirm" that I really did want to cancel. What a joke. So I called after an eternal hold. But they continued to charge. Today I finally spoke to someone who said they would cancel but would not refund the extra months I'd been charged. Said I needed to provide proof that i called. So very sad that people continue to do business this way. This company should be ashamed of their practices.