Fax.com

I thought I signed up for a FREE TRAIL for Fax.com and I didn't fax anything just added a fax number and they CHARGED me 19.98 DOLLARS. I signed up for free trail and did not fax anything out and they CHARGED ME! Unbelievable!. I immediately canceled my account via chat with Fax.com. They sent me an email confirmation and hopefully I won't get charged after the account cancellation as others have written they still have been charged..

It was a year before I realized they just kept taking $10 out of my credit card every month! So I called and canceled and they sent me a confirmation of the CALL (not the cancelation) and continued billing me! I realized this another four months later and called AGAIN and they sent me the same PHONE CALL confirmation AGAIN. I insisted on the CANCELATION IN WRITING.

They just kept passing me from agent to agent, each one asking me to stay on and try the cheaper subscription, no matter how many times I told them I would NEVER pay them another dime! Finally they sent the written cancelation, but it said there would be no refunds and that they could still bill up through a certain date. That certain date was not disclosed!

I then called my credit card and said NOT ANOTHER PAYMENT TO THIS FRAUDULENT COMPANY! They said they'd take care of it. They also said, though, that the company might still try to bill me using a different name, so I had to look out for that on every future credit card statement.

Like I said, EVIL ROTTEN-TO-THE-CORE COMPANY!

Stay away!

Interface is meh, took multiple attempts to get one fax through.

But the real nightmare begins when you want to cancel.

1. Don't email them. I made the mistake of not reading their FAQ and instead sent them a friendly email requesting my account be terminated. They did not respond, account was not canceled.

2. Cancellation path online is a total time sink and does not result in your account being canceled.

I read their FAQ and went to the link as instructed. I felt stupid for a moment, I should have just gone to this link previously instead of sending an email... haha silly me, assuming it would be that simple. After you click the link and login, you are taken to a page where you have to initiate a Live Chat session to cancel.
This was during normal business hours (US time) on a Wednesday, no indication that no one was actually manning the live chat. Just sat on, "please wait for the next representative to help you..." Left the Live Chat session open for 1 hour while working on other stuff, never received a response.

3. Finally, I called. Clicked through the menu, selected the option to cancel my account. It told me to go to the same URL I had already sat on for 1 hour and hung up on me.

4. Called back, took a different path through the automated menu, was on hold for about 15 minutes, finally got someone. By this time I was extremely angry and expressed this in a respectful manner to the CS rep. She couldn't care less. I requested a refund for my last charge based on the poor experience and 2 previous attempts to cancel, the rep told me that was impossible and she could not issue refunds for past charges. She then proceeded to read an up-sell script to me, you've got to be kidding, right? Finally, I was on hold for an additional 7 minutes while she deactivated my account. The entire call took over 30 minutes.