eFax

I use this service once a month because I am a doctor dealing with out-of-date insurance companies that require use of fax. In addiition to my monthly fee, efax charged me $10 for sending a fax today. They did this last month and I let it go, but no more... are they small-amount thieves? What's the fee for? Of course, the chat-option is not responding and those on the phone hang up even before they say hello... how awfull customer service! Anyone recommends an ethical fax service? Thank you.

I do like efax because it lets me have a unique fax number where I travel. I have access to both incoming and outgoing faxes where I have internet (even in the middle of a flight). The pricing is good enough for such a service. Their team are so supportive and nice whenever you need them.

Used one time and have reached out for several months in every way they suggest and still am getting charged 4 months in a row for an account I can't even log into after the first fax. They are frauds and will come under this post and say that's not what they want you to experience but they won't even help with the issue. I've been begging them to cancel and the customer support is just as bad as the service

Tried their service, received one fax, tried to cancel, tried to contact customer service and no reply. Got charged $18.99 on my credit card, what a bunch of rip off thieves. Stay clear and do not use unless you want your money stolen. Hate sleaze ball companies that so underhanded!

Chatted with customer agent name "kristin" to fix some account issue. She/he ended the chat without asking if i have any other questions. I started another chat, it was she/he again. Ended the chat again after answering my 1st question. Worst customer service ever! Won't use their service when current plan ends.

It was a relief using efax after trying it's top competitor. It is user friendly, easy to set up, no scamming "Free Trial" with charging on the spot like it's top competitor. The faxing was easy and the instructions were clear and specific. The fax was completed in less then 3 minutes a sent confirmation was delivered to my email. Highly recommended

They offer a free 14 day trial. I had one fax to send. Really, who faxes anymore. It took 20 minutes for the fax to go through. Once it did, I canceled the subscription. 7 weeks later, I got charged $18.99. I called and was told that I am mistaken because I would have received a cancellation notice which I did not. I was told their systems are infallible and there is no way they could have made a mistake and the charges stand. I told them I am feeling ripped off, but no luck. The rip off was in place and they would not return my money. They sent me a manual cancellation notice. Funny they didn't wait for the automatic this time. BEWARE if you need to use this company and be on watch for the "no notice rip off"!

I started with Efax in 2012. The customer service was great. If I had any problems they were responsive, courteous and helpful. I had my service cancelled in March and they claim it was due to a lack of payment. They told me to call my bank and my bank confirmed that my card is active and there is no block on the automatic payment and there was no rejected payment. They encouraged me to call Efax and they said I needed to call my bank or use a different credit card. When I explained I was worried I would have the same issue if the other card was active and rejected. The sales person put me on mute without saying he was doing so. I stayed on for 15 minutes thinking he was checking with someone, but he was just passive aggressively putting me on hold. I would have been willing to sign up using a bank routing number but I was told that was not possible either. I am guessing by reviews and my latest experience with them they are owned by another company now.

I canceled my trial because only 1 page fax was free. Only to be charged 18.99 end f trial. They did refund the money but they are not ethical.

Called long wait they are busy to get right thru. Several innecessary prompts. Instructed to use chat but there is non.

Too many misleading items along the way for me to ever trust them again.

I had to contact eFax regarding our subscription and was expecting a long wait, but it was answered very quickly by Elizabeth V. Elizabeth was very helpful and polite and went above board to be helpful and accommodating. I would definitely recommend eFax

I first started using eFax on a free 7 day trial through their app. Well this company charged me $18.99 before the 7 days were up! I couldn't cancel my subscription on the app store and later found out I had to do it through their website. On top of that, I was charged an additional $10 because they said my faxes took long to be delivered! I never heard of a fax subscription that charges extra money because the faxes take long to be delivered. I am disputing this with my bank, I don't have time time to be going back and forth with a dishonest company! SMH

Great software. Had an issue with customer service at one point, but it was resolved to my satisfaction and I greatly appreciated the effort they put in after the fact.

We do not need this service anymore, but we would likely use again if ever needed.

The support service was very active for giving me back up to solve my issue and explain me how it works. I finally could send my fax simply through my email address and got notification once it successfully sent. Thanks again to Paul his help.

Never use eFax.!
It's rip off.
I just tried out and they charge me $18.99
And I canceled it because to expensive.
But, they charged me $42.99
And they said the cancelation wasn't effect.

WOW. Now I know how they make money.

Like many here my experience with EFax was awful. I signed up in June of 2014. Cancelled that same month after never using the service. They continued to bill the CC until the Card was finally dropped this past month. Then I went through virtual hell trying to get an refund (forget that) and even just have a clean cancellation. Over $200 spent for nothing and over an hour on the phone to try get the account cancelled. They refused to email post me the cancellation information. Honestly, I do not believe they really cancelled the account and for my own reference the cancellation number they verbally gave me is *******.

Seriously folks, stay away from this company!

Just don't waste your time with eFax. We were charged an outrageous amount for 1 fax line, when we called to understand why were were charged so much for a service we were not using, it was a game of phone tree and not a single customer service person could answer our questions, just told us that is what we owe and we are overdue. We were contacted by a "Finance Business Analyst" who sent us a screen shot of an excel spreadsheet, telling us we we are overdue by a year, but yet we never received any statements that total the amount he was telling us to pay. When we emailed him back to request a proper statement, ZERO response, then he sent a "Second Notice" - "If we do not hear from you soon, there is a possibility of escalated collection efforts. We want to avoid any interruption in services for non-payment. If you have any questions, invoice issues or concerns, please email me back at the address you received this notification from". All of which we did, multiple times and received ZERO response from him. Save yourself a lot of money, time and frustration, find another solution.