Everything But The House

I was the winning bidder on a one-of-a-kind pair of Murano Glass seahorses.
EBTH shipped these fragile glass figurines wrapped in thin paper with NO protective packing materials to fill the box, allowing the figurines to bounce around the empty box. They arrived SHATTERED to pieces.

It was devastating to see from the broken pieces how beautiful the Murano glass seahorses
Were. It was infuriating that this breakage was 100% preventable had the items simply been packed with care.

Customer Service was slow to respond and very blasé about their inexcusably insufficient packing job. They said that they had to "put a claim in to their insurance" before I could be refunded. I was instructed to keep the carton with the shattered contents "for their insurance adjuster to view". Really? Is EBTH actually insured for negligent packing? And why should I have to wait around for adjusters & be inconvenienced by their negligence?!?

Ultimately, I was e-mailed a return label and I returned the damaged items - more of my valuable time wasted as a result of EBTH total ineptitude.

NEVER would I do business with EBTH again! A total incompetent mess and waste of my valuable time!

Wonderful to work with you all. Would buy from this company again. Received all of the jewelry as described. Thank you very much.

The Swarovski necklace came in it's original box and it is even more beautiful than what it looked like on the web site!

I BOUGHT 6 MATCHBOX COLLECTIBLE AIRPLANES IN BOXES TOY AND THEY SHIP IT TOO ME. Measured 10"x9""x2/12" this item cam in a 20X 24 box the item was standing up in the middle in 2 bundles of three there was 40' feet of shipping paper in the box the two bundles was wrap with one layer of tissue paper it cost almost 3 times the cost to ship this. I contacted them for a refun they said no. We buyers asume the shipping is the cheapest way not a way too make a bigger profit

A+ Excellent A+ EBTH has delivered on at least five areas and the bottom line is "the bottom line" and they delivered on that too. Keep going!.
Thanks
Happy Holidays
Cheers
Jeff

I saw a serigraph listed on EBTH that I loved, but before I would purchase it I wanted to make sure it wasn't a fake. That artist usually sold at much higher prices than what the auction was. So I did some research and found that the specific serigraph I wanted was made in a limited edition of 300. The one on EBTH showed that it was number 17 of 250. I also saw that the SAME serigraph was sold on EBTH 2 years prior at a MUCH higher sale. So I emailed thempwers that be to ask if they guarantee authenticity, and then I proceeded to let them know about the item. Not only don't the guarantee, they gave me some bull$#*! doubletalk, that they look at the items. They didn't even address the fact that I told them they sold a fake. Basically, they are a glorified garage sale, buy at your own risk. However, at a garage sale I would bargain the item down to $10 and then take the risk! BEWARE BEWARE BEWARE!

Ive seen roughly 4 million gorgeous items Ive DREAMED about bidding on, but theres no way in Hell Im paying $48.13 to ship a 12 x 16 print (not even framed) from Lexington to Pittsburgh.

When I first discovered this site, I developed a crush that would render any preteen girl jealous. How could you not? Look at all of this exquisite merchandise just oozing everywhere! And at rock bottom prices! And, since EBTH isnt yet the behemoth that eBay is, you have an ACTUAL CHANCE of winning your auction.

But, as the relationship with EBTH continued, my preteen crush began to deteriorate

First it was the shipping. Its obvious EBTH is looking to make their profit on exorbitant shipping. Which is a shame because it completely dissuades me from bidding. But like the desperate preteen hanging onto the idea of my crush, I made excuses ok, Ill just focus on Pittsburgh auctions and pick up my items in my city. Until I found out most items in Pittsburgh get sent to Blue Ash, OH. And the remainder? They get sent to a warehouse more than an hour outside of Pittsburgh. So, pay outrageous shipping or take a 2 hour round trip in a narrow window of time to retrieve my item?

Forget it. Maybe someday Ill find a crush worth obsessing over.

RIPOFF WARNING (or confessions of a trusting soul} I have had a bit of fun the past few months bidding at online auction house, EBTH. Everything But The House. Ive had a couple questionable experiences. Items bought for incredibly low prices have disappeared from the warehouse and the sale was cancelled to my great disappointment and items arriving damaged, etc. that Ive overlooked. In those cases I was refunded. But the latest snafu is the limit. I bid and won a strand of black pearls that on receipt, are truly hideous. Not only are they too damaged/marked to be worn, I doubt they could be used for marbles in a kids game. There are globs of some plasticy substance on them. The company maintains the condition is as described and that markings on pearls are a natural occurrence and dont need to be mentioned, and Im stuck. I wont tell you how much Im out, but suffice to say, I am embarrassed. They maintain they sell estate items, and many things are. But some items have never seen the inside of a retail store, much less someones jewelry box. Dont be a sucker like me. PLEASE. I read other reviews of the same type of shady behavior online AFTER my experience. Heads up, yall.