Sharon A.

If I could give no stars, I would. I ordered an item, and after 4 days, contacted company because item was not shipped. They said vendor had to get back to them in 48 hours. Never heard back, then contacted again. Their pat answer is we will contact vendor and get back to you in 48 hours. It's now 7 days from order and I will contact my credit card company to rescind the money. The company is a scam! DO NOT ORDER ANYTHING FROM THEM!

Purchased a canvas on sale for $224. I received my item, and 2 days later they have another sale and the same item is $174. I call them to ask for a price adjustment. They tell me they dont do that. So I tell them that I have a 30day return privilege and if I return it, I wont rebuy it. They dont care! Then I emetic customer service, same request. I get back an email saying that a supervisor will contact me. Two days go by and I still dont hear from them, so I email again. No response. Im sending back the picture, and I wont do business with them again.

Returns - no problem. Problem? No problem... they treat customers like you are valued. Love this store and their website!

Purchased a stupid item that was supposed to easily take your hard boiled egg out of the shell in one motion. Looked great in the pictures advertising it. When I got it, it was 2pieces of cheap plastic and didnt work at all. So I contacted the company and they gave me an address to send it back. I contacted PayPal because the company would only give me back the item price, but I wanted my shipping expense too. I provided info to PayPal showing them I returned the item. But since I returned the item to the address the seller gave me, and not to the address PayPal gave me, they denied my claim. I finally disputed the amount with my credit card (I ALWAYS pay with my credit card, even thru PayPal, because of just this reason!) and they credited my account. Shame on you PayPal! Your guarantee means nothing!

I ordered a bathroom vanity. I got a call from the delivery service that they were coming on Friday. They told me to call them on Thursday to see approximately what time. I called on Thursday and they said I was the 3rd delivery, so I figured around 11 AM. At 11:30 AM, I called the delivery. Now they tell me I'm much later in the day. I called Houzz to complain. I had to leave the house, so I speak again to the delivery people and they say if they hold it past Wednesday, I have to pay storage charges. Houzz sends me an email... oh so sorry, but does nothing. I called Houzz counted times, and they keep having to call the vendor. I finally call the vendor myself... long story short... they finally deliver it the next Friday, I had to sit for half the day waiting for it, and neither the vendor nor Houzz cared. I have since looked to order other stuff from Houzz and made a discovery. In the Houzz listing, they show the name of the vendor. I researched the info, found the vendor directly online, and ordered my stuff direct from the vendor... and the item was cheaper! I now use Houzz as a catalog, but I won't order direct from them for anything anymore!

I saw a serigraph listed on EBTH that I loved, but before I would purchase it I wanted to make sure it wasn't a fake. That artist usually sold at much higher prices than what the auction was. So I did some research and found that the specific serigraph I wanted was made in a limited edition of 300. The one on EBTH showed that it was number 17 of 250. I also saw that the SAME serigraph was sold on EBTH 2 years prior at a MUCH higher sale. So I emailed thempwers that be to ask if they guarantee authenticity, and then I proceeded to let them know about the item. Not only don't the guarantee, they gave me some bull$#*! doubletalk, that they look at the items. They didn't even address the fact that I told them they sold a fake. Basically, they are a glorified garage sale, buy at your own risk. However, at a garage sale I would bargain the item down to $10 and then take the risk! BEWARE BEWARE BEWARE!