eBay

A couple of years ago I'd have probably awarded them 5 stars. But tis all engulfing service has become complacent. The prices for one have sky rocketed to literal stupidity and they seem to find it an impossible task to make fair rules (God there's so many now) for both buyers and sellers. It's not a job a NASA scientist needs to calculate. The feedback scoring is dreadful. For example you can have one complaint as a seller (whether fiction or not) and lose something like 6% of your 100% score from all those hundreds of 'happy' shoppers that did business with you. To retrieve your original score hell you have to work for it! Etc Etc. the list goes on and I don't have the time to list all their accrued faults. SHAME though because the foundation was good and is a good idea, what do they say "if it's not broke, don't fix it". My opinion comes from being both buyer and a seller by the way

Ebay's money back guarantee is a total con. I was sent a wrong item which was damaged, returned it to the seller and didn't get a refund. Asked ebay to step in and after many phone calls (probably totalling over 6 hours) they didn't honour their pledge. I for one will never buy anything other than auction items ever again

Don't do too much shopping or you will be thrown out for "suspicious security activity". Pardon me, but I thought the purpose of ebay was to shop. They don't appear to like one bidding for multiple items.
I'm just not going to bother trying to be u suspended either. I don't see the point in running around photocopying driver's license and bank account to prove who I am. Funds were and are available, this proof of identity was not required prior to joining. The whole ridiculous rigmarole is pointedly absurd.
Anyone else been penalised for actually shopping, or I am just very unlucky?
Mandy W-B. Queensland, Australia.

I hate having to call customer service as I feel the "customer service" is so canned in what they say and the patently false "I'm sorry" and basically, "I hear what you are saying" baloney makes me furious.
I would say my questions and/or issues are resolved more often than not but the other times, it is just frustrating.
I also buy and sell and am not familiar with the majority of complaints I've read here.
It's been a few years since I've sold things so maybe I will be in for a rude awakening.
In any event, at this point, I prefer E-bay to the other options out there.

Either Ebay has changed owner or management, they are not being very helpful. I bought item from seller that never arrived. I contacted them and Ebay said, it has been more than 3 months, we cant do anything about it ( Normally their stuff takes long time to arrive, so I kept waiting). Second incident, recently bought stuff, seller updated, delivered with someone ( God knows with who) because mailman has key for all mail boxes of building, and deliver in mail box. Upon contacting Ebay, the great Ebay said, We cant give you refund, because seller gave shipping info. If seller gave shipping info, how would it guarantee that item was delivered at my place. I would say, be careful when you buy stuff from Ebay, you will buy at your own risk and do not trust Ebay that much any more.

EBay suspended my account with a MC 011. And would not give me a valid reason. Conveniently after I sold about $2000 worth of merchandise and it was delivered to the buyer and i holding my money through manage there sketchy managed payments. That everyone is talking about and hates. If you look on YouTube, and google, this complaint is taking on the life of its own, and I think they will eventually be a class action suit for this. According to the customer service and I've gotten various responses. They refuse to release my 60-72 days. We are at the 60 day point now and there is no site of them releasing my funds. I get a different answer every time I call. I'm going to post videos on YouTube and use various social media platforms to spread awareness about this. It's so unfair. I encourage anyone to utilize the better resources out there like Amazon, Walmart, bonanza, and Facebook marketplace. Way better selling

I called eBay to appeal an unfair bad feedback. She and other reps laughed at me! She was slurring her words saying "there's nothing we can do"... laughing... not to mention her giggling preppy fake voice! At first, she said, "Hi how are you?" I said "could be better". She laughed, "aw that's not what I like to hear." Terrible service! Called again, different girl (sounded new)... she told me "we always side with the buyers"! Finally a rep admitted it! EBay will NEVER help it's sellers! They are all about money! I used to think differently, but this is my first time calling about feedback... and it was an admonition.

Dont bother using ebay if you haven't set up already. After 6 years of using ebay my account has been changed. I am no longer allowed to sell on ebay. I asked why and their reply was The concerns over your 'previous sale' are not the only reason of this restriction. ' Disgusting. They wont give me a reason

Ebay has competitive prices, and you can get all sorts of great deals. There's many listings for a lot of high quality products selling from reputable companies, not just old stuff sold by a random individual. If you're transaction goes wrong (like you never received item or you got a damaged one), then Ebay makes the refund/return process easy. Overall, it's a safe option to purchase all sorts of items!

Ebay likes to remove negative feedback, so their questionable sellers can keep selling. Now they do it with neutral reviews too. What's the point in leaving feedback, which are buyers' honest accounts of their experiences, only to have them removed? And to make it nearly impossible to contact a live person -- trick, enter a chat and type, "have an agent call me," type your contact number, and you'll be connected -- is not good customer service at all. And they get to keep nearly 13% of sellers' $$ for doing what exactly? AVOID!

EBay has the worst customer service who don't answer your questions and don't speak properly. They are arrogant and sound robotic. Please stay away from eBay. I sold some merchandise and they nickel and dime me. Taking out all kinds of fees. It takes forever to get your money! EBay use to be good for selling but not anymore. You walk away with very little for a lot of work. The experience is no longer fun. I am done and will tell everyone how petty they got.

There are some items on Ebay that have better prices or selections than Amazon. One example, I recently purchased new Taylor Made irons on Ebay and saved about $100. I've never had a bad transaction on the platform, but don't do that many deals there. Compared to Amazon, it's about 100:1 in favor of Amazon.

One complaint, the interface between buyer and seller is clunky and takes too long to get an answer; plus you have to go through several questions within their interface before they'll let you send an email. Perhaps its greatest utility is to value used stuff.

Overall, I recommend EBAY for select items.