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Ohio
1 review
0 helpful votes
Follow adam b.
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If you are trying to sell basketball shoes on ebay don't waste your time. 9 times outta 10 its a 0 feedback bidder that wins and never pays. Ebay doesn't care because we still end up paying ebay fees on unpaid items.

Date of experience: June 4, 2017
Iowa
1 review
3 helpful votes
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Beware
November 9, 2018

Ebay knowingly allows thieves to conduct business on their website. They then refuse to return money with proof of theft. Beware you to can be ripped off by them as well. Now I'm out $80 no gift for my sons birthday.

Date of experience: November 9, 2018
Florida
8 reviews
20 helpful votes
Follow Harry H.
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Ebay has done more for promoting worldwide competition which has lowered prices and improved service than any other entity. Buy a watch battery? Get a 5 pack delivered to your mailbox for less than half of what it would cost you for one after taking an hour to drive to the store. Garage door opener? Sky lantern? Chanel purse? Printer? Cell phone case or charger?

Buyers: only buy from experienced sellers with excellent feedback and use PayPal.
Sellers: great for selling rare or unusual items, especially if they are not produced any longer.

Date of experience: September 21, 2016
Indiana
13 reviews
18 helpful votes
Follow Dan C.
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I've had good and bad ordering experiences with eBay. I have yet to deal with eBay's customer service Representatives. As with any auction site each seller is different some are better than others and so on. So far dealing with returns with individual sellers has going well. One thing you must always keep in mind when ordering from eBay is "buyer beware." If it's super cheap there's probably a reason for it.

Date of experience: April 3, 2016
Ohio
1 review
6 helpful votes
Follow Gary M.
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Absolutely zero protection for sellers. They pull funds from my account regardless and lie about returning listing fees after they force me to accept a return. Items get returned damaged. No help. AVOID ebay

Date of experience: July 16, 2018
Oregon
5 reviews
35 helpful votes
Follow Paul J.
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Been a member since the beginning way before Paypal. Ebay has slowly become useless in the bidding industry, they allow sellers to hold your review hostage until you give them one first even if you have paid and completed the task. I have been ripped off so many times and Ebay still nearly 20 years later sucks at helping and preventing scams. It should be an automatic account closure or investigation when a seller is at 95%.

Date of experience: July 22, 2018
Canada
2 reviews
8 helpful votes
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No help.
January 5, 2023

I have an ongoing dispute with ebay. They have a prescribed policy for filing a "Notice of Dispute", prior to initiating arbitration. They do not respond within their own timeframe. Nobody can provide contact info to follow up on my complaint. Online responses are circular, bewildering and totally incompetent.

Date of experience: January 5, 2023
Australia
2 reviews
2 helpful votes
Follow Chantal M.
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Only had a couple of issues. That were fixed ASAP. Always receive my orders. Never had money taken from account or stolen. Easy simple transaction no stuffing around. You can filter anything i love me some Ebay

Date of experience: June 27, 2017
Canada
5 reviews
68 helpful votes
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Ebay Has Really Improved As Of Late
April 5, 2021
Updated review

Ebay's Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations etc). As a buyer, I've had to contact their customer service dept. four times in the space of approx. Six months. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.

Date of experience: April 5, 2021

Increasingly more fraud on Ebay
November 28, 2018
Previous review

I've been a member since: Oct 08,2003, and have a (243) 100% positive feedback rating. However, I'm finding that buying on Ebay is becoming more and more of an unpleasant experience due to the increasing fraud.

In one instance, I spoke to TWO Ebay CSR's (called in twice) BEFORE I made a "buy it now" purchase, to have a seller/listing investigated because something didn't seem right. The price for the item listed was way too low.

The CRS's assured me that it was safe to go ahead and make the purchase despite the sellers reviews. Naturally, I never received my order. The tracking # provided by the seller showed that it was apparently "delivered" to a totally different province! Many other buyers were complaining about the exact same thing. Ebay does nothing towards providing the buyer a good will gesture for all your frustration and inconvenience.

As far as I'm concerned, they're going downhill fast.

Date of experience: November 28, 2018
Florida
1 review
0 helpful votes
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50 free listings
December 15, 2021

Iv'e been getting 50 free listings for years, This month I've listed about 8, on #9 I'm now being charged 3.99. Thanks, eBay. Way to screw with people. I really hope someone straightens out this floundering company.

Date of experience: December 15, 2021
Indiana
1 review
4 helpful votes
Follow Rocco B.
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Used eBay for over 2 years. Listed two items and even before the auction was over they charged my account almost 300.00, this site has become a joke. Glad I was able to shut down my account before anymore of these "new fees" hit my bank. If your selling on eBay be very careful, they not only charge their selling fees but now have more fees lol.A Legit scam lol. Good for you guys. Gotta make that money somehow I guess.

Date of experience: August 17, 2023
New York
1 review
2 helpful votes
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17 years Buying/Selling
September 23, 2021

2021 enclosing I cannot recommend anyone to just now start selling on ebay.
Facebook Marketplace, Letgo, Craigslist are still leading the way as I am paying 4000$+/- annually for zero rights and assistance being a honest seller.
Amazon and other apps thrive while ebay is still straggling beheind.

Date of experience: September 23, 2021
California
1 review
27 helpful votes
Follow Dmytrii Y.
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Bought something on eBay for the first time. I was just shocked. The delivery of my product was delayed for 8 days, and was damaged during delivery (I will add a photo)! I applied for a refund, but I was refused without explaining the reasons for the refusal! I bought a product on Amazon a thousand times and if something was wrong, I returned it without any problems in one day! Never Buy on Ebay! I can't believe people can cheat like that now! This is my worst online shopping experience!

Date of experience: June 11, 2021
Arizona
3 reviews
0 helpful votes
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No payoff!
January 9, 2023

Don't use! Promises not kept by ebay itself! Selling locally isn't even worth it! I spent my whole life on this only to realize again that others were only paid.
You will not be refunded, even after doing their own "footwork"

Date of experience: January 9, 2023
Hawaii
2 reviews
0 helpful votes
Follow David O.
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Ebay is a HUGE collection of independent and big name retailers in a multi-formatted online shopping experience. Just about everything under the sun is available here. New, used, refurbished, open box, for parts etc... Its all here. A little practice with the search filters should find you what you need fast. Auction and Buy it Now are the main formats, though a recent feature to "make an offer" seems to be gaining popularity. Many of the listings offer free shipping, those that charge are often reasonable. Speeds can vary greatly, though I've found if the seller is in the US, they frequently beat Amazon. Best strategy: read the descriptions carefully, and check the seller's rating. Make sure you're dealing with a legit seller. A little practice can get you some amazing deals!

Date of experience: October 25, 2019
New York
1 review
1 helpful vote
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EBAY... hmph... E THEFT
December 17, 2022

Ebay steals money from sellers and justifies the charges
Anyway they can, my accounts have been charged countless times without rhyme or reason, complete trash... I haven't even sold anything and some bs charges will be taken out of my checking account... somebody should be in jail for this

Date of experience: December 17, 2022
Ohio
2 reviews
0 helpful votes
Follow Mark K.
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Buyers can file fraudulent claims and receive refund and keep item. Then eBay charges you $20 dispute fee. Customer service is nonexistent. Sellers cannot leave negative feedback for buyers even when they don't pay. Facebook Marketplace from now on.

Date of experience: August 10, 2023
Delaware
1 review
1 helpful vote
Follow J S.
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Scam for sellers
June 17, 2022

If you are selling on eBay beware. They only protect the seller & will charge you their fee plus return fees if buyer backs out. It's a scam that sellers pay for & buyers get free stuff. This should be illegal.

Date of experience: June 17, 2022
California
7 reviews
23 helpful votes
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I am giving it an OK
February 28, 2014

I am giving it an OK. Why? Because eBay has been making it harder for sellers to even last on there, I am not sure how many times I have been suspended due to odd reasons. I sold a couple of dollar store type items and I get a message saying something about not liking my business practices? Like really? What does that mean?

So getting back on has been a pain, luckily I ran across a website that a friend referred to me called www.auctionessistance.com
Based off talking to one of their associates, they really know their stuff just off one conversation, so I have been working with them just recently which is helping me tremendously.

But as far as selling & all the fiasco that is going down, I give it a 3 star since they are the only game in town for bringing loads of traffic.

Date of experience: February 28, 2014
Australia
1 review
0 helpful votes
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Size has now been removed on the left hand toolbar when looking for clothing. I can't work out why. Size is the most important criteria for choosing clothing however to eBay that is obviously not a concern as it was removed over 2 months ago and despite repeated complaints it has not be reinstated.
Why would you remove a search feature from a search engine to make searching more difficult particularly when this feature has been present ever since using eBay in 2008. Will be shopping elsewhere in the future. Suspect some marketing ploy so people have look over many more items of clothing to find what they want thus possibly increasing sales. A big Turn off.

Date of experience: July 10, 2015

Overview

eBay has a rating of 1.7 stars from 3,486 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eBay most frequently mention customer service, negative feedback and credit card. eBay ranks 179th among Auction sites.

service
867
value
790
shipping
739
returns
706
quality
743
+521