This company is so bad I would consider moving if Comcast was the only Internet Service Provider. Try Brighthouse. It is like night and day. Bright House has only excellent customer service and the techs are prompt, knowledgeable and competent. Just go to a Comcast store, take a number, wait. They treat you with disrespect, the installers are horrible, the service is inconsistent and I will be shocked if they do not rip you off on your bill. An experience this bad has got to come from the top. The only thing worse than being a customer of Comcast is being an employee.