eBay

I've been buying from from ebay for over 20 years and have probably only twice left a negative review.

A seller recently sent me a pair of boots that I paid nearly $50 for. The soles came off right away. I wrote to the seller with a photo of the boots showing the soles had come off. I got no response. I wrote again after 30 days and she told me that it was too late and anyway I must have done something to the boots. I gave her a bad rating and filed a dispute with Paypal. She won because she said I'd modified the product. Without giving me an opportunity to respond, Paypal decided the dispute in her favor. Worse, the feedback I left to warn others was removed. No surprise this woman has a great rating.

I've been in a constant game with eBay. Every time
My item starts to collect bids they suspend my
Account with the hardships of customer service is
Outrageously unprofessional being traded back and forth between representatives and still no solutions. Then when trying to
Delete my information as well as the site I've been
Told there's no option to delete the account. I
Would advise anyone to use this unprofessional site.

Do not use eBay. I recently had an issue with a seller who misrepresented their item. After agreeing to a refund the seller instructed me to purchase tracked shipping outside of eBay, despite it being eBay policy for seller to pay for shipping. The seller did not refund the shipping cost and eBay is allowing this type of behavior. Furthermore, when inquired about what actions could be taken against the seller, eBay has ignored my emails. It was my understanding that eBay had appropriate measures in place to protect both the seller and the buyer, I guess I was wrong. If you run into any scams on eBay, don't expect any help to both get your money back, or penalize the scammer. They seem content to allow this type of behavior.

Ebay used to be great. I remember you could sell and buy just about anything. Customer service did exist in those old days and they did care. Now is non existent and if you happen to get someone they are clearly at the other end of the world. Most of them are poorly trained and don't know anything. Some of them will hang up on you. And then there is the bogus that you are a treat to the platform but they will never explain what it means because it's a lie. Horrible place. Spend your money somewhere else.

Bought.9999 Silver and they charged me tax. I have spoke to 5 different customer service personnel and they all say they are sending my refund. I've been with eBay over 15 years. Certainly not the company they used to be. Be very careful with eBay!
48 hours to answer my case and it's been almost 1 month? The $52 is money they have stolen! I am taxed 13%

I used to order things from Amazon and got used to excellent customer services especially when I need to return things.
But folks, be careful with eBay! There is no live person to talk to you no matter which way you try. EBay uses an artificial agent to chat with you while those "agent" never understands what the issues are. They only give a link where your issues definitely are not listed.
And to return a merchandise, you need to pay for the return fee.
Be alert! Never buy anything that is more than, say, $5 so that you are ready to waste the money.

I have no idea what happened, but I listed my first item and while I was trying to list my second one I received an e-mail from eBay saying that my account represents a threat to their community. I attached a picture of the e-mail. I tried contacting them. Of course no customer service over the phone. So I had to go online and request to message an agent. After I came in contact with the agent, he told me the exact same thing, and told me that there's basically no way they'd re-active my account. If I made a mistake on my listing, I'd expect them to contact me and ask me to fix it and I'd happily to so. This was pretty disappointing as it was my first time trying to sell something online. I'll never use eBay and/or recommend it to anyone again. I guess I can't use it anyway.

There are shortcomings/inadequacies on nearly every eBay page, from listing forms to search capabilities to results pages. As if they just began business a week ago and launched too soon, this company has made leaps and bounds bruising themselves consistently for 20 years now. I would have never imagined seeing policy and site/system changes go so wrong so badly. As if the policy and system decisions are made by children who have never actually used or understood the marketplace or business. Why would I want to include toys in searching for industrial tool parts? They do not allow selecting or de-selecting multiple categories. Major page changes have eliminated security tools and critical sales data. The ability to set buyer performance criteria has never been attempted for items of high value. Would you allow children into Christie's Auction?

I like using Ebay, lots of items at your finger tips without walking, wide selection without needing to track into different real shops.
30 day Money back insurance and the feeling of safety. Pay with Paypal and you get another 150 days (180 from the day you get the item).
Just do not be dumb, if something looks to good to be true and you buy it, expect the worst to arrive at your door.
YOU get nothing for free or for mere pennies in this world.
Sometimes you end up lucky if you buy something cheap.
I have purchased everything from a brand new mattress, fridge freezer, make-up, cheese and wine etc... so far no problems with service or returns as you can involve Ebay or Paypal to sort anything out.
I never buy used just because l see that as gross, l have purchased antique Japanese carvings but never pre-owned clothing, electrics or anything.
Delivery depends on the seller and distance, ball park times are given.

Ebay keeps back (and probably use) my funds even after buyer received my product and left positive feedback. They became dishonest. Not to mention their final fee is way above 20% by now! This was the last time I used them :(

This reviewer has bought hundreds of parts to upgrade and repair Dell and Lenovo laptop computers. Have never had any problem with items purchased. Payment is always via PayPal. Prices are very often better than Amazon Prime, which we also use regularly.

I'm shocked at how ebay treats sellers that have been with ebay for 15 years or more. Also, when you speak to representatives (none of them from the U.S.), they are rude and seem to not understand English well enough to explain what is going on. I first got suspended in Jan. For having one jerk leave lower seller ratings over a $10 book because the post office delivered it late! Even after I gave hi a refund. This is after being a Power SEller for decades. Ebay is horrible now. Stay clear

I don't even really know where to begin, but the gist is that they pulled the "wrong shipping address" BS with me, too, (after having sent more than ten shipments to the same address in the last six months) and I'm still out nearly $70 they said would be refunded.

I also had to pay Twice to ship back my last sell bag, when they never should have issued it in the first place, seeing as they knew they were being acquired days later. They're done responding and several of us seem to have no recourse now for money we're owed. Unbelievable.