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GB
1 review
1 helpful vote
Follow L A.
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I have been a seller on eBay for 21 years and called their seller support regarding an issue with feedback left from a buyer. EBay support where no help and sided with the buyer even though the error was the buyers fault. Now looking at other platforms what do not charge their extortionate fees.

Date of experience: April 10, 2024
Kentucky
1 review
5 helpful votes
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Screw ebay!
October 21, 2023

Ebay suspended my account indefinitely! I sold a knife and sent it the following day. No discrepancy between me and buyer, it went smooth. However, ebay has held my funds for weeks. They was supposed to send Micro deposits and they failed to do so, which caused my funds to be returned multiple times! I finally got the deposits and verified my bank... now they indefinitely suspended my account with no explanation. I called and nobody can tell me anything! How do you go from having an excellent rating on a seller account to being barred from the site completely!? This is a horrible platform!

Date of experience: October 21, 2023
Massachusetts
2 reviews
5 helpful votes
Follow Michael M.
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Ebay was great! I sold lots made money. Until i had one transaction that went bad due to a mistake on my behalf. I never got tracking on an item it was only $23.00 dollars. The buyer most likely dishonest and received the coin, but said it never arrived. Ebay kicks my account indefinitely over a mistake! Pretty sad! Hope this helps anyone selling on ebay beware!

Date of experience: November 5, 2022
AE
1 review
9 helpful votes
Follow Huda S.
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The worst of the worst, and I'll never use this platform ever again. I will ensure everyone I know knows their useless customer support. They lost my 400€ package and stopped replying to emails when confronted with The seller's response. You will chase them until you get your hands on someone, and then you face automated responses just for them to disappear and close your claim without your consent!

+4
Date of experience: September 28, 2023
Florida
3 reviews
0 helpful votes
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The most trusted website for buying jewellery
March 11, 2023

I purchased many jewellery items from eBay. Their customer service are the best. They always address my issues with knowledge and effectiveness. I rarely bought fake gold most of the sellers that are highly rated are trustworthy. Also, not like Mercari, eBay restricts and closes accounts selling fake items when customers complain.

Date of experience: March 9, 2023
Indiana
1 review
3 helpful votes
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Don't trust eBay!
June 11, 2022

EBay has let a seller scam me and will not take the time to read the messages and follow thru. I have been an eBay member for at least 25 years with perfect feedback but I no longer trust them now. Buyers BEWARE! Their money back guarantee is false advertising!

Date of experience: June 11, 2022
Alabama
1 review
1 helpful vote
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EBay are Thieves!
December 15, 2023

I have order 7 items from eBay and only received one item. I've spend hundreds and hundreds of dollars on these parts. And still have not received them. EBay has a money back guarantee. Which isn't true at all! More like spend money and steal your money grantee! They have refused to help and resolve this issue. And yes there is a picture of where it was delivered and clearly in the picture that is was NOT MY HOUSE! These people are a joke and I see why I was warned about eBay from the start. Amazon is 100% better. I've spend hundred and hundreds on eBay and only got less then 20$ worth. Tell me if that's right? I've already tried to reach out to eBay and sellers and started blocking my from making any more reviews and complaints. And if there is no actual number to call. Customer service is extremely horrible on eBay. There is a very least amount and close to non at all. Trust me when I tell you stay away from eBay altogether.

Date of experience: December 15, 2023
California
1 review
15 helpful votes
Follow Lara M.
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I hate Ebay with the passion of 1 billion burning suns. I had 100% positive feedback and no problems. They suspended my account for no reason and now they are holding my money indefinitely. Three months on they still have not released payment. I have no idea how they have not had their pants suit off them. Buying on eBay is great. Selling absolutely sucks. Get ready to get robbed if you sell.

Date of experience: February 22, 2023
Nebraska
1 review
9 helpful votes
Follow Kent H.
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Ebay appears not to want to expose those who are dishonest or unethical. In some cases you do not know until after 60 days and there is no way to report a crook. I bought a standby generator and after installation the local service techs said the listing was completely dishonest. I contacted the seller who went dark after the first call and did not reply to any emails or eBay messages. EBay refuses to do anything. Summary, do not buy anything on eBay that cannot be confirmed before the 60 day deadline.

Date of experience: January 20, 2023
California
1 review
3 helpful votes
Follow Jill M.
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Robots from Hell. Used to be able to get an agent. Not anymore. The bot just says Email and then won't let you type anymore. I have been on Ebay for 20 d*mn years as a seller and a buyer. So, if you need help with something important, forget it.

Date of experience: March 1, 2024
GB
1 review
0 helpful votes
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Ebay to my rescue!
May 28, 2024

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Date of experience: May 28, 2024
Washington
1 review
1 helpful vote
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Racist theifs
July 21, 2024

E bay is a terriable company i am suing them do not buy from them or sell on their platform they are racist thieves who stold my proceeds

Date of experience: July 21, 2024
New Jersey
1 review
63 helpful votes
Follow Allyson T.
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I ordered a DVD I'll cry tomorrow in June 2020. The seller provided tracking information about the delivery. I informed Ebay that I never received my package by mail. Ebay opened a case file and emailed me today that they refused to honor my payment/replace my purchase. I've checked my mailbox every day since the delivery status. Ebay rather lose my buying power instead of correcting this matter. Shame on Ebay! GOOD BYE EBAY

Date of experience: July 3, 2020
Florida
1 review
0 helpful votes
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I recently purchased a plug for charging my new IPHONE 12. When I received it i was unable to connect the leads. Trying to return/get refund or speak to a human about a resolution was impossible. My advise, buy in a store, if you have a problem, you end up with a useless piece of equipment and loose your money.
Brian

Date of experience: March 12, 2022
GB
1 review
4 helpful votes
Follow Pe C.
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Experiences teaches only to buy items from ebay that cost a few pounds since so often what arrives is of poor quality and the chances of getting your money back are minimal. However selling! I have sold two items. The first time the experience was fine. Second attempt, payment from Ebay was late (still nor received) and EBAY charged 13% in fees which were not levied the first time I sold and which were not detailed when I listed the item. "Both buyer and seller beware" I suppose.

Date of experience: May 29, 2022
Oregon
1 review
0 helpful votes
Follow Robert F.
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I lost over 500 dollars this month selling my things with Ebay. My money is still locked and I cannot receive the $100 I have left after selling $800 worth of personal belongings. Please do not sell on Ebay.

Date of experience: August 16, 2022
Illinois
2 reviews
35 helpful votes
Follow Glynis G.
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I'm thinking as I'm writing about the pros and cons. I've been a seller and am currently a buyer on EBay. Hands down it is a buyers market currently; a plethora of sellers with wonderful items selling at below market rates. The sellers that I buy from are professionals from small to large businesses. I always agree with reading feedback before you buy from a seller. I'm not sure how sellers are enjoying the market, but I will find out soon enough. Again!

Date of experience: June 1, 2020
Illinois
6 reviews
11 helpful votes
Follow Lynn S.
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Ebay is my favorite shopping website for my jewelry making supplies and gemstones. There's so many different sellers who have exactly what I am looking for. Most who sell via auctions so I can get what I want at really good prices.

Ebay has literally everything you could want and if you comparison shop, you'll find it at reasonable prices or win it in auction.

Date of experience: June 21, 2022
Ohio
4 reviews
4 helpful votes
Follow Renee R.
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EBay allowed the seller to keep the product and my money and would not step in on my behalf. I will never use eBay again!. I was unable to speak with a live person to resolve this. And it seems that they allow scammers who sell fake stuff on their site also.

Date of experience: October 20, 2022
GB
3 reviews
5 helpful votes
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With fee's equal to a physical auction room I so wish I had other options. Corporations like this are what pushes individuals over the limit with outrageous fee's and poor customer care just destroy the individual. Especially in this day and age. I know I'm pushed, way to far.

Date of experience: April 12, 2022

Overview

eBay has a rating of 1.7 stars from 3,486 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eBay most frequently mention customer service, negative feedback and credit card. eBay ranks 179th among Auction sites.

service
867
value
790
shipping
739
returns
706
quality
743
+521