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Ebay's Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations etc). As a buyer, I've had to contact their customer service dept. four times in the space of approx. Six months. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.
I've been a member since: Oct 08,2003, and have a (243) 100% positive feedback rating. However, I'm finding that buying on Ebay is becoming more and more of an unpleasant experience due to the increasing fraud.
In one instance, I spoke to TWO Ebay CSR's (called in twice) BEFORE I made a "buy it now" purchase, to have a seller/listing investigated because something didn't seem right. The price for the item listed was way too low.
The CRS's assured me that it was safe to go ahead and make the purchase despite the sellers reviews. Naturally, I never received my order. The tracking # provided by the seller showed that it was apparently "delivered" to a totally different province! Many other buyers were complaining about the exact same thing. Ebay does nothing towards providing the buyer a good will gesture for all your frustration and inconvenience.
As far as I'm concerned, they're going downhill fast.
Amazon used to have exceptional customer service, but since this "pandemic" it appears they got super busy and have taken on a slew of new CSR's who they've thrown in the deep end without much training. I had a situation where a parcel had a "delivered" status, but I never received it. I went on their chat to get some help resolving the issue. I asked for a replacement. Well, long story short, It turned into a nightmare. Two days and 7 CSR's later, I was fortunate enough to come across a real gem of a CSR who resolved my issue in a few minutes. That never would have happened a few months to a year ago! Hope they get their act together again.
As per my previous review, I've had a few bumps along the road in the early days with Amazon. However after ordering frequently for over 2 years now, I can honestly say that either these issues have been resolved, or I'm always compensated in some way for any inconvenience.
Their prices may not always be the best, their customer service is top notch. You know that you're 100% protected from "not as advertised", "defective", "simply not happy with the item/s ordered" or even "late or no delivery". The CSR's are friendly and the company really values customer satisfaction. Their selection is staggering too. Like other large online vendors, they're struggling with fake reviews but they acknowledge it and are working towards resolving this issue... IF it can ever be completely resolved, seeing as the fraudsters always find a "workaround". Unfortunately, It's a never ending Cat and Mouse game.
I buy from Amazon a lot. Often they will have better prices than most retailers. Delivery is relatively fast and packaging is good. However, there are a couple of things that have irritated me lately. They are as follows:
1. There are OFTEN price drops for an item JUST AFTER you purchase it. They will not offer a price guarantee, no matter how loyal a customer you are. I think it's a really PETTY and MISERLY business practice, especially in view of how much they make off loyal customers like me.
2. I am a "subscribe and save" member. Amazon will often "drop" an item (or more) from your list because it has become "unavailable" for one reason or another. I put in a lot of time and effort in product research to put together the perfect monthly shopping list of items that suit my needs. They are also "supposed" to be secured with discounted pricing, provided you have at least 5 items on the list. That means I'm scrambling around again to find another item to add to the list to get my discount. Considering that there is not a large selection of products that qualify for "subscribe and save" in the first place, this becomes VERY frustrating! Basically, their "subscribe and save" service is VERY unreliable. So what's the point of even having it?
***Update to my previous Wish review***
After a lot of messaging back and fourth with customer service, I WAS eventually refunded (including the shipping cost). I was impressed with how fast the funds were returned to PayPal and then back to my bank account!. Wish originally quoted me 10 - 15 days to receive the refund, but it actually took only one day! I therefore have to give Wish their dues and change my review to 4 stars.
The reason I couldn't give 5 stars is due to the fact that getting the refund took more effort than it should have.
I still haven't received an order I placed on Oct 5,2018 (order # 5bb*******f7b5e7b556de3). The deadline for delivery as quoted by Wish was Oct 31st 2018. Their late delivery refund policy states: "If you're order does not arrive ON TIME, contact us anytime before Dec 1st and we will give you a full refund". The deadline was missed by 5 days... and counting!
I had to give an important presentation at a residential home of which I'm also a resident on Nov 2nd 2018. I placed an order for a projector based on their delivery deadline quote. They caused me a great deal of inconvenience and expense as I had to scramble to find a rental projector in a very short period of time.
I contacted wish customer service to inform them that my order has not arrived on time, and demanded the refund I'm owed. Now they're coming up with every excuse they can think of (i. E. there were "unforeseen" problems with regards to the postal service). Please be patient. That's NOT MY PROBLEM and NOT what their late delivery refund policy states! When you quote a delivery deadline, and promise a full refund if that deadline isn't met, you obviously have to factor in unexpected delays and quote accordingly!
It's no wonder Wish is the only online vendor I know that doesn't accept "pay after delivery" with PayPal. They want payment immediately... now I know why.
Oh, BTW, their tracking numbers are pretty useless too. The parcel isn't tracked once it enters the destination country. What good is that?!
The only thing I "WISH" is that I'd never placed an order with these scammers..
Tip for consumers:
Either dont order with them or wait until they implement the "Pay after delivery" payment option with PayPal. That way, you'll be protected against non delivery or poor quality/not as advertised issues.
Concerning the Walmart Mastercard, I was scammed by a notorious and well known fraudulent site. I'm not gullible or a newbie to online shopping, but these scammers bounced a supposed $1 signup around a few international servers until it ended up on a totally irrelevant gaming site, that automatically debited you with $400! The scammers are Zuuvu. Head office in Panama.
Malwarebytes, a trusted anti-malware developer had posted an article regarding this exact scam. I contacted Walmartfinancialservices fraud dept. literally a few minutes of my realizing what happened to put a freeze on that charge.
Long story short, after numerous phone calls and presenting them with all kinds of indisputable evidence (including the article from Malwarebytes), they chose to take a hard stance and simply refused to budge. They wouldn't help me, to the point where I requested that they cancel my credit card. I am on income support and I sent them written proof of this, yet they still put me in collections.
Awful, ruthless company that will NOT protect their clients/subscribers!
More baggage than a Boeing 747. At least 90% must be Bipolar as well... one day they are wildly enthusiastic, then disappear for no reason... I suspect that their husband, boyfriend or parents clued into what they're doing and they were grounded! LOL. They have more issues than you can shake a stick at. All except for 2 of the women I messaged were constantly going on about their busy, active, successful lifestyles, tons of friends and a FULL social chandler. They made it sound like they were doing you a FAVOR by arranging to meet. Yeah, we'll schedule it for sometime this month (hopefully).
If they're that fulfilled with their life and too busy too meet someone, then why the H**l are they even on the site? Must be pretty insecure if they need to brag themselves up that much! If I wanted to find out about your fabulous and successful private life, your many accomplishments and achievements, and that your family, friends, pets etc will always come first, I'll join your Facebook page... NOT! Personally, I believe that most women on this site (and I can only speak for the female population on POF as that's what my "looking for" field was set at):-) are unavailable (or just plain messed up) for various reasons and just trolling for compliments and "hits" to feed their egos. This site is not about "look FOR me" but rather "look AT me". As if Facebook isn't bad enough, we now have another free medium for the insecure to promote themselves! Pathetic!
I agree that free dating sites, while a noble effort on the part of the devloper/s, can not compensate for human nature. We are a messed up species. On BTW, if you're not financially independent with a high flying career, please save yourself a lot of pain and aggravation and DO NOT BOTHER JOINING. Bottom line... that's what your success hinges on. Under those conditions, you may pick up a shallow gold digger!
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