EastwoodReviews 170

Their customer service is a joke. Ordered parts to replace on a welding machine i bought used. I ordered every part that was available on their website for their wedding machines.Knowing that I would possibly have the right part. I needed to repair the pm250i elite. Come to find out I have been sent the wrong motherboard.There's a newer style and an older style. So after determining that and speaking with two different people from the customer service and tech support the second individual. I speak with assured me that they were going to send me the correct motherboard even overnight it.To me of course that did not happen. So I call back again and speak to the same gentleman I spoke with the second time around who reassured me, they were going to mail me the newer motherboard, and they might want the older one in return. That was Friday of last week.Still no parts.So I called back again because that gentleman assured me that he was going to email me and call me back just as the first one did.No one has called me or emailed me. So I called back again today and I get the first gentleman.That I spoke with who basically says I'm a liar.They don't have any calls for me or can See, I have spoken with anyone else besides him 2 weeks ago and I ordered the wrong stuff so it's my fault and they're not doing anything about it. Don't waste your time or money

Use to be a great company but just keep disappointing now. Damaged and or poor quality products and no support

I was having trouble placing an order online so I called and spoke to Leah C. She was extremely helpful and courteous and placed my order. It was a pleasure speaking with Leah C

Never again will I buy anything from Eastwood. I bought a welder on sale in January. After multiple emails of saying they expect it to be in stock, they cancel my order. This is almost 3 months of constant back and forth. What a horrible company.

Customer service seems to favour offering excuses rather than actual help…not impressed, will be looking elsewhere for future purchases

I want to sincerely express my appreciation for the level of customer service that James provided. I recently inherited a vintage vise and needed to obtain a base that would fit. Websites do not list any base dimensions; however, James at Eastwood was able to identify a base that would fit by taking the time to go into the warehouse to measure several different bases to find a match. Customer service at this level is very hard to find snd i am truly appreciative of the service James provided and for Eastwood in allowing this level of support. Great company!, Thank you James!

I ordered some cans of textured rust encapsulator and I needed some help. Danielle J was quick and very helpful in making sure everything was right and meeting expectations. Service likes this makes me feel confident that I can keep coming back for more Eastwood products.

I purchased an Eastwood Mig 180 right before Christmas. In January, Eastwood started selling the Mig 180 with the spool gun included for the same price. I spoke to a customer service rep about sending a spool gun which was now included for the price I paid. She was very nice and forwarded my request to the "Team." Unfortunately, the team didn't care about making it right. I will no longer do business with Eastwood but keep getting bombarded with emails and texts wanting me to buy more.

Danielle J answered all my questions quickly and professionally. Eastwood's customer service is fantastic. In addition their prices are fair and their warranties beat the competition. I highly recommend them.

Today I contacted Eastwood and was transferred to a very nice and helpful lady named Summer S. She was great to talk to, very informative, thought outside the box to help take care of my needs, and was very considerate and understanding with the reason for me needing a replacement machine ASAP since mine burnt up. She definitely helped smooth over the dropped ball on the Eastwood Customer service departments behalf, and made me feel much more comfortable doing business with Eastwood for in the future. I have ordered 2 welders, and hundreds of dollar with of consumables and parts from Eastwood at any given time. Eastwood you need to read this, she IS the reason you will be having a returning customer, thank Summer for earning my business for you, because up until this point you had lost me as a lifetime customer. Thank you again Summer, you did everything you could have and I APPRECIATE YOU!

Ordered item. Waited along time for item to ship. Guess what? Item was cancelled. Don't waste your time trying to order here... Wish I had read the reviews on other sites before trying to order! After talking to my colleagues, they also had similar experiences last year unfortunately.

I ordered the 180 mig for my father as a Christmas present. Christmas Day we set it up and it didn't work. Nothing worked. Messaged Eastwood that day, not expecting a reply, but wanted to get the problem on file as soon as possible. December 26th message them again. No reply. Called on December 27th to get told only thing they can do is have me drive 2 hours to them so they acn look at it, but it most likely will have to be sent out to be fixed. What a waste of money and time. About the only positive thing I could say is it was fast shipping. But it really doesn't mean much if the product is poor with very poor communication. It's very disappointing

The customer service team at Eastwood, with particular commendation to Brianna, have demonstrated outstanding resolve in addressing our product shipment and delivery concerns. We are pleased to acknowledge their exceptional performance, which speaks to Eastwood's commitment to excellence in customer service. Their efforts have reinforced our confidence in the company's service delivery and we are grateful for their support.

I purchased a bench vice one year ago directly from the manufacturer, Yost. Apparently Yost sold or gave control of their vice benches to The Eastwood Company. I called Eastwood hoping to get some help with a warranty issue on my product that's less than one year old. The tech support person confessed that they haven't even "seen" the product and only offer assistance to purchases made from them, not Yost! My advice... stay clear of Eastwood!

Item ordered, looked like good buy. Talked to support very helpful. Shipment on way and expected two days.

Eastwood has become my "go to" store for my online purchasing...The service is excellent, deliveries are smooth and fast...the products are of excellent quality and low cost...These are before and after photos of my 1986 Buick Regal...Thanks to Eastwood I was able to make this restoration...Thanks Eastwood

Ordered a spool gun for a mig135,175. I had just purchased a used Eastwood mig 135. Well it doesn't work with my 135. Spool gun is round 4 pin connector and my welder is 2 spade connectors. First email got a reply that she would find out which spool gun I needed an we could return the one I purchased. I've sent over 5 emails and posted message on Facebook page. No replies back even said if I needed a adapter to allow it to work let me know.
I will be contacting my bank to cancel the payment for the spool gun. Maybe then you will talk to me.

Very angry customer would have left 0 star's if I could.

They had the tools I needed at a great price, and quality, and I got them fast. Easy to use site with a lot of choices for most any budget.

Leah c, you make purchasing at Eastwood simple, fast and friendly,very professional,I look forward to buying more toys for my shop.thank you

First time costumer, I order a product on February 25 "product was on stock" I sent an email wondering about my order they never got back to me until I had to call on March 5 they told me the product was on back order that's why it was taking longer I would not order a product that was not on stock since I needed asp. And I read the cancellation policy they have pretty much u won't get that money back and just wait till they decide to ship your order this was horrific never ordering from this business again