Eastwood

I bought some spray guns from Eastwood and they included information about pre-use cleaning that I haven't found elsewhere. Of course everything they mentioned was true and things worked just the way they said it would. There are other tools that are on my wish list.

I ordered a TIG welder and a few accessories. When I received tracking I found it was sent to a 10 year old address even though I provided a current one.

Now, the torch was on back order, a fact they failed to let me know about. When the box arrived I was unpleasantly surprised to find the torch and accessories missing.

I was offered excuses about database migration to a new billing system, but that the delay would be "weeks, not months" like that makes it better.

When it was shipped it was AGAIN sent to the wrong address. Even though I contacted them they did nothing about it and it was sent back. After being hung up on several times I got someone who SEEMED to know what she was doing. She promised it would be sent in the next day or two. Now, a week later, I find it has just been shipped and no tracking is available nor any verbal estimate on its arrival beyond 8 - 10 days.

I'm sending it all back!

Order a week ago. Eastwood took my money, but never received my shipping email. Emailed customer service. No reply. Called. Said order is processing. Asked to cancel. Said they cannot. I hope I get my order and this is not a scam. Usually companies only take your money once the order ships. Seems like a scam to me.

They sent me the wrong item then when I contacted them they said that that's what I ordered. I sent him the packing slip with the right # on it and I get no response. So I paid $65 for some markers. The tool I wanted is for feeding Tig wire for my disabled hand.

Emailed them over a month ago, no response. I guess they know they sell Chinese crap. Tig 200 won't create an arc in either power input. I want a repair or money back, a response to email would be nice.

I placed my order and it was to show up on the following Saturday. It never showed and Eastwood had zero information including tracking. I filled out their form for support. I got a bot answer back with videos and a promise of a human follow-up. Never anything from them I filled out the form 3 different times with 3 bot emails back. I insulted them and still nothing. Three weeks later my order wonders in with zero communication from Eastwood. Do not blame this on covid as it is just that Eastwood doesn't give a crap about us. If I wanted to be treated this way I would order from Wish. Never again for me and I will be making a video on my channel. Dale's Hot Rod Shop of Loveland

Eastwood is one of those companies you should research first, they are notorious for high pricing, shipment gouging, and slow delivery. They will not allow cancellation of an order, on a $75 order there was an additional $25 for shipping. Most of their profit is made in shipping. I would say it's mostly my fault for being in a hurry, and not doing my research, I found the exact products on eBay for 25% the cost and free shipping.

Have you ever ridden a marry go round? If not then this is the place to buy things from if you want to go in circles... The way they do the orders are horrible and tracking numbers never get sent to you. Also the overcharge is a hoot when they double up your $1100 dollar purchase and subdivide it into a few different withdrawls that add up to more than your original completed purchase price and then after that hit you for almost another $1000 out of your account by "mistake"... Horrible service!
Will never be a returning customer and never thought they would do this considering they have great product reviews and awesome how to videos on the web. I honestly should've went with another company for my welding supplies.

After purchasing a 250 mig welder and cart, the very next day free shipping was offered on the exact same items that I bought.
I called Eastwood to request reimbursement for the shipping and was told "no".
After some going back and forth, Eastwood did go ahead and reimburse me on the shipping, corrected to my satisfaction.
They gave me a full refund on the shipping, as well as a code for discount on any future purchase.
This was all I was looking for to begin with, and I am glad they came around as they should have.
If this free shipping had come up 2 weeks or further out after I purchased, that would have been no problem, as that's just how things go, but with a one day difference, was unacceptable.
Again, I am pleased with how Eastwood remedied this to my satisfaction.

Bought a solid rivet kit item #*******. Nice kit if the parts were correct in the kit. Called customers service the day I got the kit. Was suppose to have 3/16 and 1/8 inch rivet set inside received 3/32 and 1/8 inch set. Customer service said we will send you the correct part. Thought to my self great I can wait a couple days on the project. 6 days later nothing, called customer service again can I put you on hold, I will transfer you over to the person you talked to 6 days ago, sorry she is busy she will call you back. I wait an hour no calls yet. I call customer service again asked the new person the same question, the order was just put in the system today should take 4 to 8 days to get the replacement part "correct part". With my work schedule and shipping it will almost be a month before I can work on my project. And they did not offer to ship overnight or express to make it sooner. So much for 100% satisfaction. You make you decision.

Like every comment about customer service, worst customer service. They are liars and not professional, they will hang up on you and will not able to call them again. Package did not delivered to right address, I leave in NC they deliver it to my old address even I changed my profile in their system. The worst part is they will not accept their mistake. They are blaming PayPal. Better buy on your local store.

I've been trying to cancel an order for over a week now. They say their systems are down. But only if you're trying to cancel. They aren't down if you want to buy. That's a huge scam right there. I called back today and Carly was talking over me the whole time and was rude and said it's too late to cancel now and ended up hanging up on me. I had to call my bank to block Eastwood from taking money out of my account. Worst customer service I've ever

I bought a tumbler from Eastwood to polish metal parts. The thing literally fell apart during the first use. I sent an email to their customer service and waited 2 days. Nothing. I sent another one. Nothing. I called customer service and was put on hold for 15 minutes, and when I finally got through, the lady said she needed to check on something and put me on hold for 10 minutes and then hung up the phone. I finally did get through to another CS rep named Debbie who was helpful (the ONLY good part of my dealings with Eastwood). She processed an RMA for a refund, and I shipped it back the next day. They received the tumbler on August 30, but I have yet to receive a refund as of September 5th. Their claim that they process refunds as soon as they get the item is a bunch of hogwash. Any company can give good CS when everything goes right. How well a company handles problems tells the true story. Eastwood failed miserably.

I try to buy a filter from this website for first time, this people are very dishonest and manipulator desperate for money, their customers service sucks, shipping takes to long and everyone who you call don't help, this people are middleman, they just take your money and call someone ales to ship the item and no one knows when and where is the item plus when you cancel even your item even still in their position they won't credit all your money, they keep the shipping.

Purchased a gallon of 2 stage mailibu sunset metalic orange paint to paint new for my 66 Belvedere and went and arrived it's a peach color not Orange. If you go to the website and look at the paint it is my car in the picture on the website that was painted several years ago. Took the pain and my hood to the professional painter which has been a nightmare trying to get it to match up and when I called them to tell them that paint is way off I said they can't guarantee a color match because it is mixed by different people. Would not back up their product even though it says 100% guarantee. They lost a customer here. It is nowhere close my painter said it's off like seven shades. Did you ever use this paint and you need to replace the panel you're going to have a lot of trouble.