Eastwood

I made a big mistake writing a review on Eastwood. I don't read reviews and I wrote my first one. Eastwood replaced my welder I purchased from them.It had a problem the Lady at customer service help me and 3 day's later I've got a new welder I'll recommend Eastwood to everyone The warranty is real

Eastwood provided top notch service to me on an item a few weeks ago. I had an issue in the online purchasing department but a quick phone call the next morning lands me with Brianna C. Who took care of my issue in minutes and also I feel went above the call of duty and replied shortly after or call in an email with some information and products they support. Great job and a great experience in buying online. I will be dealing with Eastwood again in the future for my resto needs.

I started by writing a scathing review of Eastwood based on my shipping experience with FedEx. Eastwood shipped to the wrong address and things went progressively worse with FedEx until they lost the order, then denied my freight claim. I then when to Eastwood customer service who refunded the order and resolved my issues on this order. I'm here to say I'll order again from Eastwood.

My title says it all! Eastwood is not only quality in their products but they are quality in their customer service! We rely on them for all our quality tools. Whenever we see the name Eastwood we know it's gonna be the real deal!

On May 9th I posted a review outlining issues I had with an order I placed with Eastwood. Today, I received a response from Tim (Eastwood rep) he was very apologetic about the issues I had been experiencing and took action right away. He and the customer solutions team immediately 'made it right' for me. I can now say that my order has been shipped (they sent me the tracking number) and I am a very happy and satisfied customer. Not many companies would make it right, but Eastwood did. Kudos to Tim P. And the customer solutions team- you have proven that you do care about customer satisfaction and therefore my overall rating is now 5 stars!

Lots of ordering issues. I didn't receive the correct items and had to pay out of pocket to send them back. Coupons seem to be a scam. Coupons are accepted but make no change in the order total. Even the coupons they sent me. After my first experience with Eastwood, I wouldn't recommend them to anyone.

Bought a full quarter panel from Eastwood for $697 dollars. It is advertised as an AMD panel, which is high quality, made in USA and, rightfully costs about $600 to $700. What I received was an "X-Panel", that AMD also sells at a much lower price ($399) that is made in China. This is false advertising, fraud, price gauging and just down right dishonest. I paid more for a high quality product, and got sent the lower quality product at the same price. NEVER again will I trust this company.

I ordered a drill press and received a bandsaw blade instead. This was probably Jet's fault however eastwood's customer service has been very poor! It takes 2-3 days for an email reply and they still haven't refunded my money or arranged a return after two weeks. I'm close to calling my credit card company about them.

2.5 weeks after order placed for their overpriced paint. No emailed confirmation. No response to several emails. And get this…. They say after you place an order it cannot be cancelled. Really? Lol my credit card company begs to differ. And try sending an email to *******@eastwood.com. "Mailbox is full". Seriously can't make this up. They are running borderline criminal at this point. What online company doesn't send you an email confirmation of an order. What online company states you cannot cancel an order that hasn't shipped in 3 weeks? What online company has "mailbox full", when you try to email them at the only email address available to use for customer service. And get this…. They keep deleting any comments I post on YouTube. This company appears to be in trouble. And in my firm opinion should be taken down off the internet. They appear to be operating in a Scam mode these days. The $10 off coupon codes? They don't work. Bad news.

Ordered an item almost 4 weeks ago. Never received the item. I contacted Eastwood Company 3 times to to cancel this order and refund my money. They refused to do either, their respond is always the same - we will get back with you shortly. Had to open a case with my credit card company.

At first, we were off to a good start. I had ordered a welding top, leg kit and plasma table. Customer service picked up that I may have order the wrong sized leg kit, contacted me, I deferred to them and they were going to switch to a different size leg kit. What I received was two leg kits, and the welding top with not plasma table. They also billed be twice for the order. Nearly a year of nothing short of 4 dozen emails, the issue remains unresolved, and I am still out $1600. I would not, under any circumstances, order anything from a company that cannot resolve their errors.

Overall I've been very happy with my Eastwood MIG 175. The other day a spring washer broke that helps keep tension on the wire spool inside the welder. I've reached out to Eastwood multiple times and am caught in a loop. They are insisting that the part I need is for the spool gun (an external part used to weld aluminum). I keep telling them that I've never used the spool gun so that really can't be the issue. Their parts department won't talk to me, and they continue to insist that a part of the welder that I've never used and is still in the packaging it was sent in is the problem. This will be my last purchase from Eastwood.

The welder performed okay as long as it lased. However, it died soon after the warranty had expired. The upper control board got fried during very light-duty use. To get the replacement parts is an adventure by itself. Not only they cost arm and leg, but you can't just order them on-line. Calling, sending forms, and the long wait w/o any update on the status. 3 weeks later still nothing.

Eastwood uses FedEx combined with smart post as one of the delivery methods. I ordered a product needed for a job on Jan. 2nd. They sat on it and then sent it on the 4th. In 10 days of transit, it has barely made it half way to its destination. Eastwood's response was to shrug their shoulders. Eastwood's prices are far from the best, so the trade should be customer service. Not impressed. I now need to go elsewhere for an alternative. I will return the purchase if it ever arrives...

I'm not sure about the rest of their product line but the support for the plasma cutters suck. I've been told that they have no repair services and no authorized repair facilities. If it soils the bed while under warranty they just replace it. If it's after warranty it's land fill bound.
I hate this disposable mind set and when I replace this once usable [and now useless] door stop. I will buy it from a company that will at least point me some where that repairs can be made.

I ordered a tubing bender and quite a few accessories to go along with it. The next day I got an email saying that my order was on hold because it was fraudulent. After two different phone calls with customer service very long wait on hold they wanted me to send them a picture of my driver's license. Very shady if you ask me tonight I got your credit card information and your driver's license that's not going to happen. I'll try Woodward for I mess with the jack off's again. Their business motto seems to be poor customer service good luck staying in business!

First time costumer, I order a product on February 25 "product was on stock" I sent an email wondering about my order they never got back to me until I had to call on March 5 they told me the product was on back order that's why it was taking longer I would not order a product that was not on stock since I needed asp. And I read the cancellation policy they have pretty much u won't get that money back and just wait till they decide to ship your order this was horrific never ordering from this business again

Haven't even got product yet and it shipped immediately from when I ordered a week ago. Would love to return the product already so I don't give this company business but from the sounds of things they would make it near impossible. Don't order from them, save yourself some time and frustrating days waiting and there is no easy way of returning a item. Your stuck with it from their lack customer service and respect for customers.