DrGrab

With my address clearly stated on the invoice they send it to somewhere else, then expect me to go calling Post offices to find it.
No, I don't get paid to rectify your incompetence.
Call the seller only to be hung up on.
Will never buy from these useless people again.

Ordered 2 remote control LED lights. Put them in place (after delivery took 4 weeks). After 6 weeks one went faulty. It would not turn off, had to take batteries out. Contacted company, they wanted a video as returning it to China was not practical! They eventually sent replacement after another 5 weeks. That did not work and by this time the other one did not work. They are now wanting another video. Tried but they keep saying video not attached. Given up to it now, just can't be bothered. DO NOT USE THIS COMPANY!

I ordered a folding crate stated as Large, I would hate to see small!
Took ages to come but did come it was however a small folding basket with handles like a small shopping basket. The handles are warped so the pop out rendering the basket useless. It's so cheap and nasty! I have contacted customer service they came back offering a replacement, I told them it's not as shown or described and it's flimsy and just junk, I said I want a credit not another piece of junk. Last answer, we are sorry if you are unhappy with our service... I responded yet again saying I'm unhappy with the product not the service. I'm tipping I won't hear back again! Dodgy bastards obviously! DONT TOUCH THEM!

I ordered a dog booster seat and specifically wanted a style advertised by Drgrab. One of a series of photos in the advert was of a different style of seat. I was sent this seat which I specifically did not want. At first they offered me 20% off if I ordered another seat, then 50% and finally a full refund if I sent the seat back. They will not pay the postage from the UK to Australia. I don't trust this company and I think if I send it back it will mysteriously "get lost" in transit.

My wife is an artist and this site is selling items using art stolen from her.
http://www.drgrab.com.au/collections/Cushion-Cases/products/Set-of-4-Flower-Cotton-Linen-Cushion-Cases
Avoid at all costs.
We just found out.
Action will be taken.

I bought a security camera from these guys and the power supply failed after a day or two (power light no longer coming on) I emailed support with a picture of the adaptor (required). They replied asking that I send a video of the problem! Then they said to try another adaptor (why would I have an identical one). Todays final straw was them asking me to take the adaptor into an electronics store to have it checked!

The business model for warranty issues is clearly to avoid replacing failed goods at any cost by asking ridiculous questions until the customer gives up.

I saw a video pop up on a fb ad and clicked on it. It was for a 360 degree motion detecting light (Light Angel as seen on T. V.). I placed an order for these nice, robust lights BUT received products that aren't remotely close. Every aspect from size, shape, the motion sensor, the led lights, function, batteries, how it sticks to the wall, the structure of the frame, every thing was different than in the video. Charged more than they should for a very sub-par item. NOT COOL to show something and ship something completely different. I think they ripped off the video and used it for themselves and are sending product that they bought for $1.49 from wholesale China and charging me $30.00 plus shipping!

Their customer service is terrible! I have asked four times to get a return authorization number for a product that I'd like to return, and it seems they "misunderstand" me every single time. So we keep going around in circles. I will never buy anything from them again. UPDATE: they finally contacted me and told me that they would refund my money less a 20% fee and I had to pay for shipping back to China. Essentially, it would have cost me more to send it back than what I paid for it.