I ordered a dog booster seat and specifically wanted a style advertised by Drgrab. One of a series of photos in the advert was of a different style of seat. I was sent this seat which I specifically did not want. At first they offered me 20% off if I ordered another seat, then 50% and finally a full refund if I sent the seat back. They will not pay the postage from the UK to Australia. I don't trust this company and I think if I send it back it will mysteriously "get lost" in transit.