Why aren't you honoring what you say on your website? I WISH if you were reliable, I WISH if you had quality products, I WISH if you had world-class customer service, I WISH if you returned my money within 30 days, I WISH if you had the name I could trust. So far, none of the above!

Question

nancy v. · Accepted Answer

I ordered an item, i recieved the wrong item. I'v sent several e-mail's. I have had no response from them, so i don't know how to get this issue resolved.

penderes c. · Answer

I ordered an item and paid for fast deliver which you promise in 6-12 days... but I received my shipping tracking number in 3 days, so its already 3 days late, then I tested the tracking number and realized its a fake tracking number, so I sent an email, but you answer emails in 72 hours! So its 6 days and I still don't have my order shipped and still my order is not resolved! There is not phone number to call, there is no one doing any service!

Andy L. · Answer

Hi Dear Customers,

This is Andy from DrGrab. There must be something wrong regarding to our service. I am happy to solve your problems. We are always trying to improve our service. Thanks for letting us know your experience. If you do not mind, could you please contact me by sending email to andylee@drgrab.com, and i will check the issue you faced and give you a satisfied solution. Thanks for helping us grow!

Best Regards,
Andy
www.drgrab.com
andylee@drgrab.com

DrGrab
Questions & Answers