Ordered and paid for an item on 21 July 2015. Contacted them on 8 September 2015 advising I had not received the item. After 9 weeks I received an email on 9 September 2015 advising the parcel had been returned due to incomplete address, yet the address given was a complete address. That email also asked for confirmation to resend the article. I confirmed it to be resent on 9 September 2015 with confirmation of the same address sent to them initially. They advised on 10 September 2015 the reshipment was under the process of dispatching and would take 7 - 12 days. Today on 29 September 2015 I am still waiting for the article and have asked for a refund and advised their business is $#*! and will not recommend them to anyone.
Ordered more products and received parcel yesterday just like my experience in the past! It took about three weeks so you just have to be patient. I love this site!
Bought an item and paid extra for delivery by Christmas, which did not and still has not arrived. Cannot get any sort of response from these rogues.
I was worried about my order after reading the reviews. I have now received it... Elephants with flapping ears that sing. Couldn't be happier.
Ordered 3 activation balls on the 8th of June. Did not receive it and no response to emails. $85 down the drain!
Wants to give me half refund for what I just bought that was faulty DON'T BUY FROM THEM BAD STUFF. They showed me a completely different picture from what I got
I bought the furminator really happy with it, works fantastic. Received it within a couple of weeks.
Cheap tacky smashed up item. One item never received, no refund, nothing. They basically stole my money. Absolutely disgusting service. They are theifs
Don't touch these guys. I've ordered a couple of products never received them. Having paid extra for a faster delivery but got the same delivery days as I would have got if I hadn't paid.
I ordered from Dr Grab and tracked the shipping, realized the goods were delivered to other locations. I asked for re-delivery, the customer service responded and asked me to wait a few more days for re-delivery. The cycle went on and on for few times and after 1.5months I still don't receive the so-called re-delivery. I asked for a refund, they ignored my request and never responded!
THE WORST ONLINE SHOPPING EXPERIENCE EVER! Never buy from an online shop without a contact number!
Pissed customer
They are a bunch of frausters! Please do not purchase, they told me my items were delivered on their site but i did not receive them at all, when i emailed them, they told me it was not ship yet as items are out of stock (so they deliberately gave a customers wrong shipping details) they said they will reship my parcel but all i gotten was all my emails were blocked off by their staff! FRAUDSTERS! THEY CHEATED ME OFF MORE THAN USD$60!
Paid for express delivery 3-5 days. It's day 23 and still no delivery! Not impressed. My order is Christmas presents and lights that is why I paid for express delivery.
Bought the smart swab on a Facebook ad. Thght it looked great for my kids to use. Only got the tips! No way I'm ordering the stick to go with it. What a joke! Don't use DrGrab
Don't even waste your money. Hopeless as. Won't roll on carpet AT ALL. Very disappointed never again will I buy from this rip off company.
I bought from this site because they said it was based in Petone, NZ. When challenged they said based in Australia. When item finally arrived, from China, it is a cheap nasty faux fur rug, nothing like the shag rug in the photo's. I would not have this piece of crap if THEY paid ME.So far they are making excuses, asking for photos, more info etc.No explanation as to why they claimed to be based in NZ. Took 30 days for the wrong price f garbage to arrive. Buy from them at your own risk, but expect to be cheated. Just another Asian site out to rip you off.
UPDATE" And so it begins, I have had the first email trying to claim it is what I ordered.BOLLOCKS.The rug I got is NOTHING like the rug advertised.It is garbage, hideous.
2nd UPDATE: These thieves have just offered me a $5 "voucher" as compensation.So they are trying to cheat me out of half the cost & expect me to buy more from them to boot. Thieves
3rd update: Drgrab are now claiming that different sizes may look different. Also claiming it says this on the site, this is bull: nowhere does it say it may "look" different. I got a cheap nasty item nothing like what was advertised. Drgrab is a scam site
Ordered a money box and it was delevired just over the 3 weeks they stated and the item was great seen loads of bad reveiws so prehaps they have changed policeys but i found them spot on
Avoid this site like the plague that it is, Its not worth your time and aggravation trying to get your order processed or received.
I can only write as I find. This item was ordered on 2 March for estimated delivery 13 April. It was delivered today 18 March. Perfect - no problems.
Just read all the negative reviews on the quality of products and the service. Phew... won't be buying off this site.
Overview
DrGrab has a rating of 1.9 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DrGrab most frequently mention and customer service. DrGrab ranks 635th among Discount Shopping sites.
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- Sydney, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members