DresSaleReviews 497

Came upon this website by accident. Pictures of the dresses very deceiving. Checked the return policy before I ordered. Guaranteed return if damaged - what a joke. First, the dress was 6 weeks in coming (from off the rack -- not a custom job). Finally received it only to find that the zipper does not move, up or down. Tried everything I could think of to move the zipper without ripping the dress. Attempted to return the item as damaged. Sent pictures. Was told by customer service that "from the pictures the dress looks fine." How can you tell that a zipper doesn't work from the pictures? Spent way too much $$$ for something I will never be able to wear. Do not waste your time here.

Well I got a piece a $#*! from this people with one sleeve longer than the other. After them giving me a million excuses and not accepting my return and offering me only 20%. I dwny and I started a claim with my bank. I had to submit evidence of the emails and pictures but hey I got all my money back.and now dressale is harrasing me to send their dress back and telling me I have to paid for shipping. Which they can suck on it because I don't have to do anything. So if you are in the same situation go to your bank. Don't let this people steal your money.

If you would like to keep your sanity, just run away from this website. Ordering a dress for perhaps the most important event of your life should be enjoyable and exciting. I ordered a dress through dressale to save some money but I didn't check reviews for the company before I did so. Which was completely irresponsible. The morning after I ordered I came across this site and immediately went to dressale to cancel my order and get a refund. Their policy is a full refund if cancelled within 24 hours. I cancelled in 17. I won't get into the nitty gritty details of my numerous messages to them as after a week of arguing with them I did get a refund. They will not honor their policy, so just do yourself a favor and order elsewhere. I finally got my refund because I went to my bank and filled out a "disputed charges" form that was sent to Dressale. Make informed decisions about those you are giving money to for a product or service and protect your assets and information.

This company has been the worst to deal with. After the dress showing up way to big, I have gotten no where with trying to get a return address. After reviewing their website, it says they pride themselves on having a REASONABLE return and exchange policy. When you try to open then link, the paged has suddenly expired. Trying to deal with the customer services incorrect grammar and limited insight into how bad they return policy is, has been a miserable experience. Do not order from this company as it will likely be a miserable experience for you as well.

Horrible company. Horrible customer service. Stay away from this company.

Please do not buy from Dressale! They will send you $#*!ty merchandise and then if you want to return it you'll have to pay hundreds of dollars. I can't believe I didn't research more before buying--this has been the worst online buying experience of my life. Customer service was terrible and now they are threatening to SELL MY PERSONAL INFORMATION. Filing a complaint with BBB. DO NOT BUY FROM THEM! I guarantee any good reviews are being written by their cheating, scheming, horrible employees.

The measurements I provided for a custom made dress were apparently ignored. The dress does not fit and I contacted DresSale for return instructions and got nowhere. They demanded "powerful evidence" photos showing the dress measurements, so I sent photos to them on several occasions - each time receiving absurd, illiterate replies. It's my own fault for not realizing DresSale is in the country that sent us poison formula and dog food, and rotten sheetrock. Bottom lines is that all sales are final regardless of whether or not they send you what you ordered.

Don't order a dress from dressale.com, no matter how good the price is. No matter how much proof you have that they have made a faulty dress, they will not refund it at all. I emailed them around 20 photos documenting with a tape measure, and they still wouldn't refund the dress.

The dress they made for us was too large in the bust by 2 cup sizes, they said this is to be expected. The neckline was visibly crooked, they did not scale the proportions of the dress at all. Meaning, the model of the dress was a woman who was very tall, we had the dress made for my daughter who is at least a foot shorter and they did not scale it. So my daughter looked like she was playing dress up in clothing 2 sizes too big.

My mom found this website and I found a dress that I really liked, so not thinking anything I just went ahead and ordered and after receiving a weird email that looked like a computer threw together it scared me so then I went and looked at reviews. I was stressed out for 2 weeks until I received the dress. I bugged them like every 2 days on live chat! I'm happy with my dress, it fits and looks great. The beading does look different on the dress then it did in the picture but it still looks great.

I ordered a satin evening jacket which is very cheap looking and does not fit right. I have spent so much time trying to find out how to return it. I have submitted 3 so-called tickets, had online chats, and sent multiple emails, along with photographs that they insisted on. The final straw was the email I received this morning. They sent me detailed directions for how to take multiple measurements of the jacket. I have filed a complaint with the FTC but am pretty much resigned to accepting the loss. I am just so angry but cannot waste any more time trying to resolve this. Seems like that's their strategy and they have succeeded.

I have NEVER had a worse online buying experience! Please RUN don't walk from this company they are a TOTAL SCAM! It is a sweatshop in China and that is THE TRUTH! I ordered a dress from them with a month to spare that arrived a week after my event. I would not even call what arrived a dress, it was a satin NIGHTMARE that in no way shape or form resembled the dress i ordered! YOU CANNOT RETURN their dresses (that is using the term "dress" VERY loosely) because they put NO RETURN info in the shipping BAG that comes from somewhere in China!

Dressale.com is the worst company I have ever dealt with concerning purchases online. Although their return policy states that they will return for problems, it is completely not true. The item I ordered was a totally different color than the one they sent. It is for a wedding, and so must match. It is not the color of the swatches that they say to order from, but they will do nothing to help, exchange or refund the item. They offered a "10% off coupon" for my next purchase. ARE YOU KIDDING ME!?!?! They really think I'm going to continue to order from a deceitful company who will not stand behind what they make or send? DO NOT PURCHASE FROM THIS COMPANY! I just wish I had looked at the reviews before I did! I wish the ratings options included a "0"!

I order a lot of stuff online, including clothing. I have never had someone refuse to let me send the product back. When I got the dress it was made too small, couldn't even get it zipped. The shoulders were not even so the dress would not lay down - and the lace they used was so itchy, even if it did fit I would be miserable all evening at my daughters wedding. I tried working with customer service and their only answer is ' it passed their quality check' - I would hate to see the ones that don't pass their check.

BEWARE - do not order from here as there is no way to return if it doesn't fit or isn't what you thought you ordered. The price may be cheap but I'm stuck with a dress that I can't wear.