DreamWorldTravel

OMG, they're very, VERY, VERY bad. They owe us refund for our pia flight that got cancelled sooooo many times since May 2020. They never reply back to the emails and hung up on me, after I was on hold for nearly 1 and a half hours. Please, do yourself a favour and do not use them or you will absolutely regret.

Their customer service is VERY, very, VERY bad. Do not trust them at all!

They're the worst agents we've ever come across. Be careful pls, in Shaa Allah... We realllllllllllly regret using them, never again!... They also absolutely force you to write good reviews for them on Google and trustpoilt.

We had Zeeshan calling and pressurising, blackmailing us to write a good review, about 5 times a day for weeks. They lie and deceive! :( DO NOT use them at all pls or you'll regret!

Once, they get your money, they do not answer your calls and hang up, simply not caring that customers are kept on hold for nearly 2 hours, a very longgggggggggggg hold. Also, they completely ignore the emails u send them!

They DO NOT value their customers at all! I would give them -trillion if there was an option for that, as words can't describe how bad they really are!

Terrible robbing company, they keep hold of your money even when your flight is cancelled. Never to book through again

AVOID THIS COMPANY LIKE THE PLAGUE. THEY WILL STEAL YOUR MONEY. PLUS, DO NOT BE FOOLED BY THE FAKE REVIEWS!
I booked flights in February 20 to NYC, due to fly 28th Dec 20, but obviously didnt fly due to Covid. Aer Lingus cancelled my flights, and put me onto a later time. However they told me directly (I also have it in writing from them in several emails) that I was entitled to a FULL REFUND because of the difference in flight times. I completed a DWT Refund request on 2nd October. It is now January and after endless emails to DWT, they have still to acknowledge that I am entitled to my money back. This company should not be allowed to trade, their customer service is shambolic, nothing short of a disgrace. I shall be reporting them to trading standards and will be taking them to the small claims court. I want my money back!

Ps join Dream World Travel Action Group on FB for info, advice and support from consumers in the same position.

Beware. If DWT has not given you a refund (like to hundrerds of others), you might do these:
Immediately inform your bank if you used their services and they should help you issue a chargeback. If they cannot help because of the 6-8 weeks 'waiting time' then immediately email DWT to refund within 15 days.
If you still dont get it within this, and you used bank transfer/services, credit/debit card, call bank and ask for a chargeback. For credit card one could issue a section 75. If you used other payment methods, ask the company to issue chargeback. One option is to use small claims court or lawyer.
Do not waste time, take action right now. Only the bank or court can get any refund due.
Once you have done the work for refund, inform action fraud to help save others too. Copy and share this genuine review that i made from my experience to help others too.
I only rated this 4 star so it shows at the top for others to read, and for those people who do not click 1or2 star ratings to see the truth.
Only people who personally know the DWT staff have had good experiences. Otherwise the rest had a nightmare with DWT.

Worst travel agents. Bought tickets more than 2 weeks back, still tickets not issued. Worst phone lines. Dont waste your money and energy with them.

Waiting for refund for 6 months - full of excuses - when they eventually reply. Avoid at all costs. They have already appeared on Rip Off Britain

Waited over six months for a refund. Now informed it may take another 16 weeks. They are uncontactable, an absolute disgrace of a company

FOLLOWING REVIEW I RECEIVED A CALL FROM SUMERA CHOUDHARY WHO HAS LISTENED AND UNDERSTOOD MY COMPLAINT AND REFUNDED ACCORDING. MARYAM ON THE OTHER HAND HAS NOT EVEN OFFERED AN APOLOGY DEMANDING PROOF OF TRANSACTION.

I TRUSTED THIS COMPANY AND THEREFORE EMAILED FOR OTHER SUITABLE DATES. Eventually I made alternative arrangements with another source. Upon returning home I found that DREAM WORLD TRAVEL LTD had actually taken out £345 from my bank account. I have an email from SYEDA MARYUM ZAIDI on the 19 April 22 stating that payment has NOT been received. I have sent numerous emails requesting a refund and all emails and telephone messages have been ignored. USE THIS COMPANY AT YOU PERIL. IF ANYBODY WHO HAS HAD ISSUES PLEASE ADVISE HOW TO RESOLVE THIS ISSUE WOULD BE MUCH APPRECIATED.

Still owed £1400 after 12 months due to Covid cancellation - re-brand to Nightmare travel! Do not deal with them charlatans

This company don't even deserve 1 star,
Minus 10 in my eyes
This is by far the worst company on the planet,
First mistake was booking through then, flight schedule was changed and I was offered a refund (pre covid times before the world shut down) in Feb 2020... in July 2021, I found out from the airline they had the refund back in April but they failed to inform me,
Since then it has been nothing but excuses and delays,
I have yet to receive anything back from them,
The customer service is appalling and they fail to answer any of my questions without copy and pasting a generic response,
The manager was due to call me back in September. I'm still waiting
They never once email me to give me an update regarding the refund yet will respond on reviews that they do to make you out to be the lair,
Fact of the matter is, this company has been a nightmare from the start, I have been waiting 2 years for a refund and I am now taking legal action against them

Please please do not book with this company if you want to keep your sanity

***PLEASE READ ANYONE WANTING TO BOOK WITH THIS COMPANY***

I have bought flights over a month ago and not received a ticket. After calling the airline it had been made clear that DREAM WORLD TRAVEL have not booked me onto a flight at all. They have been notoriously hard to get a hold of since then and rarely answer the phone.

Looking at their reviews, nearly all of the good ones are from people who have only reviewed this place - very suspicious. All of the negative ones are unfortunately the same story as mine, flights are paid for but never purchased by DREAM WORLD TRAVEL.

I have been told on the phone by LUBNA that I will be receiving a full refund for being messed about so much, I have given them a month to sort this out and every day they are telling me to wait until tomorrow for the tickets. After calling to get a refund I received a call from LUBNA saying please give me 15 more minutes, the tickets are on their way. I then called BA again and they confirmed no such tickets had been bought. Disgraceful.

***I will update this review in a few days time if I get a full refund from them and change the rating but judging from other reviews this is unlikely too.***

I can honestly say, I have never experienced customer services as poor as this company. I feel their practices should not even be legal! I have been owned a refund of £983 since June this year (through a fault made my Dream World Travel might I add - not coronavirus related). They have repeatedly fobbed me off, promising they will pay me if I just wait x amount of time longer (first it was 12 weeks, then 8 more weeks, then just 10 days more, then just 72 hours!). Needless to say, I have been waiting over six months and they have STILL not paid me. They received the refund from the airline in early September and have refused to pay me. After making me wait since June, they then tried to say they have a company policy not to give refunds in December! When I demanded to speak to a manager, I was put on hold for an HOUR and then connected to another CUSTOMER- who was equally as bamboozled as I was, he was also waiting to speak to a manager (shock). When I tried to call back they had BLOCKED my number. I'd like to add that not once, despite my justified frustration, was rude or used poor language on the phone. I used to work in customer service and I know that will get you nowhere- I can only assume they have blocked me as have no intention of paying my money. I do not know what else to do. DO NOT USE UNDER ANY CIRCUMSTANCE.

Do not buy through this company. Future flights cancelled by airline and DWT will not refund me my £5,000.

Update 8 October: I believe in fairness so it's only fair that I update that this was finally resolved. Finally received my flight voucher. Obviously disappointed that I had to go through this whole process though.

Update from my previous review: Now I am getting even less responses than before. I send a follow-up email and I get the same canned response.

I understand everyone has been hit extremely hard but I find the lack of communication extremely frustrating.

Unfortunately, I know that publicly airing grievances is usually what gets a response from companies, so here we are.

In MAY, I received an email saying I can pay to have my flight refunded. I said I was happy with that.

Between that period, I've probably sent at least 25+ emails, I've "maybe" received a handful of responses.

Let's not even talk about the number of calls to their office. The hours I spent on the phone, to have the call dropped after waiting 30 minutes or more.

I know it's just people, like you or me, working in the office, and some of them really did try to help me (thank you to them), but it's just been such a frustrating process.

But it's taken until 16 SEPTEMBER for them to finally get back to me saying a cash refund wasn't going to happen but they can offer a travel voucher.

I agreed on the same day (I actually am happy with a travel voucher).

I asked for a bit of clarity in regards to the details... now I am still waiting.

The email did mention 14 working days, so "maybe" I'll get my voucher in December (?).

It's a shame because it's really affected my trust in using travel agencies.

My friend who was on the exact. Same. Flight got their travel voucher directly from Singapore Air in a matter of days of the flight being cancelled (I actually think it was before). And they haven't had to worry about it since April/May.

Worst travel agency. The agent by the name of Sumera is absoultly a big liar. Over 6 months and payments are not refounded. Stay away folks