DreamWorldTravel

I'm very sad and truly furious after 13months we have not received a refund for 4 passenger's roundtrip. We claimed it because of Covid19 in November 2020. DreamWorldTravel has received moneys from the airline in June 2021, but has failed to forward the refund to us. Now it's December 2021 and we are still waiting after numerous phonecalls, ten emails and monthly, empty promises given by DreamWordTravel. It's stressful enough times - now having to contact all possible agencies; Ealing Trading Standard, Action Fraud, ATOL enforcement. What a disaster!

I bought a ticket last june 29,2020 after paying the ticket they only sent me a confirmation that I bought the ticket after that no further communication received from them, tried to contact them via phone and email but it was next to impossible to get hold of this people. Sad part is after 2 weeks of paying for my ticket they never send me my eticket and to my shocking when I rang the airline found out that this agency did not pay the ticket, so they just kept and use my money. I tried to refund my money but all they answered is we will process it but nothing happened. So I ended up disputing the payment from my credit card company. I WOULD NEVER NEVER DO ANY BUSINESS WITH THIS COMPANY AGAIN. I would not even give them even 1 star. This company should be investigated by the proper agency.

I purchased a ticket from London to Guinea, but due to COVID travel restrictions I've not been able to take the trip, which was back in February 2021 it's now a year I'm still going back and forth with this agency. And now, their phone lines aren't going through, tried the whole week and every time I get cut off saying that my line can't be connectedI'm sooooo frustrated with this company, after resolving this issue with them, I'll never buy tickets from them again even if they're advertising return flight for £1…Disgusting behaviour!

I wish I have read all the real reviews before booking with them! I have been calling and chasing them to see what options I have to arrange my next flight due to covid-19 I was afraid to travel in certain months. So I called them multiple times. Then finally they picked up my call after 5 th try when Turkish Airline told me that only people can take care of my concern is them.
That was really frustrating that I have to call them multiple times to get to know the questions I have. All I wanted to know is what will be the cost of changing the tickets for the dates I want or what will be the refund cost I will get. First they never respond properly then I have wait days for there respond.
Now I am at this place where I can't book other company because I am not sure what amount valued I will get a refund. Or what dates will be avaialbe for now! This is crazy.

You know it's not easy to call you especially when you are not in UK and living in different time zone. And no respond via email!

People who are looking too book with them please consider all these reviews before booking. See the last screenshot when I am asking them this question. If you wanna deal with all this BS then feel free to book with them.

A week before our flight and still no tickets! Contacted the airline and no booking made by the agency exists. Can we please have our ticket confirmation DWT

I would not even give them any stars as this company is a con! DWT are fraudsters, yet somehow the innocent consumer is not protected. Like everyone on this review, I am also expected a refund from a cancelled covid flight. I was in continual contact with DWT over the last 2 years, but I couldn't never get through on the phone. Excuses after excuses were given. Emails came back saying they would refund me but after my continual pressure for them to do so, I get the same excuses. We are inundated and requesting my patience. I have waited for 2 years now and I know the airlines have paid the refund as I contacted them myself last year and they confirmed that. Sadly as the airline rules stand the airlines cannot refund the customer direct if you paid via a third party. These scumbags at Dream World Travel steal your money. They absolutely have it and clearly happy to continue raking in the money and scamming the public. Why are we not projected by the law here?! Its clearly daylight robbery! AVOID AT ALL COSTS!

01/10/2019 - Ticket booked ref- 3L3JDO (for 16/07/2020 Travel) - £678

26/11/2019 - Flight cancelled & rescheduled. Not my fault.

02/06/2020 - Raised Refund request.

07/06/2020 - Got email saying cancellation request sent to airline.

16/09/2020 - Got email for 'Travel voucher'

04/01/2021 - Got email from Zeeshan to redeem the travel voucher. I asked for my money back to account.
I have been told it's not possible. So, i agreed for rebooking. But, that's cheating i know. Why you can't give the money back to
Customer when you can use that money to book with another flight company.
So, booked a flight ref - ***** - 15/09/2021 - £678

01/06/2021 - Got email for flight schedule change & so raised refund request. Again not my fault.

15/06/2021 - Got email saying cancellation request sent to airline.

10/09/2021 - Again saying I should rebook the ticket. I have called customer service number and said i want my money back.
And sent emails million time so far. THIS IS CHEATING.

06/0/2022 - Still chasing for my refund

DONT USE THEM AT ANY COST. I am booking directly in airline website these days & Have no problems with getting money back.

They take your money but don't book the flights. When chased and asked question's, generic responses sent saying 'thank you for cancelling your flights you will be charged loads of money' when I hadn't cancelled and was actually complaining about why I wasn't even booked on them! Ended up putting a review on trip advisor after many emails and trying to contact someone. Within an hour got phoned up and i thought brilliant they are going to sort my complaint out now. Sumera agreed to give me a full refund and apologised for the service received and our booking being removed from Singapore airlines due to them not booking us on the flights even though for months dream world travel had our money to book them! However, I had to chase refund which I finally got but they deducted £175 in fees. I was promised no fees would be taken... they are now lying on emails to me and replying to my reviews with lies saying i was told about the fees and i was sent e-tickets on 22nd January! Thats funny because I have evidence on email which confirms I was told I wouldnt have my tickets until nearer the time and proof I was promised a full refund with no deductions. (See photos) They are claiming the deductions are due to chasing singapore for the refund admin costs but singapore have emailed me confirming they hadn't paid them... Avoid at all costs! Loads of reviews will tell you the same about not booking on flights, deducting fees and also service issues.

I wish I made some research and read these reviews before I paid my money to this company. I searched for cheap flights and was sent to this company and I found reasonable prices for my flights. I paid for my flights and then I got email confirmation and I was quite happy with that. When I checked my PNR to see my flights then I got shocked to see this PNR is only for reservation and DWT hasn't paid to Airlines. When I checked my booking and I came to know that tickets has been cancelled. I have been trying to ring them but can't get through to them as I am always on never ending queue and every time after one hour drops it self. I have emailed them plenty of time but no reply. PLEASE AVOID THIS COMPANY AND REPORT TO EALING TRADING STANDARDS

WARNING SCAM FRAUD **PLEASE DO NOT USE**

I have booked with this company to travel to Saudi Arabia via MEA and have requested refund back in March due to flight being cancelled because of covid 19. The company is holding my moneys and refusing to refund for no reason. They send useless automated emails. They cannot give an approximate date. Initially they said 6 weeks in March but I'm in July out of pocket and still haven't received a refund. Fake do not use please. They also block you off the twitter if you confront them on social media. I have about 15 customers who are also awaiting and in same position. We have a group on Twitter. Booking name is Isham Mohamed. I have reported this to Ealing trading standard and the bank as fraud.

DreamWorldTrave Reference LQ89BQ Air Reference SHP6TS Agent Reference LQ89BQ.

My first communication with Ahmed on 6th March and last reply from lubna 9th July and still no refund. Constant email chains daily sent. No customer service at all.