DreamWorldTravelReviews 330

I booked through them in April and they issued ticket after charging £35 additional admin fee. Then ticket got cancelled by airline and I changed for another day, again they charged £47.
Ticket got cancelled by airline again due to CoVid. Then I contacted them for refund and they are asking again for £35 charge. Waiting for refund for last 6 weeks but no luck, every time there is someone new and a new story. I have attached pictures of email and the charges as well. I have all other proofs of their communication with me.
Terrible experience of my life...

I booked the flight and departure date was 2nd May 2020 but the flight cancelled but they haven't notice me and I knew that I got the information my flight website.so I contacted the company and I hurried book another flight and paid much money by booking urgently. Even they hadn't given notice me, they still haven't refund money yet. So I don't know what should I do. They must refund within 7days after cancelled my booking by them. Even it's not my mistake, the company haven't refund yet. Can you believe that? I strongly not recommend the agency. They have no responsible at all to the customer. They must compensation to me as well.

After booking my flights through this company I found out that in fact they had cancelled the reservation with the airline and have yet to supply me with the flight details. I paid £589 per person for 4 adults to fly from Heathrow to KOH SAMUI for my daughters wedding and after 24 phone calls and 5 emails I still haven't received these details. I have since lodged a report with the police, the fraud department of my bank, ATOL & ABTA as this company is clearly ripping people off. Bearing in mind the have received £2359 of my money for a service, their level of communication is ridiculous. Most of the calls I have made to this company have resulted in the agent putting the phone down on me once I have questioned their actions. Clearly they are hiding something. AVOID USING THIS COMPANY AT ALL COSTS. They must be reported and held accountable for their actions

NEVER ever book with these scamming bastards they have taken my money for flights for 4 people and not booked the flights and I've rang them more than 100 times counting on fingers and as soon as someone answers the phone after hours of wait they cut you off! The customer service is so $#*! my dog would provide better customer service than these silly scamming son of a $#*! $#*!ers! Don't be stupid like me to book your flights online with these pricks they will con you and take your money of you I will report to authorities about this travel agency!

My flight to Los Angeles was cancelled due to Covid 19. Refund claim sent to Dream World on 17 March. Their only response to chasing emails is 'we're busy'. Still no refund although I know that the airline, Air New Zealand, has already refunded them. Credit card charge-back instigated, also very slow, complaint made to the Competition and Markets Authority but still nothing. What is the point of having a law that cancelled flights should be refunded within 7 days, if that law is ignored with impunity?

In December 2019 I booked and paid in full for a return flight from Johannesburg to Manchester leaving mid July.
Due to the Covid-19 problem I decided to ask the airline to defer my flight. The reference number did not exist and was told that no ticket was issued because DWT had not paid for the ticket. DWT now want to charge me £35 for admin fees plus I must wait 6-8 weeks or more for a refund. They have had my money for 5 months and I have had nothing to show for it plus I cannot defer my flight as there is no booking. Their replies always quote their T & C's but do not accept responsibility. Hope I get a refund eventually. As the saying goes - If it sounds too good to be true it probably is.

Dream World Travel.
Got money back in full from my bank using charge back. Contacted bank and filled in form for disputed transaction. Needed to send copy of my email asking for refund and email from DWT cancelling the flight. Bank already had info from my account who I had paid and when etc. DWT knew they had to refund me as they never even questioned the banks claw back of my money.

Takes your money but does not purchase the ticket, called the airline i was suppose to travel with next Thursday and they have NO RECORD of my booking in the system. DWT try to tell me that they need to contact the airline to process my booking and charge me £35 for admin fee, absolute disgrace as they haven't even used the money for it's intended purpose. Give you a run around with refunds also, avoid at all cost if you want to protect your money.

This company is just awful and unreliable very difficult to get through on the phone allways get cut off and when u do get through I think your call ends up in India cannot understand a single word they say and as for booking a simple transaction as booking a flight I'm still to receive my e ticket they gave me a code to log in with airline but airline don't have a flight for me so I don't no if this company is a con I've asked for a refund but they say my flight is booked and it's in a que which is just pathetic I will never book with this company again and I warn all u over ppl not to book with them too