DreamWorldTravelReviews 330

Been waiting for a refund for 4 months. Heard and recieved some many lies and conflicting emails. Adamant that i have to pay £35 admin fee when i didnt cancel the flight as it was in their T&Cs... then stated they were being charged it by Qatar, then by the 3rd party they booked the flight through.
Request a Subject Assess Request which has been totally ignored.
Timeline keep getting extended...
Do i expect to see my money... No!

AVOID AVOID AVOID

I cancelled my flight and informed Dream World one week before as they requested. Was given a refund ref number. Was promised to receive refund in 2 weeks. I gave it 3 weeks, opened the screen, entered my ref number-NO RECORD EXISTS. Tried to phone refund team-no success. Tried to call Sales-got through immediately. They said yes-there is my reference-wait. I waited another 2 weeks. Then I emailed them-was asked to wait another 8 weeks. Today Iphoned Belavia airlines myself-they told me cancellation has never been requested. All I can do is to write bad revues. I am afraid these thieves will go bust and reopen using a new name and will continue to steal from people

They are not agents. They are con masters. I will not let this go unheard. They took money from my account on 8th of July and informed me on 29th of July at 5.27pm that sirline has cancelled my tickets. I contact the Emirates team, they told me they never purchased my tickets and took my money. I have invoce against it. I spend a lot money on shopping and booked time off my work. I am going home after 3 years.
This will be taken to court and public. That's a fraud. My shopping for my family is useless now if I don't have a ticket. I never cancelled it. Emirates confirmed dream world never purchased it. I hope court and public will give them a good lesson.

Welcome to the world of Dreams where all your travel dreams come true!' This is in the About Us section on their website. What a joke!

This could not be further from the truth. What an absolute nightmare it has been to deal with this company. Their customer service is non existent and they do not care about their customers in any way.
I requested a refund for a cancelled flight 17 weeks ago. They informed me on 15/4 via email, that my refund would be with me in 4-8 weeks. 14 weeks later, I'm still waiting. This is despite the fact that I have found out from the flight company that they have already returned the refund to DWT. So, what exactly are they doing holding on to my money?

I have more than 10 emails from them, all of which are generic responding to my emails querying the length of time this has taken. Th emails give me no information about my own refund claim other than the one dated 15/4.

I have tried many times to ring them to discuss this, but I've either been cut off or after queuing for an hour the phone reverts to an answer phone. Frustrating isn't the word for this company. They are an embarrassment to the travel industry.

They have been made to look even worse by the 4 other companies I've dealt with over refunds, all have paid out within the given time frame and communicated with me throughout.

Dream World Travel would do well to employ anyone who know anything at all about customer service, as they clearly don't have a clue. I am now pursuing further action in order to get my money back.

Do not touch this company!

WARNING SCAM FRAUD **PLEASE DO NOT USE**

I have booked with this company to travel to Saudi Arabia via MEA and have requested refund back in March due to flight being cancelled because of covid 19. The company is holding my moneys and refusing to refund for no reason. They send useless automated emails. They cannot give an approximate date. Initially they said 6 weeks in March but I'm in July out of pocket and still haven't received a refund. Fake do not use please. They also block you off the twitter if you confront them on social media. I have about 15 customers who are also awaiting and in same position. We have a group on Twitter. Booking name is Isham Mohamed. I have reported this to Ealing trading standard and the bank as fraud.

DreamWorldTrave Reference LQ89BQ Air Reference SHP6TS Agent Reference LQ89BQ.

My first communication with Ahmed on 6th March and last reply from lubna 9th July and still no refund. Constant email chains daily sent. No customer service at all.

I booked a flight in march 2020 I was charged for the service but no E ticket was issued I have waited and waited then finally contacted with dreamworld travel asking for Electronic tickets but they never reply to my emails. It was also impossible to contact with them on the phone as they never picked up which then led me to request a charge back from my bank luckily I was refunded by the bank within 3 days
In conclusion avoid this company at all cost they are absolutely scam