DreamWorldTravelReviews 330

My son is still owed £1890 from this poor excuse of a travel agent. Paid in March '20, due to Covid, all flights were cancelled. Dreamworld know this yet they keep trying to 'buy' time by offering travel vouchers even though we have been clear that we want a straight refund.
Completely unscrupulous business practices - not sure how much longer they will be getting away with this because I for one, am heading to the small claims court.
Disgusting unethical company - do not know how they are still able to operate

This company took over £5000 of our hard earned money for flights to New York for Beginning of April, which were cancelled due to travel restrictions and COVID-19. Informed refund would be 8-12 weeks. Phoned for update at end of June, was spoken to in a disgraceful and disrespectful manner, shouted at and told to stop moaning, refund would be in account by early August at latest. Now in September, been fobbed off by incompetent lying people and now found out they use a third party they buy tickets off. Airline have refunded their supplier, which we were never told about, they won't divulge this company's name for me to chase or chase them for me. We paid you DWT, give us our money back, you know who we are due to our daily email and messages that you receive from us that you choose to ignore. You are a total disgrace and our money is not yours to keep in order for you to keep trading.

I bought a ticket last june 29,2020 after paying the ticket they only sent me a confirmation that I bought the ticket after that no further communication received from them, tried to contact them via phone and email but it was next to impossible to get hold of this people. Sad part is after 2 weeks of paying for my ticket they never send me my eticket and to my shocking when I rang the airline found out that this agency did not pay the ticket, so they just kept and use my money. I tried to refund my money but all they answered is we will process it but nothing happened. So I ended up disputing the payment from my credit card company. I WOULD NEVER NEVER DO ANY BUSINESS WITH THIS COMPANY AGAIN. I would not even give them even 1 star. This company should be investigated by the proper agency.

Dishonest and disreputable, suggest you avoid. In these uncertain times for travel, I would now only book with the airline. At least you then have a direct transactional relationship with the service provider. Just seems too easy for the agent to say that they cannot refund until they receive money from the airline, and you have no visibility on whether they have or have not received the money from the airline. After months of withheld refund, I now have to suspect that this mob are shady and not acting in good faith. I don't know who to raise the matter with. Do they have a regulator or a guarantor I can reach out to?

They did not send me any proof of purchase, no ticket, nothing so I was suspicious and came to see the comments, at the same time I demanded the cancellation, they want to charge 70 pounds of fee even without having seen the ticket or confirmation of the purchase. They are not really a reliable company. Stay well away from them, they just want your money, when it comes to selling they call you all the time and when it comes to returning the money they disappear.

Disgusting worst custimer service.

I contacted etihad, and was advised they havent received a refund then they investigated it and asked me for refund reference as they cant see any refund request from travel agent. However travel agent keeps claiming since 22 march 2020 that refund has been requested.

They keep lying, lying lying and as shown in the picture when i asked for refuns reference, they just disregard the whole thing and repeat their bull$#*!. Been listening to the same $#*! since march 2020. Best thing is my flight isnt ATOL protdcted either as advised by them in previous email so great now these scammers can keep my money! Covid19 is not even that bad anymore but they just using it as an excuse to withhold customers money.

Stil waiting on refund but i will be taking it to consumer direct now.

I booked a ticket with them in May 2020 to travel in September 2020. I requested a refund 5 weeks after booking the flight as the government advised that traveling to this country is restricted and on amber alert. After contacting by E-mail for a refund I was told that I would get an E-mail to confirm the refund had been processed. Never got one! I had to contact this company by E-mail, facebook and WhatsApp to get a reply. Only to repeat myself in every single method of contact possible. No one knew or could tell me what was happening. Tried to call their number but their website has a wrong number as well as any other number which was always busy. I understand the High level of calls and E-mails you are getting during covid. However, the customer service is appalling. Only contact I get was Facebook messenger and had to deal with 2 members of staff on their too explaining my circumstances twice. I get told "wait" when enquiring about an update which left me shocked at the abrupt comment! Yes, cheap flight but i'd rather pay more for a better service and a reliable travel agent.

I booked 6 tickets in February 2020 to get home in December, but due to the global pandemic/lockdown needed to cancel the bookings. I rang DWT few times, the first time I got connected after 45 minutes waiting time. The only question I was asked was " IS IT A REFUND?", then the connection was cut off straight away. When I tried to ring again the phone connection is completely dead! My son emailed them and an automated reply received. I was advised to wait for 12 weeks for a refund but because of their lack of professionalism I am worried that I won't have my money back as their way of communication is very unreliable. Money was taken off my card straight away, and now that I need my money back all I can get is a generated email. This company is a company from hell! Please avoid dealing with them.

I do not believe any of these good reviews. They are the most incompetent dishonest bunch of people I have ever had to deal with. With a bit of luck they will go out of business and allow decent firms a better chance to prosper. In these uncertain times it doesn't make sense to book with an OTA who will only rip you off with additional charges if anything changes with the flights.
So my flight, London to Tokyo, was cancelled by Aeroflot back in March. We are now in August with no sign of a refund and zero response from DWT despite it now being 150 days since cancellation.

They take your money but don't book the flights. When chased and asked question's, generic responses sent saying 'thank you for cancelling your flights you will be charged loads of money' when I hadn't cancelled and was actually complaining about why I wasn't even booked on them! Ended up putting a review on trip advisor after many emails and trying to contact someone. Within an hour got phoned up and i thought brilliant they are going to sort my complaint out now. Sumera agreed to give me a full refund and apologised for the service received and our booking being removed from Singapore airlines due to them not booking us on the flights even though for months dream world travel had our money to book them! However, I had to chase refund which I finally got but they deducted £175 in fees. I was promised no fees would be taken... they are now lying on emails to me and replying to my reviews with lies saying i was told about the fees and i was sent e-tickets on 22nd January! Thats funny because I have evidence on email which confirms I was told I wouldnt have my tickets until nearer the time and proof I was promised a full refund with no deductions. (See photos) They are claiming the deductions are due to chasing singapore for the refund admin costs but singapore have emailed me confirming they hadn't paid them... Avoid at all costs! Loads of reviews will tell you the same about not booking on flights, deducting fees and also service issues.

Beware. If DWT has not given you a refund (like to hundrerds of others), you might do these:
Immediately inform your bank if you used their services and they should help you issue a chargeback. If they cannot help because of the 6-8 weeks 'waiting time' then immediately email DWT to refund within 15 days.
If you still dont get it within this, and you used bank transfer/services, credit/debit card, call bank and ask for a chargeback. For credit card one could issue a section 75. If you used other payment methods, ask the company to issue chargeback. One option is to use small claims court or lawyer.
Do not waste time, take action right now. Only the bank or court can get any refund due.
Once you have done the work for refund, inform action fraud to help save others too. Copy and share this genuine review that i made from my experience to help others too.
I only rated this 4 star so it shows at the top for others to read, and for those people who do not click 1or2 star ratings to see the truth.
Only people who personally know the DWT staff have had good experiences. Otherwise the rest had a nightmare with DWT.