DreamWorldTravelReviews 330

What can i add to the plethora of disgusted, conned, lied to etc reviews that are listed here. Just how does a company like this survive, with so much open media available nowadays. Yes, i too have been robbed of a lot of money from this set up. How can this practice exist in such a 'PC' world. I can only echo every other reveiwer here and say, for your own well being and bank balance, stay completely away from Dream World Travel. Not too many dreams being fullfilled here!

My sincerest advice is that you never book with Dream World Travel (DWT). I read plenty of bad reviews prior to booking my trip, but unfortunately I did not take the advice and I strongly regret it now. Long story short, this is my experience:

My flights got cancelled by the airline. As it is a top class airline (Cathay Pacific), they refunded the passengers immediately. In my case however, I haven't received anything after 6 months of persecuting DWT to process it. Every now and then they tell me they will do it within the following weeks, but it never happens. If you request proof that they are still pending the money from the airline they won't facilitate it.

Additionally, be aware DWT charges a 35 GBP service fee for processing the refund - even if it is not you who cancelled the flights.

After half a year of waiting, they offered me a voucher instead of the refund. What they don't tell you is that you can not redeem the voucher on the website. Instead, you need to redeem it by calling but the prices they will give you are tremendously inflated (40% more in my case) compared with the ones on the web.

Contracting the Customer Service either by phone or email is a nightmare. Unfriendly Indians at the other side of the line, with bad manners and very little willingness (nor capability) to help.

I have spent so many hours fighting to get my money back and I have got nothing but disappointment and very bad manners.

Hi folks,
I'm getting encouraged to write this negative remark about Dream World Travel after reading customers who have had to wait for 6 months and are still chasing their money. I have been assured by Sumera that I will be refunded up to 12 weeks back in July. When I tried to approach Sumera again for comment on why I have not yet received my refund after the elapse of the 12 weeks, she said the supplier extended the period. I pressed for the evidence of the supplier's e-mail stating this was the case, but after five e-mails she got a copy of lines- not convincing. She wouldn't disclose the supplier who she confirmed is not Kenya Airways although the airline I booked with them is Kenya Airways. I'm currently exploring all avenues to get my refund and should be able to update here. I'm not going to wait for another 12 weeks as evidence in here shows this is not going to guarantee my refund.

DO NOT BOOK with this company. They are an absolute shambles. I booked a flight through them to move back to Australia. I hoped to be able to get home to my family for Christmas but thanks to this company I will not be able to. After booking I immediately emailed them asking how I could add dietary requirements to my booking. For the next 4 weeks the company made excuses for why I was unable to edit my booking with the airline. Finally, after a ridiculous amount of pushing they told me the flight had actually been cancelled weeks ago. I'm now left in a situation where I'm waiting 8-12 WEEKS for a refund and any flights before Christmas are now too expensive for me to afford. I am exhausted and astonished that a company can do this with zero consequence. AVOID AT ALL COSTS.

Booked a flight from Denver to Los Angeles for this month, due to covid my flight from the UK was cancelled and with the USA still not letting in UK folks i had to cancel the flight, was told im being charged £35 admin fee on a £60 flight? For what? Its been over a month, no emails with updates or anything... AVOID will give you a BS excuse or make stuff up as they go... gonna see if i can talk to my bank and start a chargeback

I wish I have read all the real reviews before booking with them! I have been calling and chasing them to see what options I have to arrange my next flight due to covid-19 I was afraid to travel in certain months. So I called them multiple times. Then finally they picked up my call after 5 th try when Turkish Airline told me that only people can take care of my concern is them.
That was really frustrating that I have to call them multiple times to get to know the questions I have. All I wanted to know is what will be the cost of changing the tickets for the dates I want or what will be the refund cost I will get. First they never respond properly then I have wait days for there respond.
Now I am at this place where I can't book other company because I am not sure what amount valued I will get a refund. Or what dates will be avaialbe for now! This is crazy.

You know it's not easy to call you especially when you are not in UK and living in different time zone. And no respond via email!

People who are looking too book with them please consider all these reviews before booking. See the last screenshot when I am asking them this question. If you wanna deal with all this BS then feel free to book with them.

Like many of you - sold a flight which did not exist. Did not inform us of cancellation. Got money back from credit card company. Dream World challenged with dodgy evidence. Got fed up and contacted police (Action Fraud).

Avoid and report to police.

Awful company, mine is similar to lots of other reviews. They will not refund cancelled flight due to covid. I have now started section 75 and have reported them to relevant enforcement bodies. Please please do not use this company!
Please report dream world travel to action fraud. I now have a crime reference number. It is a simple online process and if enough people report, it will prevent dream world travel continuing with their dishonest and criminal activities.

This is my review after getting the refund from Draem World travel. I do understand it is very difficult to get the refunds as the travel business is badly hit. I have friends with travelling and hotel businesses which are getting closed due to vivid pandemic therefore I absolutely understand how difficult it is to manage the refunds and dealing with the COVID victims in these circumstances.
Great job done by Dream World travel as company is looking after our refunds in this struggling time. Refunfing the customers has reinforced out trust in Dream World travel to book with them again.

Update 8 October: I believe in fairness so it's only fair that I update that this was finally resolved. Finally received my flight voucher. Obviously disappointed that I had to go through this whole process though.

Update from my previous review: Now I am getting even less responses than before. I send a follow-up email and I get the same canned response.

I understand everyone has been hit extremely hard but I find the lack of communication extremely frustrating.

Unfortunately, I know that publicly airing grievances is usually what gets a response from companies, so here we are.

In MAY, I received an email saying I can pay to have my flight refunded. I said I was happy with that.

Between that period, I've probably sent at least 25+ emails, I've "maybe" received a handful of responses.

Let's not even talk about the number of calls to their office. The hours I spent on the phone, to have the call dropped after waiting 30 minutes or more.

I know it's just people, like you or me, working in the office, and some of them really did try to help me (thank you to them), but it's just been such a frustrating process.

But it's taken until 16 SEPTEMBER for them to finally get back to me saying a cash refund wasn't going to happen but they can offer a travel voucher.

I agreed on the same day (I actually am happy with a travel voucher).

I asked for a bit of clarity in regards to the details... now I am still waiting.

The email did mention 14 working days, so "maybe" I'll get my voucher in December (?).

It's a shame because it's really affected my trust in using travel agencies.

My friend who was on the exact. Same. Flight got their travel voucher directly from Singapore Air in a matter of days of the flight being cancelled (I actually think it was before). And they haven't had to worry about it since April/May.

I have been very disappointed with this company and their poor service. My husband started corresponding with Dream World Travel on the 2nd of September in need of a date change for our December flights and after many emails there has been no resolution and little assistance. All email responses have come 7 days later with useless replies that show little effort and respect. It is clear that the customer service operators are there simply for show as they haven't been able to assist us in any way. My husband has requested phone calls to no avail and the last straw was when one of your operators put the phone down on him today. This is unacceptable and I am shocked that in the current climate your company is not able to handle the needs of your customers. We require assistance with our flights and the reality is we wish we hadn't booked through you as it has caused massive inconvenience for us.

Do not use this company!

If i could use more swear words i would
I would sum up Dream world Travel as a bunch of fraudsters who try and use any excuse not to refund your money, so please do not book with this company as they really are a bunch C**t's who do not respond to emails or phone calls and lie direct to you saying that they have waiting for refunds of the airline when the airline has no knowledge regarding bookings or payments, so you would think a straight forward bank transfer would be easy no, so please do not use them,

OMG, they're very, VERY, VERY bad. They owe us refund for our pia flight that got cancelled sooooo many times since May 2020. They never reply back to the emails and hung up on me, after I was on hold for nearly 1 and a half hours. Please, do yourself a favour and do not use them or you will absolutely regret.

Their customer service is VERY, very, VERY bad. Do not trust them at all!

They're the worst agents we've ever come across. Be careful pls, in Shaa Allah... We realllllllllllly regret using them, never again!... They also absolutely force you to write good reviews for them on Google and trustpoilt.

We had Zeeshan calling and pressurising, blackmailing us to write a good review, about 5 times a day for weeks. They lie and deceive! :( DO NOT use them at all pls or you'll regret!

Once, they get your money, they do not answer your calls and hang up, simply not caring that customers are kept on hold for nearly 2 hours, a very longgggggggggggg hold. Also, they completely ignore the emails u send them!

They DO NOT value their customers at all! I would give them -trillion if there was an option for that, as words can't describe how bad they really are!