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dawn b.

Contributor Level

Total Points
106

1 Review by dawn

  • DreamWorldTravel

5/28/20
• Updated review

Dream World Travel.
Got money back in full from my bank using charge back. Contacted bank and filled in form for disputed transaction. Needed to send copy of my email asking for refund and email from DWT cancelling the flight. Bank already had info from my account who I had paid and when etc. DWT knew they had to refund me as they never even questioned the banks claw back of my money.

Tip for consumers:
Go direct to the flight company don't touch Dream World Travel.

Products used:
None they sold tickets for a flight that got cancelled but they refused to refund me.

Service
Value
Returns
Quality
Using Covid 19 to rip the public off
3/20/20
• Previous review

Had my flight today cancelled due to Corona Virus (booked back in September 2019 before the recent lock down)
Got an email from them today stating they will give me a credit note less £70 (£35 per person) fee for the Corona Virus. Talk about ripping consumers off with a stupid excuse to deduct money.
However, I have contacted my bank who will do a charge back for the full amount (taking nothing off for the Covid 19 fee)as the European Law states that if the flights are cancelled by the airline you are entitled to a full cash refund ir a useless credit note.

Tip for consumers:
Do not use this company who try to rip you off and use silly excuses to keep your money when you are legally entitled to a refund in cash.

Products used:
Nothing as the flight I bought 6 months ago was cancelled last night

Service
Value

dawn Has Earned 6 Votes

Dawn B.'s review of DreamWorldTravel earned 3 Very Helpful votes

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