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doTERRA

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Canada
22 reviews
197 helpful votes
Follow Janice H.
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I happened to come across a DoTerra price list. WHOA! It was insane!

I obtain my Essential Oils that are 100% pure therapeutic grade at HALF the price. In speaking with the few people I have met promoting DoTerra, they claim that the oils I am obtaining at half the price can not possibly be as good as DoTerra. Really? Is the problem perhaps that DoTerra is simply charging twice as much for the same quality oils?

The DoTerra reps have simply been brainwashed into thinking their oils are better when they are in fact no better than where I purchase mine.

Are there poor quality oils out there? Absolutely!

When any DoTerra rep actually humbles themself and tries the oils I buy, they immediately switch stores. And why not? Who doesn't want the same quality oils at half the price?

Date of experience: July 25, 2016
Washington
1 review
17 helpful votes
Follow Porcupine W.
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Absolutely disgusting company from head to toe. The product is mediocre. It's a pyramid scheme which puts the dealers in debt. The people who actually make the oil live in poverty. It's truelly disgusting. Vice news did a segment on them.

Date of experience: June 28, 2022
Georgia
1 review
3 helpful votes
Follow Aimee B.
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After watching convention which was awesome I wanted to jump in and start this as my business. I saw great people and great hope. I was then slapped in the face with reality. All I needed was to be replaced in someone else's upline, I needed away from the violent and needed to be in a place of great opportunity and great support. Apparently Doterra can not place me where I can grow this business. And after watching convention I was extremely disappointed. They preach all the good but leave in a position that is harmful. So disappointed! Guess this is the universe telling me not an honest company that I need to get involved with. Don't preach good and then leave newbies in bad situations!

Date of experience: September 21, 2021
Denmark
1 review
3 helpful votes
Follow Trine D.
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My relationship and family has be much more peaceful and harmonious after we started diffusing DoTERRA. Especially the effect of Copaiba to relax the nervous system and Lavender for better sleep has been amazing.

I highly recommend and I love these oils.

Date of experience: October 20, 2020
Arizona
1 review
3 helpful votes
Follow Kerin G.
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LIARS!
July 6, 2022

They claim they help the people they are paying to rape the environment. They do not care about anyone except themselves. Here is a documentary about this horrible company. https://www.youtube.com/watch?v=5wEJvx_L0Ok

Date of experience: July 6, 2022
California
1 review
3 helpful votes
Follow Luz G.
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Beware of companies that claim essential oils can be ingested and doesn't use a disclaimer stating they shouldn't be used on children less than 6 years old.

Date of experience: November 27, 2021
California
1 review
4 helpful votes
Follow Classic C.
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Yikes!
July 9, 2022

Doterra oils don't smell authentic, I have used some the best oils that are from around the world, GCMS tested and smell amazing, I have a friend that gives me doterra oils periodically and they just smell rancid and adulterated. I would not put that on my body.

Date of experience: July 9, 2022
Utah
1 review
7 helpful votes
Follow John S.
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After being employed by doTERRA International I can give insider review about quality of doTERRA products, services, and company culture that is no longer reflects Christian traditions where company become radical in terms of promoting diversity, equity, and inclusion on top of fanatic display of critical race theory. I feel that doTERRA no longer represents Utah Christian values and become one of the most radical companies I've ever worked for where Diversity, Equity, and Inclusion has its own department that is pushing LGBTQ ideas on all of their employees. DoTERRA HR consist of lunatics that push LGBTQ, critical race theory, diversity/equity/inclusion on all of their employees and if you ignore them, they will kick you out of the company. As for doTERRA products and after using their products for years, I personally realized that all of their product quality is NOT what they advertising on top of being unreasonably expensive and overpriced by comparing to any competitions. DoTERRA online technologies are completely 15-20 years outdated, have pretty much zero security, and an extremely poor quality. After learning about their security, I would never trust doTERRA with my personal information and especially my credit cards that literally can be hacked at any given point. I never created or shopped for doTERRA products online due to that security risk and neither should you!

Date of experience: February 21, 2023
Canada
2 reviews
9 helpful votes
Follow Patricia N.
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I had placed orders for $2680 worth of product through their representative, after I had verified through the company that the rep was legitimate. I have been given the run around of oils out of stock, problems with shipping and of course covid. This has been going on since 2018 and still they will not do ANYTHING! I have provided proof of all payments made and will not respond to emails and phone calls.
DO NOT DEAL WITH DOTERRA!
RUN AWAY FROM THIS PYRAMID SCHEME!

Date of experience: May 31, 2022
Vermont
1 review
25 helpful votes
Follow Annoymous A.
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NEVER BUY FROM THEM
February 16, 2021

The oils may be great but when it comes to Refunds, they make it IMPOSSIBLE. I sent a package back to them in December, it is now February and I still have not gotten my refund and when I called they denied my refund and offered me no solution. So not only did I not want the package they sent me, now I am out $$$! It is A TERRIBLE company and GREEDY!

Date of experience: February 16, 2021
California
1 review
6 helpful votes
Follow Rena A.
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Leaving this pyramid scheme after many years
March 14, 2023

I needed to 0ause my account, for a month, for travel purposes. However, customer service and 2 supervisors denied the pause and suggested I involve neighbors, family, or friends to make/receive orders for me or I will lose my status and my points. Let me tell you that it took me over a year to climb to a status of 30% and I've been saving my earned points (for a specific oil that's rather expensive) so this would not work for me. I asked had I been extremely ill and hospitalized then what, I'd be sanctioned for not order their monthly minimum? Her response was hopefully a family, friend, or neighbor would stand in so I wouldn't lose my status and points but there's absolutely nothing that would allow me to skip or paused without consequences. I've been a loyal member, ordering a minimum of $125 per month but sometimes $400 plus orders per month so when she added that other members depend on my orders to make money, it confirmed 100% that this is a pyramid scheme and doTERRA who makes multimillions doesn't have any consideration or care for the very people who buy and sell their products which make them all that money... I'm super disappointed, to say the least. I will be using my points for my next months order then leaving this company. The products are so much more than others great companies and I won't have to deal with their very strict policies with very fine print rules that don't support or benefit the buyers. I gave two stars because the oils are good quality and can be taken internally.
****However, recently (2023) Prop 65 has been added to anything claiming that can be taken internally now (on the website) which now states that each product contains lead and other chemicals known to cause cancer which was newly added to all oils that can be taken by mouth just this year of 2023. This is not only concerning to me but now I cannot sell them without notifying each buy about the law that states it's been known to cause cancer.

Date of experience: March 14, 2023
Nevada
1 review
8 helpful votes
Follow Alison M.
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Garbage company
November 24, 2021

I have been a doTERRA Wellness Advocate for 7+ years. On Nov 14,2021 I changed my Loyalty order to 1 essential oil from a diffuser. I clicked save and ship on Nov 19,2021. Today, 11/25/21, the box was delivered. Inside was a repeat of the diffuser I ordered in October. The diffuser that I deleted on Nov 14 and actually confirmed that the order had changed by logging out of my account then back in to see what was in the order. So today -11/25/21-I get on the chat feature with doterra and asked what is going on. Why was I sent another diffuser. The rep says: I'm sorry that happened and I don't know why, blah, blah, blah. So I ask how I return the diffuser and cancel my account. He says I will have to pay for return shipping. I use profanity and ask why do I have to pay return shipping when doterra f##cked up this order? He tells me to be civil or he will end the chat. So I get the info on returning the diffuser and cancel my account. I will lose 35+ points that I should have been able to use in October because I cancelled my account. Oh and the kicker doTERRA would not allow me to use my points in October or November on essential oils for an unknown reason. Stay far, far away from this company.

Date of experience: November 24, 2021
California
1 review
14 helpful votes
Follow Queen U.
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On Nov 2,2020, my credit card was charged by Doterra the amount of $146.23 without my knowledge. They got hold of my credit card because I had bought products from them a month before (Oct 2,2020). I did not order anything from them in Nov, I did not authorize them to charge my card for anything whatsoever. As soon as I notice the purchase on my credit card, I called Doterra right away to refund my credit card. They apologized for charging my credit card without my knowledge but they stated that could not refund my credit card until the products they had shipped to me was received by me and returned to them. On Nov 6,2020, the products they had shipped arrived of which I returned unopened the same day. To this day, Dec 2,2020, I still have not received my money back. I had initiated a claim with my credit card to refund me and I am waiting. Why do I have to go through this over a purchase that I never initiated in the first place? Who has a right to charge people's credit cards without their approval? Be careful when you buy anything from Doterra.

Date of experience: December 2, 2020
Australia
1 review
5 helpful votes
Follow Kandy B.
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We have been dealing with Doterra for 4 years now and whilst the quality is great the fact that it will charge you the same thing AGAIN the next month (when you only want to order it one time) and can't even cancel or delete it for next time, should that happen, is appalling. They make it ridiculously hard to even stop it happening again, they give a step by step instruction on how to supposedly cancel the LRP order (loyalty rewards program order) but don't tell you that you have to actually call or talk to them online. My mother and I will not be using it anymore as they charged us again for a LPR order that we tried to cancel and didn't want as she was getting something different this time. To keep charging us and sending us products we only wanted one time is more of a scam then a actual business model is insane to me. Please do not use this you can find the same quality oil at others places for cheaper and won't scam you into becoming a member just to take your money. If you do use this I suggest that you do it as a one time order and do not sign up for it. This feels more of like a pyramid scheme as they get YOU to try and push family, friends and others into buying it under the guise of you doing this as a 'business' claiming you can make lots of money by only doing a couple of 'small things' by charging everyone underneath them 'extra' and that being your cut and the rest to doterra. This has given me nothing but stress and anxiety.

Date of experience: September 15, 2021
Wisconsin
1 review
2 helpful votes
Follow larissa O.
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I have not been seeing my family doctor for all three years! I do not have any medications in my home I gave it a try...and it was a blessing for my family and me!

Date of experience: January 14, 2023
California
1 review
3 helpful votes
Follow Kalypso G.
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https://www.ftc.gov/news-events/news/press-releases/2023/03/ftc-takes-action-against-doterra-distributors-false-covid-19-health-claims

Date of experience: January 12, 2024
Washington
1 review
4 helpful votes
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Don't buy from Doterra, they're a scam
January 20, 2022

I ordered a bottle of DigestZen and they never shipped it so I contacted them and they told me they had no order in my name and that I'd bought it from someone else.

Date of experience: January 20, 2022
California
1 review
5 helpful votes
Follow Cruz A.
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You guys should be ashamed of yourselves and how you do business. If you buy these products you're part of the problem!

Date of experience: July 2, 2022
Colorado
1 review
3 helpful votes
Follow Simone H.
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DoTERRA
April 25, 2022

I have read many of the reviews and have not experienced any issues from the product or the company.

Date of experience: April 25, 2022
Illinois
1 review
3 helpful votes
Follow Yvette A.
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Dirty business
July 4, 2022

They support Asli Meydi! He scams harvesters, Doterra is a part of this giant scam. Hold them accountable!

Date of experience: July 4, 2022

Overview

doTERRA has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. doTERRA ranks 507th among Vitamins & Supplements sites.

service
40
value
38
shipping
35
returns
34
quality
36
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