Teresa L.

I have used doTerra products for the past 7 years and doTerra's customer service has been exemplary. They personally answered every question and addressed the very few problems I've encountered...like when I received an order that was missing one item. I chatted in to a real person from their website and doTerra sent the product that day, no additional charges including tax and shipping. Or when I received a bottle of oil that had leaked during transit, reshipped with no charges. Or when my order never arrived, they reshipped the entire order without charges AND when the package finally arrived a month later, they said keep it, no charges. Each time it took less than five minutes to resolve with a real person. Very generous and trusting of the consumer. I choose when and what to order in my personal account. My loyalty order is completely customizable and can be closed any time I'm ready. I only have to chat in to do so. I have replaced most things in my medicine cabinet, cleaners, and personal products with doTERRA products. The annual membership, which gives 25% off every product and other perks if you want to take advantage of them, is cheaper than Sam's or Costco and you get a free peppermint oil as a gift for renewing. My family and I have been blessed with these products.