doTERRA

I bought a couple of essential oils, paid but received no response, not even an online receipt. Fortunately, I took a photo of the purchase, also the money was taken from my account. Two weeks later, I've received nothing and have had no response from anyone. Seems no one is answering the phones in the US (so left more out of pocket) nothing on the wassup, the email *******@doterra.com or the essential oil shop who stock them, sent photos, yet still no responses. I don't know where to go from here. Absolute scam!

Each person chooses where their money goes, if you don't want it to go to MLM or "Pyramid Scheme" then purchase other products that are full of side affects and Yes they also make Billions of money of you, you just can't see it. Especially on all the Vaccines. Think about which side you're on and what's better for your families. We personally had been very Very Very blessed by this company and all their products! I can share so many stories how I reached for oils instead of over the counter and it WORKED!

Tried to refer my man and his family to my essential oils through DoTerra, they put him on recurring charges and then lied to me about what was going on when I inquired about it as nothing went through on my side that I got the commission for it. I had just recently changed my email on it so it was through my email from my practice. And was emailing with the old email and they wouldn't talk to me about what was going on so I changed the email I was sending from and they are still saying that they won't talk to me due to that reason. They have the heads so far up the butts they can't make heads or tails of what's going on. This is a completely headache and I had a exosomes treatment today which was very emotional and draining for me I didn't need this too. I will blast this to all my family and friends and patients about how their customer service is. This isn't worth it to me and I'm too busy running two separate businesses and still trying to find time for myself and my animals.

I have been buying Doterra oils for nearly 7 years and never had any problems, or complaints from my family and friends who use them. They have made my life so much better with pain control, improved health, education and charities, that I think overrides any problems other reviewers have had with administration. Some people have been unethical in handling clients accountants etc., and the company discourage this which I hope will persuade everyone to maintain the high moral tone of Doterra in future. Thank you Doterra for helping my aging body to restore joy in my life.

https://www.ftc.gov/news-events/news/press-releases/2023/03/ftc-takes-action-against-doterra-distributors-false-covid-19-health-claims

I was harassed on Social Media for several hours by one of their contractors over a meme that I did not create. Arena Cheney kept trying to be little me and harass me continuously after first contacting me on Facebook. Someone who is aggressive and hostile, should not be able to interact with the public if they're being violent.

Why be fooled by this company oil and water don't mix our bodies are made up of water what happens to water when you add oil it doesn't mix so you aren't absorbing anything this stuff is junk. You should be taking a fluid not oil. Do your research. Remember read labels. I actually found a product that is fluid and has 30 day guarantee or you can get a refund I've taken this other product for a year now and I have results no filters or photo shopping of photos.

Their products are not cheap. On top of it they charge $25 yearly membership renewal and send every year the same unwanted peppermint oil as a "gift" to compensate for this charge. You can't choose a gift that you actually need. A choice between 2 or 3 products would be great. The last straw was my order of the sunblock lotion. Please, see the pictures of two sealed containers, how much of the product they actually contain and how misleading the container size is. The customer service explained that the manufacturer chooses to leave empty space so there is no pressure in the container. I responded that for the 13 cm long tube 6 cm of empty space seems like overkill. And it's uneven from one tube to another. They told me they are not responsible for the manufacturer's choice! I am speechless.

I having been using doterra for quite awhile. It is disappointing on all fronts: ordering, website, delivery, so-called points value. I get oils that are just as good from Plant Therapy and they are much better than doterra in all departments. I only order what I can't find from other companies and I'm tempted to just forget that and deal with researching my own replacements. Don't even go there.

Go figure, this company and it's products are promoted by a Dr Paul O'Neill. I saw Dr O Neill at a cancer center in Corvallis Oregon. He was a incompetent locum from out of state. I have not been able to varify he even attended medical school. He did the wrong tests and incomplete testing. My info was not entered into the system. Everything he did was incomplete work. Not a trustworthy person. I would not waste money on doTERRA. This so called Dr is associated with other shady web sites designed to take people's money and or steal their identity.

As I was checking out today, I checked my cart and paid, as I pressed pay I saw they had automatically added an annual membership fee into my cart without warning, or asking permission to proceed. Customer service apologized that their is no warning but said too bad they can't refund... I find this disappointing. I have been a customer for years, but I did not wish to renew this time due to finances.

The very first order I placed was several days late. When I inquired, their customer service reps were completely unhelpful - not their fault, nothing they could do. They wouldn't even credit me back on the shipping. I told them I expected them to honor their shipping commitment and didn't need it late. I plan to return the shipment when it finally arrives. The company obviously cares more about a few dollars in the short term that honoring and respecting their word and keeping customers happy and returning.

Causes rashes and horrible health problems.Typical pyramid scheme.an absolute horrible company.Should not be allowed to take advantage of sick people..

I made the mistake of ordering the same product twice. When I realized my error, I left a message right away to cancel. I followed up first thing in the morning to cancel. They could not cancel my order even though the item had not even been shipped. I am very cautious with companies like this. Not impressed.

When Placed the order they did not even mention about subscription. I was charged after a month for the full amount of the last order. Not going back again

I needed to 0ause my account, for a month, for travel purposes. However, customer service and 2 supervisors denied the pause and suggested I involve neighbors, family, or friends to make/receive orders for me or I will lose my status and my points. Let me tell you that it took me over a year to climb to a status of 30% and I've been saving my earned points (for a specific oil that's rather expensive) so this would not work for me. I asked had I been extremely ill and hospitalized then what, I'd be sanctioned for not order their monthly minimum? Her response was hopefully a family, friend, or neighbor would stand in so I wouldn't lose my status and points but there's absolutely nothing that would allow me to skip or paused without consequences. I've been a loyal member, ordering a minimum of $125 per month but sometimes $400 plus orders per month so when she added that other members depend on my orders to make money, it confirmed 100% that this is a pyramid scheme and doTERRA who makes multimillions doesn't have any consideration or care for the very people who buy and sell their products which make them all that money... I'm super disappointed, to say the least. I will be using my points for my next months order then leaving this company. The products are so much more than others great companies and I won't have to deal with their very strict policies with very fine print rules that don't support or benefit the buyers. I gave two stars because the oils are good quality and can be taken internally.
****However, recently (2023) Prop 65 has been added to anything claiming that can be taken internally now (on the website) which now states that each product contains lead and other chemicals known to cause cancer which was newly added to all oils that can be taken by mouth just this year of 2023. This is not only concerning to me but now I cannot sell them without notifying each buy about the law that states it's been known to cause cancer.

I became a customer in 2016. I cancelled my membership in 2017. The card attached to the account expired in 2019. Two weeks ago (8/2023) all of a sudden my account was charged more than $50. I called they said they would credit it back 2-5 business days. It's now been 11 business days still nothing.

Absolutely disgusting company from head to toe. The product is mediocre. It's a pyramid scheme which puts the dealers in debt. The people who actually make the oil live in poverty. It's truelly disgusting. Vice news did a segment on them.

The oils may be great but when it comes to Refunds, they make it IMPOSSIBLE. I sent a package back to them in December, it is now February and I still have not gotten my refund and when I called they denied my refund and offered me no solution. So not only did I not want the package they sent me, now I am out $$$! It is A TERRIBLE company and GREEDY!

I have used doTerra products for the past 7 years and doTerra's customer service has been exemplary. They personally answered every question and addressed the very few problems I've encountered...like when I received an order that was missing one item. I chatted in to a real person from their website and doTerra sent the product that day, no additional charges including tax and shipping. Or when I received a bottle of oil that had leaked during transit, reshipped with no charges. Or when my order never arrived, they reshipped the entire order without charges AND when the package finally arrived a month later, they said keep it, no charges. Each time it took less than five minutes to resolve with a real person. Very generous and trusting of the consumer. I choose when and what to order in my personal account. My loyalty order is completely customizable and can be closed any time I'm ready. I only have to chat in to do so. I have replaced most things in my medicine cabinet, cleaners, and personal products with doTERRA products. The annual membership, which gives 25% off every product and other perks if you want to take advantage of them, is cheaper than Sam's or Costco and you get a free peppermint oil as a gift for renewing. My family and I have been blessed with these products.

Doterra started out well but in the last year they have really watered down their oils. Past Tense to be particular. It used to help muscle soreness and warm up but now it just stinks. The smell isn't the same the feeling isn't the same it's just watered down crap. It's another greedy company just after their bottom dollar. Definitely buyer beware and a total letdown. Don't waste your money people!

After being employed by doTERRA International I can give insider review about quality of doTERRA products, services, and company culture that is no longer reflects Christian traditions where company become radical in terms of promoting diversity, equity, and inclusion on top of fanatic display of critical race theory. I feel that doTERRA no longer represents Utah Christian values and become one of the most radical companies I've ever worked for where Diversity, Equity, and Inclusion has its own department that is pushing LGBTQ ideas on all of their employees. DoTERRA HR consist of lunatics that push LGBTQ, critical race theory, diversity/equity/inclusion on all of their employees and if you ignore them, they will kick you out of the company. As for doTERRA products and after using their products for years, I personally realized that all of their product quality is NOT what they advertising on top of being unreasonably expensive and overpriced by comparing to any competitions. DoTERRA online technologies are completely 15-20 years outdated, have pretty much zero security, and an extremely poor quality. After learning about their security, I would never trust doTERRA with my personal information and especially my credit cards that literally can be hacked at any given point. I never created or shopped for doTERRA products online due to that security risk and neither should you!

I've been taking the Lifelong Vitality Pack for a couple years using my credit card. I wanted to discontinue my purchase and use my reward points. Im told I can't get into my account because my birthday doesn't jive with the date given at my sign up.? What! My address, my phone number and my credit card all match but somehow a date which could have been accidentally punched in by me or even changed by "someone" to lock me out of my account?!?... Keeps me from changing or withdrawing my order! What a way to trap costomers! This has to be illegal. I am not finished...