doTERRA

Unfortunately, it has been a very bad experience with Doterra. My first order came with no problems and I liked the quality of some of the oil I ordered. However on my second order, after a long delete, I received an empty box. Doterra claimed and excused them selves saying that they had had some problem with mailing their merchandise. After 20 days, I finally received the order, but changing it twice, which is a total scam. On 7/23/2020, I called customer service and the person who I spoke with was very rude and insulting, to the point tell me that I was trying to take advantage of the situation. She didn't want to give me her name and just hang up on me. I just decide to leave that like that and no buying anything else from this company. Now, a month later I found out that they make another unauthorized charge on my credit card. I report that to the bank. This is totally a fraud.

I have used doTerra products for the past 7 years and doTerra's customer service has been exemplary. They personally answered every question and addressed the very few problems I've encountered...like when I received an order that was missing one item. I chatted in to a real person from their website and doTerra sent the product that day, no additional charges including tax and shipping. Or when I received a bottle of oil that had leaked during transit, reshipped with no charges. Or when my order never arrived, they reshipped the entire order without charges AND when the package finally arrived a month later, they said keep it, no charges. Each time it took less than five minutes to resolve with a real person. Very generous and trusting of the consumer. I choose when and what to order in my personal account. My loyalty order is completely customizable and can be closed any time I'm ready. I only have to chat in to do so. I have replaced most things in my medicine cabinet, cleaners, and personal products with doTERRA products. The annual membership, which gives 25% off every product and other perks if you want to take advantage of them, is cheaper than Sam's or Costco and you get a free peppermint oil as a gift for renewing. My family and I have been blessed with these products.

When Placed the order they did not even mention about subscription. I was charged after a month for the full amount of the last order. Not going back again

I have dealt with four different reps who sell doTerra. Each one was pushy and the products/oils did not live up to what the reps stated. Told false information, was given medical advice by people not qualified to offer it, and harassed by one rep, viciously. When I reported this to the company, I never received a response. I contacted the company three times regarding this reps treatment.

The very first order I placed was several days late. When I inquired, their customer service reps were completely unhelpful - not their fault, nothing they could do. They wouldn't even credit me back on the shipping. I told them I expected them to honor their shipping commitment and didn't need it late. I plan to return the shipment when it finally arrives. The company obviously cares more about a few dollars in the short term that honoring and respecting their word and keeping customers happy and returning.

I'll start by saying I love Doterra oils. However I won't be buying from them again. Years ago the had a membership with a one-time $10 lifetime membership fee for 20% off products. It worked for a few years and then they discontinued it. When I reached out to CS they said they couldn't find anything about that type of membership being guaranteed for a lifetime. They also refused to refund me the $10. So they basically suckered me in and then pulled the rug out from under me. I sent them screenshots proving it WAS a lifetime membership. They just said thank you for sending those screenshots but still didn't give me my money back or acknowledge that the company had lied. To be transparent they did give me 50 points, whatever that means. I won't be ordering from them again so really doesn't matter. There are other good oils out there, go seek them out.

Where do i start? The oils are fantastic, they are a tad pricey initially when your first introduced to the brand but honestly when you consider how many drops are in each bottle and then the quality of the oils, they are worth every cent. They have many programmes that they provide support towards helping change lives for the better. I honesly can say doTERRA has changed my life for the better. Theres no pressure to purchase and use products your bot interested in. A great overall company.

This company markets their products as natural and healthy. My ex-roommates used them for approximately 3 years and I had constant sinus headaches. Scratchy throat, constricted breathing issues. On August 21,2020 I had severe sinus headache reaction to clove product and felt my throat closing up and left upstairs area. Still had sinus headache but my throat opened up. Also had severe sinus headache in late October 2020 to lavender product ex-roommate was using. Gave 30day notice November 1st and moved out mid November. I also tried to complain to FDA but their form is for drugs. FDA had warned this company about their marketing practices in 2014. Children and pets may be at risk as well as people like myself with allergies and asthma.

My problem is with the company, not the product. The way things are set up you have to order something every month. It will not let you empty your cart or remove my credit card info. You have to print a form, sign it with ink, scan it and email it back to them. If you don't they will keep charging you every month. I thought I had submitted my Notice of Termination form correctly but I must not have because they keep charging me. I tried submitting it again. If this doesn't work I might have to block my card and get a new one. They make it so hard to stop ordering. It's aweful. I want nothing to do with them anymore. Honestly, my feelings about the product are tainted by my experience with the company.

I bought several essential oils from a neighbour who sells them. A week of daily drinks of water with wild orange (One drop in a litre of water) gave me cystitis. One drop of cinnamon bark is way too strong to use in anything. Food tastes bitter rather than of cinnamon and the smell from a diffuser is quite unpleasant. It is therefore, of no use at all.
The wild orange and lemon I now use in the washing machine and in ironing spray.

I bought about 500 dollars worth of stuff, and got very little in return. The rewards are not worth anything. I called to see if I could return 2 of the items which were both around 100 dollars they said they could not. When I said ok what rewards do I get for it, the lady said nothing because it was my initial order. Even if it was a "loyalty" order, after spending 500 dollars, I would have received a whole dollars worth in rewards points. Great rewards program. However, it is not great enough to gain my "loyalty."