business logo of doTERRA

doTERRA

How would you rate doTERRA?
grey star
grey star
grey star
grey star
grey star
Utah
1 review
3 helpful votes
Follow Christine A.
Unfollow Christine A.
Send Message
Share Review
Report Review

Their products are the best on the market. Any time Ive ever had ANY sort of issue customer service goes out of their way to remedy it. Once they even replaced a stolen package from my porch at no charge

Date of experience: November 18, 2020
West Virginia
1 review
8 helpful votes
Follow Morgan C.
Unfollow Morgan C.
Send Message
Share Review
Report Review

So rude
April 19, 2021

I had to speak to the representative named Alicia. She was short and rude through a text. When you have an experience like this, it makes you wonder. I will be taking my business elsewhere. I have been a loyal customer and advocate since 2016.

Date of experience: April 19, 2021
Alaska
1 review
10 helpful votes
Follow Helen E.
Unfollow Helen E.
Send Message
Share Review
Report Review

Don't do doTerra
July 23, 2022

Go figure, this company and it's products are promoted by a Dr Paul O'Neill. I saw Dr O Neill at a cancer center in Corvallis Oregon. He was a incompetent locum from out of state. I have not been able to varify he even attended medical school. He did the wrong tests and incomplete testing. My info was not entered into the system. Everything he did was incomplete work. Not a trustworthy person. I would not waste money on doTERRA. This so called Dr is associated with other shady web sites designed to take people's money and or steal their identity.

Date of experience: July 23, 2022
Utah
1 review
3 helpful votes
Follow Sherry W.
Unfollow Sherry W.
Send Message
Share Review
Report Review

Love these Oils!
October 6, 2021

I've been using Doterra oils since the company built here in Utah County. Never had a problem with the product or the staff. I've seen a few miracles myself after using the oils — especially Deep Blue and Breathe

Date of experience: October 5, 2021
Illinois
1 review
18 helpful votes
Follow SILVIA R.
Unfollow SILVIA R.
Send Message
Share Review
Report Review

Not a good business
January 17, 2021

Joined them as a consultant, I like the products but even though they make it look as a good business it is not so. I was very disappointed when I finally understood all the rules but remained with the company. I would order one product and they send another one without explanation, customer service is not the best.

Date of experience: January 16, 2021
Canada
1 review
2 helpful votes
Follow Marie M.
Unfollow Marie M.
Send Message
Share Review
Report Review

I love this product
October 9, 2021

I absolutely love doterra! I am a chronic pain sufferer with fibromyalgia, this product has allowed me to cut down on meds a bit. To me that's a bonus! To the person who said they continue to get the previous months order over and over, just edit that section and you will no longer receive that order.

Date of experience: October 7, 2021
Florida
1 review
3 helpful votes
Follow Stacy B.
Unfollow Stacy B.
Send Message
Share Review
Report Review

Love the products
June 4, 2022

I have never had a problem with dōTERRA customer service, ever. I've been a member since 2017 and I've never had a bad experience with them. I love all of their products, and they actually work well for me and my family. I will say, they are higher priced than I now care to pay, so I keep my monthly orders low. I don't mind paying $25 a year for it, plus a free 15 ML of peppermint! They have a Bogo about 4 to 5 times a year, and they are usually really worth the money. Right now, I have past tense on my neck and head and my pain is gone. I will say, the scent is a little overwhelming. Other than that, I'm a dōTERRA girl.

Date of experience: June 3, 2022
Canada
1 review
3 helpful votes
Follow Daniel M.
Unfollow Daniel M.
Send Message
Share Review
Report Review

Great oils!
November 20, 2019

My mother gave me the difusser and the lavanda oil because I have troubles relaxing while I'm falling asleep. My friends love the smell in my room when they come to visit me.
I have to say that is one the gifts I've ever received! I thought it wasn't going to work like any other oil but now I'm a fan haha

Date of experience: November 20, 2019
Alabama
1 review
4 helpful votes
Follow Melissa C.
Unfollow Melissa C.
Send Message
Share Review
Report Review

It is a scam...
August 28, 2023

Causes rashes and horrible health problems.Typical pyramid scheme.an absolute horrible company.Should not be allowed to take advantage of sick people..

Date of experience: August 28, 2023
Wisconsin
1 review
45 helpful votes
Follow Leslie R.
Unfollow Leslie R.
Send Message
Share Review
Report Review

Horrible Company
March 24, 2017

I signed up with doTerra a few weeks ago. It's been a horrible experience to say the least. The wellness advocate who signed me up took 35 dollars in cash from me and pocketed it. DoTerra has no record of me paying the money. To make matters worse this woman used my credit card information and placed a doTerra order under my name. DoTerra's responded with" We are sorry you are unhappy " Unhappy is NOT the word I would use. This company is a joke.

Date of experience: March 24, 2017
Kentucky
1 review
4 helpful votes
Follow Mandy C.
Unfollow Mandy C.
Send Message
Share Review
Report Review

As a massage therapist I love the oils and use them daily but what really sold me is the customer service. I have had to call twice in the past four years once for receiving a wrong order and once for a lost package. Both times they were amazing and fixed the issue right away. It's always a real person who is upbeat and courteous.

Date of experience: May 23, 2022
California
1 review
1 helpful vote
Follow Genevieve M.
Unfollow Genevieve M.
Send Message
Share Review
Report Review

I have used doTERRA for over 8 years. I haven't had any problems with them or the product. I love that I have natural remedies in my home for my children. I am seriously building my team right now and am very excited to see where I will be in a year with this company!

Date of experience: August 29, 2022
Wyoming
6 reviews
25 helpful votes
Follow Jessica T.
Unfollow Jessica T.
Send Message
Share Review
Report Review

Yup! I am a wellness advocate for doTERRA, BUT I started out as a regular customer for the first 8 months. And can't even imagine ever being without these precious oils now! They have truly changed my life! And I would be crazy not to want to share what I have learned with the world!

Date of experience: July 21, 2015
Massachusetts
1 review
6 helpful votes
Follow Joe H.
Unfollow Joe H.
Send Message
Share Review
Report Review

The company is raping the land and have even hired a man named Hassan who is accused of being a rapist in Africa which they know about and were informed about in 2018 and they continue to support his lying and malpractice by not following through with his agreements with local villages and instead of paying them in cash as promised he gives them food which is absolutely absurd and a total downright malpractice that needs to be fixed immediately before there is no more frankincense left in the world because of them and they will forever go down as being the company that took frankincense away from the world

Date of experience: October 14, 2022
Texas
1 review
6 helpful votes
Follow Gheorge H.
Unfollow Gheorge H.
Send Message
Share Review
Report Review

Best product ever
July 24, 2020

Most tested and most trusted. Saved my boys health issues. Never heard of essential oils but once we received the DōTERRA oil kit, it changed our life. Don't have a pediatrician anymore, and with 4 kids that says a lot.

Date of experience: July 24, 2020
Virginia
1 review
2 helpful votes
Follow Kim H.
Unfollow Kim H.
Send Message
Share Review
Report Review

Quality Quality Quality
November 9, 2021

I have been using doTERRA essential oils for 5 years now. I have an account. After reading some negative reviews I'm shocked. From their site to their customer service, I don't think they could make it any easier. I took advantage of the company's LRP and it's paid off! I guess you can't make everyone happy!

Date of experience: November 9, 2021
Washington
67 reviews
1003 helpful votes
Follow Melinda L.
Unfollow Melinda L.
Send Message
Share Review
Report Review

I think doTerra is a marginal company AT BEST. Their "virtual office" is impossible to use, it's your basic MLM that is very poorly structured so a customer like me just always has this little carrot dangled in front of my face the get something free, but it never happens. They do have a super cool cod water diffuser that is great... until it breaks (mine did) and they wouldn't give me free shipping or a discount on the diffuser... so I think I am done buying from doTerra. I just think the company is poorly run and I have a better (non commercial guy) way to buy essential oils.

Date of experience: August 27, 2015
Colorado
1 review
34 helpful votes
Follow Lucia v.
Unfollow Lucia v.
Send Message
Share Review
Report Review

SCAM!
October 22, 2018

I was charged for products I did not order. Please know do terra is a multi marketing company ( it is the Amway of essential oils)
The products are overpriced and over rated. Please don't think these oils cure things; they don't. The sales rep tried to convince me the oils will cure seizures. Crazy! This is corrupt company. STAY AWAY!

Date of experience: October 22, 2018
Virginia
1 review
7 helpful votes
Follow Lucy H.
Unfollow Lucy H.
Send Message
Share Review
Report Review

Trap
July 17, 2022

I've been taking the Lifelong Vitality Pack for a couple years using my credit card. I wanted to discontinue my purchase and use my reward points. Im told I can't get into my account because my birthday doesn't jive with the date given at my sign up.? What! My address, my phone number and my credit card all match but somehow a date which could have been accidentally punched in by me or even changed by "someone" to lock me out of my account?!?... Keeps me from changing or withdrawing my order! What a way to trap costomers! This has to be illegal. I am not finished...

Date of experience: July 17, 2022
Utah
6 reviews
120 helpful votes
Follow Julie L.
Unfollow Julie L.
Send Message
Share Review
Report Review

I've used doterra essential oils for years, but after some extensive research I did in the industry last year I realized that there are many different companies that offer high quality 100% pure therapeutic grade essential oils (not just doterra). I took a chance to try out a few different companies and found a replacement source last year that is better quality imo and I have been saving about $80 a month on the amount of oils we use in our family each month. I wouldn't recommend doterra as their MLM marketing model will require them to always overcharge for their oils.

Date of experience: August 8, 2015

Overview

doTERRA has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. doTERRA ranks 507th among Vitamins & Supplements sites.

service
40
value
38
shipping
35
returns
34
quality
36
This company does not typically respond to reviews