website thubmnail of Dollar General
How would you rate Dollar General?
grey star
grey star
grey star
grey star
grey star
Georgia
1 review
1 helpful vote
Follow Angelina C.
Unfollow Angelina C.
Send Message
Share Review
Report Review

Love this store, good quality items and great prices! With the extremely friendly lady at the front checkout- there is even more to love! Wish I had gotten her name! She told me the store was under new management, I haven't lived in Snellville long, so not sure how it was before new management but am impressed with it now! Will certainly be back really soon & is now one of my favorite stores! It is really close to home so will surely be a frequent shopper! Thank you!

Date of experience: July 4, 2023
Georgia
1 review
6 helpful votes
Follow Heather L.
Unfollow Heather L.
Send Message
Share Review
Report Review

I used to love dollar general. But now and days you can't walk down half the aisle do to carts of stock being on the floor, no matter what day of the week it is. I understand needing to make a profit by keeping cost low. But every store I go into is like this. It is a safety hazard to customers and employees as they risk having product fall on them, and it's also a fire hazard as the other day you couldn't get down 5 aisles even without a cart. Dollar general should not be allowed to continue to operate with such poor working and shopping conditions!

Date of experience: April 6, 2022
Georgia
1 review
1 helpful vote
Follow Kelly D.
Unfollow Kelly D.
Send Message
Share Review
Report Review

Manager sucks
May 27, 2021

Manager at store #******* needs to find another job. Because sitting behind a desk accusing a fifteen year old of stealing is very very wrong... all because the fifteen year old was standing on the same isle as a women who was being accused of stealing. Stupid manager said fifteen year old walked into store with women being accused of stealing... wrong... she walked into the store with her grandmother... me... my granddaughter had to go outside and get a buggy because there were none in the store and just happen to follow this women in the store... really! I wouldn't shop at that store again if my life depends on it... she should be out getting buggies instead of accusing a fifteen year old who had to be frisked because this stupid so called fat blonde girl said she was caught stealing... I watched the video. My granddaughter never once stuck anything anywhere... and of course no apology was given... yeah good management...

Date of experience: May 27, 2021
Wisconsin
1 review
4 helpful votes
Follow Steve L.
Unfollow Steve L.
Send Message
Share Review
Report Review

Dollar General would be a textbook example of how NOT to run a store! They are always understaffed, often only one person or two to run the store. Frequently, no one at the register for long periods of time. Lots of turnover, I imagine pay is minimal. Must always check your receipt because of overcharges on items, especially SALE items. Have walked out of store without purchasing anything several times because no one was at register. Their online coupons don't work! This seems to hold true for many of their locations so can only assume it is a corporate problem!

Date of experience: January 15, 2024
California
1 review
2 helpful votes
Follow Roberta A.
Unfollow Roberta A.
Send Message
Share Review
Report Review

Nasty Check Out Lady!
February 9, 2022

2/9/22…. Went to Dollar General in Eagle River, WI this afternoon for the first time moving here. Store was nice but the check out lady was rude and down right nasty. I asked her a few common questions and she would snap back with the answers. I always try to see the good in people and realize we all have a bad day, but with her demeanor and the way she snapped at me after each of my questions you can bet I won't be coming back. Totally uncalled for the way I was treated! This lady is going to hurt your business in the long run if you keep her on.

Date of experience: February 9, 2022
Oklahoma
1 review
1 helpful vote
Follow D F.
Unfollow D F.
Send Message
Share Review
Report Review

This is the 4th and last time I will shop at a Dollar General! I have been repeatedly miss lead by their sales and items. When I get to their counter, I either get told their machine is down and cannot honor your phone number for sales and discounts. Or I get told a sale is already over when there are more than one sign still up, representing a (the) sale item is still on sale. The cashiers are never helpful and just say oh well. This is miss leading to consumer. Definitely not good business practice. I have call corporate, which is also a joke as they will send you to multiple people throughout the company to get you nowhere. As I said, I am done with a Dollar General and I will never shop there again, unless I find their business practice has changed.

Date of experience: September 5, 2023
Texas
1 review
3 helpful votes
Follow Dan S.
Unfollow Dan S.
Send Message
Share Review
Report Review

Dollar General doesn't care about their customers or employees ask they care about is the profits. Customers can complain all they like but DG laugh and tosses those complaints in the trash. I worked for this store for 6 years, cost me my health which they didn't care about. I seen first hand what they did with customers complaints nothing

Date of experience: January 27, 2021
Louisiana
1 review
2 helpful votes
Follow Thomas S.
Unfollow Thomas S.
Send Message
Share Review
Report Review

Great staff
December 13, 2020

Went to one of the local dollar general stores, and didn't see what i was looking for. Before i left a lady named Makayla recognized me, asked about what i was looking for, and retrieved some product from the stockroom for me. She did all of this with a smile. Dollar general store #******* in hammond, la. Should know that Makayla is an exceptional employee who works everyday to make sure that her customers are taken care of. The store is neat clean and organized. I CAN shop ANYWHERE i choose, but im ok going to my local dollar general. I hope someone important in the organization reads this

Date of experience: December 13, 2020
Missouri
2 reviews
2 helpful votes
Follow James M.
Unfollow James M.
Send Message
Share Review
Report Review

Qulin, MO
October 19, 2021

My wife worked here until tonight. She starts a much better job Monday! Their reviews are fake. Her manager and district manager made her as ASST MNG write fake reviews nightly with receipts customers didn't take. They're horrible people to work for and very rude! The product in this store goes bad often because they won't fix the AC or refrigeration in the coolers. Joanna the store manager and Amanda the district manager are very unprofessional and very untrained for management. I'll never shop at any DG again!

Date of experience: October 19, 2021
Arkansas
1 review
2 helpful votes
Follow Gina M.
Unfollow Gina M.
Send Message
Share Review
Report Review

I visited Dollar General on Arch Street and pike. I noticed the signed stated mask required was removed from the door. I also witnessed for the third time a employee not wearing a mask. It is very upsetting and disturbing that people take other people safety for granted. No one wants COVID-19. It's very disgusting! I want be shopping there again and I will make sure to tell my family and friends to avid this store. It may save there lives!?

Date of experience: December 24, 2020
Missouri
1 review
1 helpful vote
Follow Drew H.
Unfollow Drew H.
Send Message
Share Review
Report Review

Was a former employee and was sexually assaulted by a training store manager, he grabbed me by my whole neck and almost pulled me from the office chair... Made me feel so uncomfortable unsafe and very unwelcome I feel so disgusted... I stayed an additional month to comfort this problem and they looked at me as I was speaking tongue. Made me feel lesser of a person for sure... Your caught on cameras my dude... But y'all don't wanna address it? I hope to see my lawyer soon you put me two months out of work bcuz of this and you guys don't want to answer or look into the problem... I'm so disgusted in a malti billion dollar company... Only takes matters in there own hands when there stores get shot up in a drive by... #killed two employees for them to pay the families wow that's gross as could be...

Date of experience: March 20, 2024
New York
1 review
3 helpful votes
Follow chimaren t.
Unfollow chimaren t.
Send Message
Share Review
Report Review

I run to Dollar General to get dryer sheets. Only one kind, overpriced but for a digital coupon which I assume gets generated at the register. No. I have to go home, log in, and give them my phone number for life so they can harass me for the pleasure of attempting to get a decent price on any everyday item at their store. I say bullsh*t. Now I have to go back and return it on principal, and rethink ever going there again. What a waste of time.

Date of experience: August 9, 2021
New Jersey
4 reviews
4 helpful votes
Follow Finn L.
Unfollow Finn L.
Send Message
Share Review
Report Review

Bought enough items to reach $25 but wouldn't accept the $5 coupon (Saturdays).
Not the first time this happened.
Maybe if enough customers cancel and walk out they will fix their faulty system.
Oh, and living in the country it's a 8 mile drive to and from the store (16 miles).

Date of experience: March 9, 2024
Texas
1 review
2 helpful votes
Follow Jay S.
Unfollow Jay S.
Send Message
Share Review
Report Review

Discrimination
March 29, 2020

Today I was discriminated against by dollar general. I have a underlying medical condition. Which makes my high risk for covid-19. But because I 'm no over 65 I was denied the ability to show at your store. This company need to do better at taking caring ALL high risk individuals instead of just seniors.

Date of experience: March 29, 2020
Florida
1 review
17 helpful votes
Follow Gigi B.
Unfollow Gigi B.
Send Message
Share Review
Report Review

This store manager Monique was extremely rude to me! Her attitude is beyond nasty and she treats customers like crap. She was pissed off that she was the only one working during the hour and decided to take it off on the customers. She was choosing not to serve customers that didn't wear their mask perfectly to her liking. Even those wearing masks were turned away. She decided to call the cops, she is a horrible person. It is obvious she hates her job but she should not be taking it out on customers!

Date of experience: May 16, 2020
Texas
1 review
12 helpful votes
Follow Tierra B.
Unfollow Tierra B.
Send Message
Share Review
Report Review

I ordered from dollargeneral.com. At first they charged me an extra $2 dollars. I called and they said it was a processing charge to verify my card and that they were going to refund the extra $2 back... WRONG! They never refunded me back! Next thing I know they charged an extra $16! Contacted them again, they gave me the run around and didn't do anything about it. Scam artists! Not to mention delivery takes forever! I will never buy anything on there again!

Date of experience: September 17, 2017
Alabama
1 review
0 helpful votes
Follow Cindy P.
Unfollow Cindy P.
Send Message
Share Review
Report Review

It stinks, the floors are nasty, open and unopened items are laying on the floor and everything is in disarray. I am surprised the health department hasn't closed it. Ceiling tiles are down from leaks and there is a moldy smell. I have never seen a place of business in such bad condition. I would like to go again but not until there is some improvement. I have always liked Dollar General and I hope they go back to keeping their store in tip top shape. This is the only time I have written a review as I was so surprised by it's condition.

Date of experience: June 30, 2022
South Carolina
1 review
0 helpful votes
Follow John C.
Unfollow John C.
Send Message
Share Review
Report Review

Meat Selection
September 19, 2022

Dollar General is an Akron's awesome store, relatively cheap and easily accessible. The only problem I have which could easily be rectified is the meat selection, they have a nice vegetation aisle but to go along with that you should also add more of steak, chicken, and hamburger meat style selection.

Date of experience: September 19, 2022
North Carolina
1 review
0 helpful votes
Follow Faith H.
Unfollow Faith H.
Send Message
Share Review
Report Review

Worst customer service ever and go ahead and be prepared for half your stuff not to be put in your bag after you pay for it. And when you go to call the number it won't let you get through to a human being and that's me calling four different numbers. So I will never shop at this s***** store again I want to get treated like crap I'll go somewhere else I don't know how they stayed in business this long to be honest with you their store looks ugly it's all out of disarray and this has been my final experience. The last two times they "forgot" to put an item I paid for in my bag and I shouldn't have to go back Everytime not check behind the person getting paid to do a job. What a joke!

Date of experience: March 2, 2024
Florida
2 reviews
3 helpful votes
Follow Pat B.
Unfollow Pat B.
Send Message
Share Review
Report Review

This Dollar General store has improved 100 percent since Mr. Kendrick(might be wrong spelling) has been involved with the store. The store is clean, I can always find what I need(and more). I am amazed by how even the staff has become nicer & more helpful. Before Mr. Kendrick, some of the staff even acted like you were bothering them for coming into the store! Thank you Mr. Kendrick for all your hard work. You never seem to slow down! I'm a senior citizen & you always look out for us. Pat BrittAnderdon, RN

Date of experience: December 4, 2020

Overview

The company's reputation is marred by significant concerns regarding customer service and employee treatment. Many customers report negative experiences with unhelpful and rude staff, inadequate training, and a lack of responsiveness to complaints. Issues with product quality and the fulfillment of promotional offers further exacerbate dissatisfaction. However, some reviews highlight positive interactions with friendly employees and appreciation for the store's convenience and pricing. Overall, there is a notable trend of frustration among customers, indicating a need for improved employee training, better management practices, and enhanced customer support to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
273
value
248
shipping
113
returns
152
quality
206
+96