website thubmnail of Dollar General
How would you rate Dollar General?
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Illinois
6 reviews
18 helpful votes
Follow Kay G.
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Variety
March 17, 2016

Some things you find are so great and then others are poor quality.

Date of experience: March 17, 2016
California
1 review
0 helpful votes
Follow Eileen W.
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Recently Tuesday Jan 23. I went in Menominee Mi store. I went and bought my groceries and few other things and checked out and realized I forgot my debt card so asked cashier to hold up I didn't have enough on me for everything. He got mad and proceeded to insult and humiliate me. Told me from now on I should go to a store prepared and when I have money for it and proceeded to take his arm wipe off his counter throw the stuff I made him have to put back the whole time insulting me. I was never treated so bad in a store in my entire life. Yes I was rushing around my husband was late for chemo and had to rush out of the house and I didn't realize I left my card at home but to have a cashier announce to everyone in store pulling a temper tantrum and standing there insulting me was the worst thing ever. On top of everything else I am having to deal with personally is horrible. I was a manager for one of your stores for yrs and would have fired him instantly for treating any customer that way. I told him as long as you are here I will never step foot in that store again and he thanked me. It is unbelievable how the store has gone downhill. No one wears shirts or name tags any longer. Just normal street clothes you don't even know they are an employee until they might pick up a box or go behind counter. They are not people oriented they stores are not open when they are supposed to be. They are filthy. The store in Stephenson humiliated an elderly friend of mine by refusing to check him out stating he was short staffed and had to use self check out and he even said he didn't know how and cashier told him well your going to learn now and proceeded to show him how to use it the whole time the customer could have been scanned out and gone. I scanned my friend out to help as a friend and a concerned customer could not believe my ears or eyes then couple weeks later I'm humiliated in another store! I'm ashamed to even connect my name with your business. I left on good terms (broke my arm and it would not heal oh and 3 yrs later still broke but learned how to use it.) But just breaks my heart to see my old store that I took so much pride in look the way it does. Staff the way they are. I will only go there now after my 2 experiences if I absolutely have to. Heartbreaking, ashamed, disgusted. And the worst part is I know it's just not happening to me and I know nothing will change! Miss the old dg!

Date of experience: January 28, 2024
Virginia
5 reviews
0 helpful votes
Follow Penny L.
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Love Dollar General but wish wish wish you would continue to carry yarn!

Date of experience: February 6, 2015
Texas
13 reviews
3 helpful votes
Follow Trish S.
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For a cheap store they have good products at decent prices.

Date of experience: January 24, 2015
California
5 reviews
1 helpful vote
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AMAZINGNESS!
April 26, 2016

Read previous title 1,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000 times

Date of experience: April 25, 2016
Michigan
7 reviews
2 helpful votes
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I can find things there that are cheaper but good quality

Date of experience: August 22, 2016
Florida
20 reviews
6 helpful votes
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Low prices
May 21, 2016

Need to save money on some items. This is the place.

Date of experience: May 21, 2016
Virginia
1 review
0 helpful votes
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Prices
February 9, 2023

Prices Have Become Crazy! Dollar Tree Now Carry Same Product s For Half The Price! New Items 3 To Five

Date of experience: February 9, 2023
Florida
1 review
0 helpful votes
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Empleada sin modales
January 25, 2024

Hoy dia 25 de enero de 2024
Fui a comprar una leche.Usualmente siempre entro a ese(4940 Saufley Field Rd. Pensacola, Florida) lugar pues esta cerca de casa. La empleada Melissa no levanto su vista, no saludo, no pregunto si yo estaba buscando algo, estaba usando la escoba a mis pies, no seexcuso, no le importo que yo estaba sperndo para pagar, se fue del frente. Muy grosera dijo que las cajas registradoras estaban vacias. Estaban vacias es muy cierto pero yo habia olvidado mis lentes y no podia ver.
Ella muy descortes, mirando a lo lejos no me cobro mi mercancia.
Estaba enojada con la vida sin yo tener la culpa.
Esa era mi tienda de paso a casa,, pero gracias a Melissa voy a buscar otra.por que no es la primera vez que me ocurre eso ahi.

Date of experience: January 25, 2024
Illinois
1 review
0 helpful votes
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Lost a customer
March 27, 2025

I went to the Dollar General today. Store # is ******* Kevil Ky. Going by the website and the signs in the store to pick up my client some leggings. Price rung up over $11. When I told the girl at the check out, she said it didn't matter, I had to pay what they rung up. Her manger, Amanda came up and gave me the $5 for them. This employee is always rude to me and others. When I left bith were laughing. Something needs to be done to this lady. I will drive extra miles to go to another store!

Date of experience: March 27, 2025

Overview

Dollar General has a rating of 1.7 stars from 626 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dollar General most frequently mention customer service, district manager and digital coupons. Dollar General ranks 696th among Discount Shopping sites.

service
273
value
247
shipping
113
returns
153
quality
206
+96