website thubmnail of Dollar General
How would you rate Dollar General?
grey star
grey star
grey star
grey star
grey star
Pennsylvania
1 review
0 helpful votes
Follow Ann Elk g.
Unfollow Ann Elk g.
Send Message
Share Review
Report Review

I USED to shop at #8265. Till an associate very harshly shouted at me because I had to move
A stock cart that was blocking my access to an item I wished to buy! Nice to know the customer come last at DC! I will never shop at this or any other DC store,

Date of experience: March 21, 2025
Illinois
1 review
0 helpful votes
Follow Amanda A.
Unfollow Amanda A.
Send Message
Share Review
Report Review

I just when to the store to make a huge purchase and when a got to the register I asked the cashier that if an order to get the discounts do I need
The app and he said yes and started laughing on me same as another employee. I told
Him that I used to have it (the app) but I did not like
They reaction. They are supposed to help us not
To laughed on us and just been there playing and talking doing nothing cos there where no costumers while the store is a mess and some of the products does not even have a price

Date of experience: March 23, 2025
Ohio
1 review
0 helpful votes
Follow Mad D.
Unfollow Mad D.
Send Message
Share Review
Report Review

This is the worst dollar general EVERRR. The employees are always so rude. The shelves are NEVER stocked. There is always stuff in the isle so you can't get around. Seems like they can't ever keep anyone! I would NOT RECOMMEND TO ANYONE.

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
Follow Janice M.
Unfollow Janice M.
Send Message
Share Review
Report Review

A bully manager
February 12, 2025

I purchased some Lays potato chips five days ago. I thought they were buy two get one free, but they were buy two get two free. I tried to call the store by the number on the receipt to see if I could come back and get my two bags free and the phone number went to busy signal. If you call the number right now, it comes right to a busy signal. I drove back to the store that night with my receipt trying to get my bags of chips. It was a Friday night. The store manager said that I couldn't use my receipts. I needed to have the bags of chips. I told him I would've known that if the phone had been working. I had the receipt, but he said I needed the bags of chips. He was a bully. I actually wrote into Dollar General website to complain about this and didn't hear a word. Don't go to the Dollar General in Wildwood Florida on 301.

Date of experience: February 7, 2025
Mississippi
1 review
0 helpful votes
Follow Stephen H.
Unfollow Stephen H.
Send Message
Share Review
Report Review

Sale items notavailale
January 19, 2025

I visited 5 DG stores this week within 7 miles of my house for the first time in about 6 months to purchase some iterms in addition to several sale items. None of the 5 stores had any of the sale items so I did not buy anything. This just reminded me why I have not shopped at DG in a long time. They never have any of the items that they claim to have on sale. The sale ad is just a ploy to get people into the store hoping that they will buy something else. Not me. I did not buy anything.

Date of experience: January 15, 2025
Georgia
1 review
0 helpful votes
Follow Nun ya B.
Unfollow Nun ya B.
Send Message
Share Review
Report Review

Hi
December 24, 2024

Yup that's why we are so lucky with this guy in charge we need a better coach for this squad than this team in general but I don't think he can be trusted in a position like that at all he can be a good fit in this position if he's a good u ii oi

Date of experience: December 24, 2024
Georgia
1 review
1 helpful vote
Follow keith c.
Unfollow keith c.
Send Message
Share Review
Report Review

SALE ON PEPSI PRODUCTS. SO PRINTED COUPON OFF OF DG WEBSITE AND STORE WOULD NOT TAKE AS IT WAS TO BE DIGITAL. A BUNCH OF CRAP IF YOU PUT ON YOUR WEBSITE YOU SHOULD HONOR IT. WILL NEVER TRUST THEM AGAIN. THEIR ADDS ARE NOT FOR EVERYONE AS THEY WANT YOU TO ADD AN APP ON YOUR PHONE. WELL MANY OF US DO NOT USE APPS WE USE A COMPUTER. YOU HAVE LOST A CUSTOMER AND OTHERS AS WELL

Date of experience: December 26, 2024
Washington
1 review
0 helpful votes
Follow Ann W.
Unfollow Ann W.
Send Message
Share Review
Report Review

Cashier's full of drugs,
December 21, 2024

Cashier's full of drugs and can barely function! Told manager and she said she wasn't smoking crack! I told 6who mentioned crack! She acted like she was high too but she is pregnant! They are always outside smoking! The pregnant manager too!

Date of experience: December 21, 2024
Ohio
1 review
1 helpful vote
Follow Kimberly J.
Unfollow Kimberly J.
Send Message
Share Review
Report Review

Employee
November 16, 2024

I worked there for a few days at the DG market. I wasn't trained properly. I scanned boxes on day 1. Day 2 I watched the policies online. Day 3 someone showed me how to open the safe and let me use do the register a few times. I was told I wouldn't be alone for a while until I was trained. Day 4 the schedule has me working alone for 3 hours and closing the store. I wasn't trained to do any of that. So I had to quit. I didn't even know how to turn the lights off or on. It's a horrible company to work for. The staff has a couple of nice people but the women were very unfriendly and cold towards me. It wasn't a good work environment anyway. They throw you to the wolves and play favorites. Beware!

Date of experience: November 16, 2024
Florida
3 reviews
1 helpful vote
Follow Sunny S.
Unfollow Sunny S.
Send Message
Share Review
Report Review

After a lengthy conversation with service rep at headquarters I was given a complaint # and assured a call back.No response, photos speak for themselves.Venice. Florida
SHAMEFUL!

Date of experience: November 23, 2024
Indiana
1 review
1 helpful vote
Follow Charles S.
Unfollow Charles S.
Send Message
Share Review
Report Review

8350 Michigan Rd, Indianapolis, IN *******, 2024/08/07: Survey-for-drawing-entry part of receipt was given, and change amount announced, but the transaction part of the receipt was not given so survey cannot be taken. Announced change amount was given, but at home review of prices shown online for same products at that store (which match remembered shelf labels) comes up cheaper (with tax included) than what was paid. Conforms with consensus...Buyer beware.

Date of experience: August 7, 2024
Michigan
1 review
0 helpful votes
Follow Maria V.
Unfollow Maria V.
Send Message
Share Review
Report Review

I went to the dollar general store#******* while visiting my daughter in Michigan.

The gentleman was very helpful and friendly. I like good customer service. While checking out, I hut the wrong face, and thought I hit a smiley face. Sorry about that.

It was great customer service!

Date of experience: June 3, 2024
Indiana
1 review
2 helpful votes
Follow Elizabeth g.
Unfollow Elizabeth g.
Send Message
Share Review
Report Review

Waste of time planning my Saturday shopping trips,yet again the coupons were not all coming off,I just said forget it and walked out! I really need to be done with thisstore,this store, stick to CVS!

Date of experience: October 5, 2024
Oklahoma
1 review
1 helpful vote
Follow M R.
Unfollow M R.
Send Message
Share Review
Report Review

As usual I've been ripped off By dollar general! Not only did the boy Who checked me out lie about My savings being reflected, But when I ask to put my number in so I should be sure to get my number Savings he wouldn't let me, and stated I didn't need to He saw the savings reflected Already... And of course I guess it's my responsibility to make sure I get a receipt!? I was stupefied At the total after being told my discount was applied come to find out I was ripped off For $5.75... Yeah that's not a whole lot but it's enough When you have to put up with rude People that are ripping you off constantly... This company Has nickel dime and dollar'd me Repeatedly Almost every time I go in there there's Manipulation! I would say would be fair to say Through the years they probably taking me for over $60... It feels like A punch in the gut when I know they rip me off and I don't even wanna deal with it cause she'll spend hours and hours and hours and hours and hours talking to rude people And you'll never get your money Back! I think this company should give their customers Extra funds When they have to spend hours on the phone to try to collect money that was outright stolen from them by their employees... I tried to call immediately when I realized I was ripped off And nobody will answer the phone at the store that ripped me off Or any other store!

Date of experience: October 13, 2024
Texas
1 review
3 helpful votes
Follow Melanie H.
Unfollow Melanie H.
Send Message
Share Review
Report Review

Wasteful spending
June 22, 2024

They spent all that money to put in self checkouts, then decide that it's too easy to steal so we go to 1 checker 1 checkout stand Why is that all the good people have to face the wrath the the demons. Hello they are not stealing because of self checkouts they are clearly doing the sloppy work of the devil and if you had a brain you could easily stop it but unfortunately you just decided to make us all suffer while your one checkout stand is working with all the customers lining up, they could literally wipe your store out Wake up America save your own souls

Date of experience: June 22, 2024
Washington
1 review
2 helpful votes
Follow Informed C.
Unfollow Informed C.
Send Message
Share Review
Report Review

Treat employees terribly. This reflects in every aspect of the company. They have yet to realize if you treat employees good, there is better performance overall. They encourage DMs and above to threaten those below continuously.
Be careful of anything you purchase also. Items come in frozen as well as subjected to extreme temperatures which negatively affect the quality, medicines - food - baby food and formula are some good examples. Further, they send food in totes that are never cleaned, therefore items (i.e. Food, medicines, toothpaste, skincare, etc) come in totes that have mold and all kinds of gross in them, not to mention the cross contamination. Fresh foods such as lunchmeats, butter, cheese, yougurt. Keilbasa and so on, are often shipped in totes of water that has been sitting in them from being rained in when people don't flip them over.

Date of experience: June 6, 2024
California
1 review
2 helpful votes
Follow Bethany S.
Unfollow Bethany S.
Send Message
Share Review
Report Review

I stopped in 2 months ago to get balloons blown up for a gender reveal and was ripped apart for not calling ahead to "give them a heads up." I only needed 5 balloons blown up……I then stopped for a baby shower to get balloons blown up and called 1 week in advance to *make sure it was ok to stop in* I asked to drop the balloons off and pick them up in the morning for the baby shower. The lady who blows up the balloons said the girl who worked the next morning "couldn't tie the balloons." And asked to blow them up right then. The balloons were deflated the next morning! I am appalled by the way they talk to their customers. The gentleman behind the desk is very sarcastic and talks to his customers like they know nothing. I don't see how they are able to keep their positions. I would rate these workers in the negative if I could.

Date of experience: June 22, 2024
Mississippi
1 review
3 helpful votes
Follow Bobbie Jo G.
Unfollow Bobbie Jo G.
Send Message
Share Review
Report Review

Store is never attended
October 9, 2023

Store ******* is never attended the workers just set outside and smoke cigarettes while shoppers are left inside to find things for them selves and use self check out. The manager when on duty sets in the office and does not come out. I've been disappointed in stores before but this one is by far the worst. They might as well give the jobs to a computer

Date of experience: October 9, 2023
Ohio
1 review
3 helpful votes
Follow Michael L.
Unfollow Michael L.
Send Message
Share Review
Report Review

Store 04673
February 16, 2024

Stay away from this shop. Many times I have went here and after making a purchase for workers placing chemicals into the same bag as foods. I have mentioned this many times only to be laughed at. If you find your self in Ohio at this store do a fast search there is a family dollar just 3 blocks away. Much cleaner and better staffed.

Date of experience: February 16, 2024
Florida
1 review
1 helpful vote
Follow fernando m.
Unfollow fernando m.
Send Message
Share Review
Report Review

Rude and insulting
November 3, 2023

I was at a Dollar General in Glen St. Mary, Florida and was treated rudely and insulted by the manager after asking if the Christmas Wooden Soldiers were on discount as the sign read 50% off. She appeared to be in a bad mood initially and accused me of being argumentative with the cashier. I had asked initially and was told the discount would show up on the receipt which it did not. I inquired twice and was told that these were not Christmas Ornaments and were not on sale. The manager assumed I spoke Spanish and angrily tried to explain it. I told her to speak to me in English as I am an American and veteran and didn't appreciate her attitude towards me and my wife. I definitely will not be returning to this store again to be mistreated. What happened to "the customer is always right "? No respect from these folks at this store. Recommend you be careful with this staff

Date of experience: November 3, 2023

Overview

Dollar General has a rating of 1.7 stars from 626 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dollar General most frequently mention customer service, district manager and digital coupons. Dollar General ranks 696th among Discount Shopping sites.

service
273
value
247
shipping
113
returns
153
quality
206
+96