website thubmnail of Dollar General
How would you rate Dollar General?
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Vermont
1 review
1 helpful vote
Follow Deborah H.
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Poorly run store
April 8, 2022

Everyone who works there seems to be friend of manager. Manager daughter putting up freight even tho she is not employee shelves are empty cashier holding customers baby while on register aisles blocked with u boats when asked to move replied district manager said to put them there, two or more employees outside smoking most of the time i come in only one register open despite long lines. I could go on and on!

Date of experience: April 8, 2022
Ohio
1 review
3 helpful votes
Follow Kimberly B.
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The Dollar General on Main Street Dayton Ohio was starting to get better especially after remodeling went in there today and food in meat salad 50% off the cashier wouldn't honor it go look or even check with manager also got apple/caramel pack and when I got him the apple slices rotten I will not be going back to that store!

Date of experience: July 3, 2024
Ohio
1 review
2 helpful votes
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Closing early
September 18, 2023

My DG is in a busy town and they are suppose to close at 9. However every other night they are closed by 7:30 and yesterday they locked the doors at 7:20! When I asked why they said they didn't have enough employees but there were two standing right in front of me! How does that make sense? 5 cars pulled in within the time I was there. This is unacceptable. Amherst DG in ohio ******* is complete crap! Mean workers, never stocked, and the constant closing early is becoming too comfortable for the workers who probably most likely are staying clocked in until 9! Where can I talk to corporate?

Date of experience: September 18, 2023
Ohio
1 review
0 helpful votes
Follow P J.
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A very nice manager just left. Too overwhelmed. Area going to pot. I was in there twice a day. No more. I saw theft first hand. A bunch of thugs there now. One got really mean with me yesterday. He's new too Amazing. Place is filthy. I'll drive out of my way somewhere else.

Date of experience: February 13, 2022
Tennessee
1 review
14 helpful votes
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Cashier in Fort Oglethorpe wouldn't accept coupon because we wouldn't purchase a candy bar to make this particular store win whatever. Dollar General lost our business. Family Dollar is better anyway!

Date of experience: April 27, 2020
Wisconsin
1 review
0 helpful votes
Follow Mystee H.
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Too busy doing "other crap" than actually working had both registers closed because god for bid they have a self check out now they dont have to work. Never going here again shout out to noth main dollar general In monmouth illinois store #*******

Date of experience: January 19, 2023
South Carolina
1 review
2 helpful votes
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POORLY EQUIPPED
March 5, 2023

Are all DG (dirt & garbage) as filthy as Rutherford Co. NC? I gave up when a new one came to my village 2 months ago without proper employees being trained.Garbage outside & inside for the most part and 2 or 3 employees cannot run a store.It is a BIG JOKE.I no longer support the efforts of such a low class operation.

Date of experience: March 5, 2023
Texas
2 reviews
4 helpful votes
Follow BOBBY S.
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About every store I've had to go into is messy and dirty. You're lucky to get greeted when you walk in or get thanked when you leave. Many times while checking out, have to hear the cashier complain of their hours, their pay or how they hate their job. Most common food items bought, are usually out of stock. I'm surprised this franchise has lasted this long! Piss Poor business!

Date of experience: August 15, 2022
Virginia
1 review
0 helpful votes
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Virus sharing
December 3, 2020

In Sussex county I have been to 4 dollar generals. Each time people in there in vicinity of cash registers were customers talking to cashier's masks all the way down. Nothing said to them.So be sure to go there if you want virus we are supposed look out for workers but they don't care about customers.

Date of experience: December 3, 2020
Arkansas
1 review
0 helpful votes
Follow Ashley C.
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I just had an employee at #******* find it funny that she ran my whole order on one card when I asked for it to be split causing me a late fee. Also you provide no scanning gun at this location for bigger products. I have one good arm and just me due to an accident where I was injured and lost my husband. What about elderly people? You also make them shop then also have to again lift heavy object over the counter, put them back in the basket, and later have to load and unload their vehicles? One curtsy step starts with you. Is this a family location? I worked at Dollar General and never would I treat a customer in this manner. Nor anyone I worked with. Everyone talks about what a shame the world has come to. It takes the little steps in life such as having a good work ethic to build society up again. Very disappointed with this experience or I wouldn't be spending my time letting you know.

Thank you,

Ashley

Date of experience: June 10, 2023
Missouri
1 review
4 helpful votes
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So, my local store decided it was a great idea to go self checkout. The manager stated it was the corporate decision. Dumb idea. Small-town store with tons of elderly doing self checkout. Not going to happen. They'll go elsewhere or do Wal-Mart's buy online and pickup at the store as WM is always cheaper than DG. And, I know the argument they'll make: "We can't afford our employees to be cashiers." No... you WON'T afford your employees to be cashiers. That is because the CEO makes millions of dollars in salary for being a literal talking head. Worthless company. I'll be going to their competition instead.

Date of experience: September 6, 2023
North Carolina
1 review
2 helpful votes
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Lost business
August 23, 2022

Dollar General has become a horrible place to shop. I have shopped at 3 of them recently. I have not been charged what the shelf tag said on up to 3 items per receipt on my last 7 trips. Any where from $. 35 to $1.60 over what tag said was charged and depending on manager, I either get a flat "that's what the price is" to a hateful response including one saying it was my fault I didn't know the right price. I know my $80 a week spent doesn't mean anything to Dollar General but if enough of us get fed up, it will hurt them where they apparently care, in the pocket. I won't be back

Date of experience: August 23, 2022
Florida
1 review
0 helpful votes
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Terrible store
November 16, 2023

Dollar GEneral in Dunedin recently added self checkout and added produce. (Old brown bananas). I have shopped there for 5 years. After yesterday no more. Self cashiers did not work a d staff was rude. Long line and no one cared.

Date of experience: November 16, 2023
Tennessee
1 review
1 helpful vote
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Dollar general
March 28, 2023

The store itself is awesome but the owner or owners run them like a plantation. One store in Symrna TN has a very frail man that work the store by himself, putting up stock and running cash register. There's 4 stores in my area and they're all short of help. I ask about the pay 8.00 to maybe 12.00 and while they enjoying the good life their employees are struggling to keep the store running smoothly. SAD

Date of experience: March 28, 2023
Wisconsin
1 review
12 helpful votes
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The dollar general in Elizabeth Illinois used to have excellent customer service but that is no longer the case with my last visit. The employee was rude and detached. It also seems they are carrying less and less products as well.

Date of experience: June 18, 2019
New Jersey
1 review
13 helpful votes
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Poor customer Service
October 5, 2018

Dollar General use to be a nice business. Nowadays they are poorly stocked, some aisles look like you've enter an indoor flea market. The digital coupons wont download. Calls to customer service falls upon deaf ears. They announced they were opening 900 additional stores this year. I'm wondering if they are growing too fast and cannot keep up with the demand. Many stores and poor customer service is a fast track to failure.

Date of experience: October 5, 2018
Florida
1 review
0 helpful votes
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Employees are rude!
October 4, 2020

I have been going to a local Dollar General in Port Saint Lucie since it opened. I have seen the turnover of employees, but most have been decent, friendly, say hello upon entering the store Etc. But as of late, there are a couple of rude employees that just seem to get away with their rudeness to customers. The manager needs to step up and do more than writing them up. Especially if there have been previous complaints about the employee. After so many write ups, they need to be fired. Hire people that truly want to work, and are happy to represent Dollar General the way it should be represented.

Date of experience: October 4, 2020
Kentucky
1 review
4 helpful votes
Follow TOMMY A.
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It had worked before in this store. When i touched the key pad to enter my phone # to get digital coupon discounts, nothing happened, i just churned. Cashiers said they had nothing to do with that, its all on line. Cashier ran up purchases full price on my credit card. I told them i did not want anything if coupons would not be applied. Had to refund everything, very embarrassing! Will not be back!

Date of experience: August 29, 2020
Minnesota
1 review
0 helpful votes
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Went to the Dollar General on army post road Des Moines Iowa it was the worst customer service I have ever had. I will never shop here again and the store is a total mess. And when you talk to upper management it seems like they don't really care. Will not be back.

Date of experience: October 17, 2022
New York
1 review
2 helpful votes
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Mold
May 7, 2019

Mold found in 24 pack of diet pepsi 12 oz cans from dollar General in Alden, NY *******. Pepsico now has it and they tested it... they stated a can of pop did not open inside the packaging BUT that food somehow slipped threw the handle of the packaging during delivery/shipping or at store and that it was been there a while...

I ended up in the emergency room on 4/13/19 with severe asthma exacerbation and was put out of work for 2 weeks while struggled to breathe due to the mold i was exposed to in 24 pack of diet pepsi sold at dollar general in Alden, NY

Melissa
*******@yahoo.com

Date of experience: May 7, 2019

Overview

Dollar General has a rating of 1.7 stars from 626 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dollar General most frequently mention customer service, district manager and digital coupons. Dollar General ranks 696th among Discount Shopping sites.

service
273
value
247
shipping
113
returns
153
quality
206
+96