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Dollar GeneralReviews 627

1.6
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Dollar General Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and employee treatment. Many customers report negative experiences with unhelpful and rude staff, inadequate training, and a lack of responsiveness to complaints. Issues with product quality and the fulfillment of promotional offers further exacerbate dissatisfaction. However, some reviews highlight positive interactions with friendly employees and appreciation for the store's convenience and pricing. Overall, there is a notable trend of frustration among customers, indicating a need for improved employee training, better management practices, and enhanced customer support to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
273
value
248
shipping
113
returns
152
quality
206
Kansas
1 review
0 helpful votes
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Pricing
August 18, 2023

To be frank product placed in the wrong spot alot and not moved by customers. And no pricing on alot of thier products. So you don't know what price it is

Date of experience: August 18, 2023
Florida
1 review
0 helpful votes
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I've visited this store several times when traveling from Orlando to Melbourne. Small yet always stocked, clean and the service is always 100%. The staff is super friendly and Lola the cashier is a doll!

Date of experience: August 17, 2023
India
1 review
0 helpful votes
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Money fraud
August 16, 2023

This website and the people everything over here is a fraud. They make a fake page and fool people during payments. I request people not to trust this kind of website even DG store. The people themselves working over here are involved in frauds. Disgusting behavior and disgusting services.

Date of experience: August 16, 2023
Delaware
1 review
0 helpful votes
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The store is clean and it smells nice, it was not good before, Tanisha is doing a GREAT job, a good choice to hire her, Thank you

Date of experience: August 16, 2023
Minnesota
1 review
0 helpful votes
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Always closing early
August 15, 2023

I recently just went to dollar general and i called the store before arriving and i was told they close at 9pm and once i got there at 8:35pm they closed the doors and just standing around talking and laughing. All i needed was milk for my baby but they wouldnt let me in. How can they say they close at 9pm but already have their doors locked by 8:30pm

Date of experience: August 15, 2023
Colorado
1 review
0 helpful votes
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A lot of the items sold at Dollar General can be bought cheaper at Walmart. I buy flavored water for 70 cents at Walmart. It is a dollar. Ten at DG.

Date of experience: August 13, 2023
Ohio
1 review
0 helpful votes
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The Lewisburg Dollar general/store has almost every thing a person could need. It's like a miniature grocery store. It's also really organized because of it's amazing workers. These people are extremely nice, and as a person that struggles with social anxiety I love that I've found a place to purchase from that has nice people and good customer service. Even though I mainly go up there to see my favorite workers and buy energy drinks I'd rate this store a 10/10 :)

Date of experience: August 11, 2023
New Jersey
1 review
0 helpful votes
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Dollar general
August 12, 2023

Dollar general has very crowded aisles with carts and extra stuff but great costumer service I was helped by April who is the best employee and was very nice and helped her best to awnser ever little question I had

Date of experience: August 10, 2023
Florida
1 review
0 helpful votes
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Prices
August 10, 2023

I dont understand why people shop here?
I have compared alot! Of item prices WALMART or even local supermarkets have the same prices even less prices. Wake up people.

Date of experience: August 10, 2023
New York
1 review
0 helpful votes
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Filth
August 7, 2023

I never saw a store in Westfield NY so bad bathroom are so filthy and bugs everywhere same with the floors. Worker smoking outside when they can be cleaning. Give the store a bad name.

Date of experience: August 7, 2023
Pennsylvania
1 review
1 helpful vote
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The manager at mouthcard dollar general's store is questionable, I have personally heard her talk to her employees and some customers plum awful. There was an older gentleman that fell and she told him that "maybe he shouldn't be so clumsy and that he just fell because he wanted money from her and that he should bring his walker next time", I have also heard her talk about a 12 year old little girls body(it was the little girls butt she was talking about) and told customers and her fellow employees to go look; and told one of the employees to ask said little girl where she bought her butt at because she wanted one. She's rude to the customers and tells the customers and her new employees lies on why her previous employees quit on her. Customers have complained on her to corporate and nothing is ever done I figured I'd leave this review.

Date of experience: August 6, 2023
Oregon
1 review
1 helpful vote
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Digital coupons
August 6, 2023

Spent 45 minutes today getting all my coupons ready. Go shopping...go to cashier... Was told...I could buy not anything on sale or use the digital coupons with the $5.00 off.
I put everything back... Employee just stood there. Went shopping again. Just so i could use the 5 dollar off. Smh. Im done with yr darn digital coupons.

Date of experience: August 6, 2023
Wisconsin
1 review
0 helpful votes
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Coupon abuse
August 5, 2023

I do not like your policy of letting customers buy 100$ worth of groceries on a Saturday and use separate coupons for each 25$ worth of merchandise. I just spent 30 minutes waiting for a customer to do this, I will not use a card for a 3$ item. They are loosing my business.

Date of experience: August 5, 2023
Florida
1 review
0 helpful votes
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Racist and Disgusting
August 5, 2023

Have any of you ever been asked to empty your pockets when leaving a store? We took our autistic, teenaged son to a dollar general in Daytona Beach Shores (2112 S Atlantic Avenue). He picked out some things. My husband was taking him to the car while I paid for it. The store manager asked him to empty his pockets because they "looked suspicious". He refused. When I entered the store, the cashier told me that I needed to leave my backpack behind the counter. I went ahead and did it even though I shouldn't have. This was before they entered the store. It was crazy and we'rean AfricanAmerican family. I'm not about to let this go.

Date of experience: August 5, 2023
New Jersey
1 review
0 helpful votes
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Dollar General
August 3, 2023

Brianna is a very good person Brianna helps people when they can't find something they are looking for Brianna will show you where it is very good personality and the respectful person she is I will always come now and shop. The store is a lot better now and bigger are used to go there years ago. I didn't like it now I like that store Dollar General

Date of experience: August 2, 2023
Texas
1 review
1 helpful vote
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I have been trying to resolve an issue through corporate for almost a week now and have had no luck. I understand why the service at Dollar General is so horrible, it's because corporate has no urgency or concern for the customers either. At one point I was on hold for over an hour and STILL my issue wasn't resolved. Will never shop there again!

Date of experience: July 28, 2023
Georgia
1 review
3 helpful votes
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If your working put up your phone while checking someone out. Speak to them and be nice. Geez. How hard is it. Trust me I as my friends will never visit a dollar General again..

Date of experience: July 27, 2023
Pennsylvania
1 review
1 helpful vote
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Great hires. The store was well shelved and clean and more importantly, the customer service from all employees is fantastic! Thank you

Date of experience: July 27, 2023
Georgia
1 review
0 helpful votes
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The dollar general on 280 and black Creek ga has the rudest employees they follow u around the store and they turn the self checkout off when certain people come in the store and I got banned from the property this morning just for asking for the number to the corporate office so I could make a complaint an employee went out to the parking lot and flagged down an office to give me a piece of paper saying I can't come back on the property I want every employee that was there and treated me like that this morning fired and I'm going to make sure that happens

Date of experience: July 21, 2023
Tennessee
1 review
0 helpful votes
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So I shop at the Dollar General on Old Iowa Park Road in Wichita Falls Texas and besides the fact the rarely have any products, I bought spray paint there to do a project and in the middle of my project it stopped spraying. So I went back with my receipt. At first she tried to say she couldn't refund it so I had to do an exchange. I wanted my money back so she scanned the item an was instructed to put it on a gift card. I didn't want a gift card cause I had my receipt, I wanted my money back. So the she called Kristen, the District Manager and suddenly told me she couldn't do an exchange or gift card so I'm now out of $12 for their faulty product.

Date of experience: July 20, 2023

About the Business

Dollar General makes shopping for everyday needs simpler and hassle-free by offering a carefully edited assortment of the most popular brands at low everyday prices in small, convenient locations and online!


dollargeneral.com
Founded in 1939
+96