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Dollar GeneralReviews 627

1.6
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Dollar General Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and employee treatment. Many customers report negative experiences with unhelpful and rude staff, inadequate training, and a lack of responsiveness to complaints. Issues with product quality and the fulfillment of promotional offers further exacerbate dissatisfaction. However, some reviews highlight positive interactions with friendly employees and appreciation for the store's convenience and pricing. Overall, there is a notable trend of frustration among customers, indicating a need for improved employee training, better management practices, and enhanced customer support to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
273
value
248
shipping
113
returns
152
quality
206
California
1 review
0 helpful votes
Follow Denise B.
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I stopped into the store in richwood,Kentucky, and was very impressed!They were knowledgeable very friendly and the store was stocked well,and very clean. I would like to mention Ariseli,she is a real Gem,and goes above and beyond!She should be recognized and always appreciated.Thank you Ariseli!

Date of experience: November 13, 2022
New York
1 review
0 helpful votes
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Price
October 31, 2022

I was excited that the rubbing alcohol was $. 01 because it seems I never get those deals so when I scanned them in the app it came up one cent each …. Went up to cashier and he didn't know how to let me cash out through the app with phone number so then he rings it out and " conveniently" the rubbing alcohol wouldn't scan, so not only didn't get the discount but I couldn't even buy them. What a scam.

Date of experience: October 31, 2022
Illinois
1 review
0 helpful votes
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I work for Dollar general in Illinois, it sucks dollar general is one of the most greedy companies ever. They don't give employees raises, they pay the bare minimum and expect you to kill yourself for the job. And the customers who come in are entitled sacks of $#*! and treat everyone who works there like sub human garbage. Avoid working here if possible trust me. They also will usually have sale things on strips and often said sales have expired months ago yet the people who are supposed to come and reset those don't. $#*!tiest company ever coming from an employee whos been working there for awhile.

Date of experience: October 31, 2022
Maine
1 review
0 helpful votes
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A NIGHTMARE
October 30, 2022

I am finally free. I quit DG. There is a feeling of weightlessness and joy. RELIEF. Working at DG is like being in an abusive relationship. It can't get me now

Date of experience: October 30, 2022
Maryland
1 review
0 helpful votes
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Hillsmere store in Annapolis, never has a full service register. Items are scan at wrong price. The store is dirty and not organized. Why have one self checkout and one cash only? Why not a full service register?

Date of experience: October 28, 2022
Michigan
1 review
0 helpful votes
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WORST CLERK EVER
October 23, 2022

Young clerk with brown hair at 3333 Manchester Road, Akron, OH. Rude, condescending, and combative. Instead of giving me my cancelled receipt she called a sheriff to remove and bar me from the store. Not the kind of store to spend money in.

Date of experience: October 23, 2022
Ohio
1 review
0 helpful votes
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It only takes one young girl to ruin a shopping experience. Rude, condescending, combative, disrespectful. A real KAREN, Elderly people be warned

Date of experience: October 23, 2022
Illinois
1 review
0 helpful votes
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Deceptive pricing
October 17, 2022

The following has happened to me too many times: You see the advertised price of items on shelf. You like the price, you pick the items to buy. Guess what then happens at the register. If you're not paying attention as I suspect most consumers are not, the register reflects a different, albeit higher price of the item. Dollar Generals excuse? (Lie) The workers haven't got to that item to change the price. That's b. S. and DG knows it. So people what the price they ring up after you have just scoped the advertised shelf price. DG stores are true ripoffs! A battle I endure everytime I go in their stores. I enjoy the challenge. They don't rip me off.

Date of experience: October 17, 2022
Minnesota
1 review
0 helpful votes
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Went to the Dollar General on army post road Des Moines Iowa it was the worst customer service I have ever had. I will never shop here again and the store is a total mess. And when you talk to upper management it seems like they don't really care. Will not be back.

Date of experience: October 17, 2022
Florida
1 review
0 helpful votes
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Best Store in district!
October 16, 2022

My overall shopping experience is always exceptional. Keyondra was my cashier today. She is always extremely pleasant and very helpful. Rick the store manager goes above and beyond for the customers in the store is very clean. Within 10 mi of my house there are at least five stores and this is the best one yet! Isles are always clear, store is very clean. Becky is another cashier that is very nice as well. I have yet to have a bad experience at this particular Dollar general.

Date of experience: October 14, 2022
Nebraska
1 review
0 helpful votes
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Milk
October 4, 2022

The new milk Prairie farms sucks so bad and is just gross. I got a gallon of it and it says 10-9 expiration date and its only the 4th and it's totally rotten. The time before I smelled like garlic. Just over all it is nasty

Date of experience: October 4, 2022
North Carolina
2 reviews
4 helpful votes
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A lawsuit
October 3, 2022

It should be illegal for Dollar General to have only "1" person working in a store at a time. Today, I witnessed a worker fall off of a ladder. There were 3 of us in there to assist her. Had we not been there she would have been in the store on her own with no help. One can only imagine what could have happened.

If i worked there i would sue them for all they are worth. They, of course don't pay her enough for insurance. I wanted to call EMS, but she declined, probably because of no insurance. I would have called EMS if I had worked there and sued for injury and other costs. Someone needs to complain to the labor relations board and make them have more than one person in these stores. All of their stores have only one person working there. That one person is expected to run the register and stock the goods with no one else to help. She was putting goods on the shelf and had to leave in order to check us out. This is when she fell.
This happened in Danville, VA.

Date of experience: October 3, 2022
Alabama
1 review
0 helpful votes
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Wedowee store
October 3, 2022

I frequently shop at the DG in Wedowee ( the one next to Jacks). It has always been a positive experience to shop there. Patricia is a wonderful and cheerful cashier that is eager to please. She is sunshine on a rainy day.

Date of experience: October 3, 2022
Georgia
2 reviews
0 helpful votes
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Not sure why the store at OakCircle Drive in Knoxville, TN is becoming neglected. The store hasn't been well maintained now for about 4 years. It has declined in staffing, cleanliness, organization and item availability. Went in for sugar…none on the shelves but lots of carts everywhere that need to be put on shelves. It's a great location…but doesn't help when the store is in the shape it is. Disappointed…I use to enjoy going in but now it stresses me out.

Date of experience: October 1, 2022
Tennessee
1 review
0 helpful votes
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Sell crotchet yarn
September 24, 2022

Why doesn't Dollar general sale crotchet or knitting yarn in there craft area, they did in the past. Why not now since so many are being built?

Date of experience: September 23, 2022
Georgia
1 review
0 helpful votes
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They don't have very good customer service and my family and I had to go back in because we forgot some stuff for lunch the next day and the woman working there…(unfortunately looked like the only person) came up to us in the aisle and was very rude and told us she would not be checking us out again and that we needed to get out of the store. Wouldn't recommend going there if I were you.

Date of experience: September 19, 2022
Alabama
1 review
0 helpful votes
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Served divorce papers
September 20, 2022

I was in dg and a lady in front of me was crying because she had been served divorce papers and the manager at ******* actually pulled her outside hugged her and prayed for her. I have never seen customer service to the point that it goes beyond work but genuinely caring about the customer. I have told everyone I know that you guys are hiring better people than before. Seeing that and how she talks to everyone that walks in and keeps a smile on her face I like it. I truly thought when I first met her she was gone be like most of them but she isn't so welcome and thanks Tywanna the store and looks so much better and so is the service.

Date of experience: September 19, 2022
South Carolina
1 review
0 helpful votes
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Meat Selection
September 19, 2022

Dollar General is an Akron's awesome store, relatively cheap and easily accessible. The only problem I have which could easily be rectified is the meat selection, they have a nice vegetation aisle but to go along with that you should also add more of steak, chicken, and hamburger meat style selection.

Date of experience: September 19, 2022
New York
1 review
0 helpful votes
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DOESN'T RETURN CALLS!
September 15, 2022

The pot holes in Dollar general parking lot in elmira ny BROKE the control arm on my vehicle in the first week of August! I was told MULTIPLE TIMES the owner of store would be fixing my car only HE STILL HASN'T CALLED OR ANSWERED ANY OF MY EMAILS! I've been told by MANY of his employees and former employees that my vehicle hasn't been the only one damaged by this. But he has time enough on August 19th to employ people to quickly come fill those pot holes (have it all on video) but still hasn't called! I have been without a vehicle since August 4th!

Date of experience: September 15, 2022
Wisconsin
1 review
1 helpful vote
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9/14/22 arrived at store, no milk in cooler, pallet of milk sitting on floor. I shopped, went to check out, manager and assistant manager sitting on the floor behind cashier (guy), I said & pointed the direction of milk, "I would like a gallon of milk". Guy ignores me after turning and looking at them on floor, rings all my stuff up (Over $100) and I said I still need a gallon of milk. Women on floor argue with me saying no milk is over there, I said yes it is. They jump up, get attitudes, start slamming papers down on counter. I said that's why I told you at the beginning so it could be done while ringing me up, they said nothing. The manager runs in the office, I asked the guy to go get her and he says, "I don't have to" I said you don't wanna keep your job either. Then Casey, assistant manager, tells me if I don't like how they do things, I can go to Walmart. I said, oh, I will. Manager never came back out and I called and reported incident to cooperate. Got call back from district manager and she was very upset by their actions. I told her I will not spend another dime in there while those 3 are employed there. I'm done

Date of experience: September 14, 2022

About the Business

Dollar General makes shopping for everyday needs simpler and hassle-free by offering a carefully edited assortment of the most popular brands at low everyday prices in small, convenient locations and online!


dollargeneral.com
Founded in 1939
+96